Quantcast
Channel: All Printer Setup, Software & Drivers posts
Viewing all 208131 articles
Browse latest View live
↧

Re: How to print exact sizes

March 4, 2020, 3:09 am
$
0
0

This is not what I asked. Your reply took so long that I have since found my own solution not using HP equipment or SW. So I am pretty disappointed in this support service which seems next to useless.

I wanted to print a passport photo on a standard size A4 page. I have now found the public domain package GIMP which solved that problem.  However, Although my HP Envy 7640 seems to be rated at 1200 dpi, I could not get it to print with 600 dpi (which I needed for the pass photo).  So I used a professional print service.  The vIsa service has now accepted my pass photos after having rejected them twice.

↧
Search

Re: (Update: macOS 10.15.3 contains fix) HP Easy Scan is not currently supported in macOS Catalina

March 4, 2020, 3:40 am
$
0
0

Hello, 

 

I can scan with an old laptop (macOS 10.11.6 / Image Capture 6.7.604) but I can not scan with a new one (macOS 10.15.3 / Image Capture 8.0.1106).

 

I understand that I have to throw to the garbage my very good scanner because HP is blocking it to work with newer operating sistems.

 

Like this, HP is polluting the environment by forcing us to get rid of good equipments.

 

What can I do? Do I have to buy a new scanner and put my perfect working scanner to the garbage poluting the nature?

 

Thank you

 

Screen Shot 2020-03-04 at 13.04.31.png

↧
↧

Re: HP OfficeJet 3830 won't start

March 4, 2020, 3:46 am
$
0
0

, Welcome to HP Support Community!

 

I see that your printer is in error state. I'd recommend you follow the steps from the document  '0xc19a0005' or Similar Error Code Displays to resolve the issue. If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

↧

Re: Print Preview on iPad is now Black & White

March 4, 2020, 4:08 am
$
0
0

@SteveBap,  Did you get any further with this being an HP app software bug? Hoping HP  fix it soon ! 

↧

HP Envy 4520 series -Attention required

March 4, 2020, 5:00 am
$
0
0

Hi, 

 

My printer appears to be setup correctly however, every time i restart the job gets stuck and shows the 'Attention Required' status in the printer queue.

 

If i run the printer trouble shooter it doesn't find anything but before it finishes my printer starts to print.

 

So it appears to be some type of connection issue.  Every time i restart I have the same problem no matter what application I try and print from.

 

I have reinstalled all driver /software etc and its made no difference.

 

Any ideas?

↧
↧

HP OfficeJet Pro 9010 Series - Fax not setup right How do I uninstall Fax functions

March 4, 2020, 5:11 am
$
0
0

HP OfficeJet Pro 9010 Series - Fax not setup right. I tried setting up Faxing from my Windows 10 PC, and messed up. How do I uninstall  Fax functions, so I can start over?

 

Thank you!

↧

Re: Can't Uninstall, Reinstall, Repair, or Change

March 4, 2020, 5:32 am
$
0
0

 

We can try to perform clean uninstallation of pre-installed HP drivers.

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

If this does not help, you may have to use a third-party uninstaller.

 

Let me know how this goes.

↧

Re: My HP laptop quit talking to my printer, while every other device will price in my home.

March 4, 2020, 5:41 am
$
0
0

, Welcome to HP Support Community!

 

I see that you're unable to print to the printer from your Windows PC. This could be an issue with the installed drivers or the connectivity. Let us try to isolate and resolve the issue-

 

Use HP Print and Scan Doctor-

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Assign manual IP to the printer-

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

If the issue persists, try adding a TCP/IP port-

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

↧
Search

unable to scan to document

March 4, 2020, 5:51 am
$
0
0

My printer scanner will only scan to pdf's.  PDFs are not user firendly at all.  Adobe wants a $120 annual subscription to be able to edit these things.  I wish my scanner would output jpgs, pngs or tiff s as these are the native format of photos.  Whoever thought of encrypting them into a proprietary 3rd party format.  I hate locked pdfs as I really don't want to pay Adobe $2,000 (over 20 yrs) to be able to edit these things.

 

There are all sorts of programs for editing jpgs, tiffs and pngs.  PDFs are a locked proprietary format.  How do I get rid of this problem?

↧
↧

install network Samsung scx-3400 series on Chromebook

March 4, 2020, 5:51 am
$
0
0

how install network Samsung scx-3400 series on Chromebook

↧

Re: what is error code ox89e60250 for HP Envy printer? How do I fix it?

March 4, 2020, 6:02 am
$
0
0

Hi

Welcome to the HP Support Community. I'd be happy to assist you.0x errors indicate a possible hardware issue with the printer.  Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

For more info on resolving 0x errors, refer to this document.

 

Also, check if the print carriage is moving freely.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

↧

Re: HP Officejet Pro 8600 Printing Problems with new IMAC.

March 4, 2020, 6:08 am
$
0
0

Hi

Welcome to the HP Support Community. I understand you are having connectivity and scanning issues with the printer. I'd be happy to assist you.

  • Which version of macOS are you using?
  • Click on the Apple icon and about this mac to know the same.
  • Which application do you use to scan?
  • What is the error that you get while scanning?

For now, let us try these steps:

  • Make sure the printer and the MAC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Restart the Wireless router, the printer, and the MAC

 

Check the connectivity by performing a PING test

  1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
  2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
  3. Check the second box that says Send only > 10 pings
  4. Click on ping > Check the results at the end if any packets are lost
  5. Note: There should be 0% packet loss, share the results in your next post.

For scanning, you may use Apple Image Capture or HP Easy Scan app

Kindly refer to this document to know how to scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

↧

Re: wireless printer does not seem to be connected to computer

March 4, 2020, 6:20 am
$
0
0

, Welcome to HP Support Community!

 

I see that your printer is in the error state. To provide you with an accurate solution, I'd like to know the following-

  • What is the Operating System installed on your computer?
  • Are you able to make photocopies on the printer?
  • Did you make any changes to the printer or the computer recently?

Meanwhile, reset the printer-

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

Keep me posted for further assistance.

↧
↧

Re: HP 8610 software issue

March 4, 2020, 6:28 am
↧

Re: HP Photosmart 335 printer issues

March 4, 2020, 6:39 am
$
0
0

, Welcome to HP Support Community!

 

Looks like this is an issue with the printer drivers installed. Let us try to isolate and resolve the issue-

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Ensure the settings are correct when you print. Refer to the document HP Printers - How to Print Photos (Windows) for help.

 

Additionally, I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer and try printing.

 

If the issue persists, try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

↧
Search

Re: Printer not showing in applications and not working

March 4, 2020, 7:00 am
$
0
0

 

Thanks for replying!

 

I'd recommend you download the HP Easy Start Printer Setup Software which includes guided setup and drivers for your printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

↧

Re: Printer not showing in applications and not working

March 4, 2020, 7:03 am
$
0
0

Hello, P

 

Please would you continue to help?

Having followed all your instructions, I then uninstalled HP Smart which was still on my PC as it was still showing HP Envy as an added printer -- therefore not allowing set-up - and I thought best to start from fresh. I reinstalled HP Smart. I installed the printer software from within that programme and I added the printer.

 

The situation is now back to how I had it *before* I had somehow got it printing again.

 

1. The printer still does *not* appear in the Apps and Features folder. It simply is not there. There is nothing to uninstall from within that area. It does *not* appear in the list of applications that I can pull up from the Start at the end of the task bar.

 

2. The PC thinks it is installed and I can scan documents.

 

3. The printer appears as a possibility in a Word document, but when I press 'Print', the programme says that it is 'connecting to printer', never does, and the Word application hangs.

 

4. I therefore now cannot print at all, let alone in black and white!

 

How can this be resolved, please?

 

My PC thinks HP ENVY 4520 is installed

 

↧
↧

Re: Printer not showing in applications and not working

March 4, 2020, 7:07 am
$
0
0

Hello - your reply and our messages crossed. I waited to hear from you but when I had not, decided to go ahead with one of the possible installation procedures as I need to use the printer. Please would you read my reply that I posted a few minutes ago, when our messages crossed?

 

There is an update: Although Word hung and I had to quit the application: a considerable time after I had tried to print, the document printed. So it is printing, with much delay and after crashing the application I was trying to print from.

↧

cannot send fax from computer

March 4, 2020, 7:08 am
$
0
0

I have tried every recommend trouble shouting remedy described on the support site. 

 

If the question is not obvious by reading the symptoms, it is, "How do I send a fax from my computer?"

 

Symptoms:

From printer, send fax to fax test number.  Result: fax was sent back acknowledging success.

uninstall drivers and software.

reboot computer,

install software,

reboot the computer

open HP Envy 7640 software by double clicking on icon

click on [fax] tab

Click on [Send a fax]  ...  eventually "Send Fax - HP ENVY 7640 series (Netowrk)" dialog box appears.

click on [To ...]

drop down dialog box with [Fax Contacts and select [Fax Phonebook]

check box [ ] 1 FAXBACK SERVICE 18884732963

Click on [Done]

click on the (+) of the Add Cover Page icon (clicking any where else is fruitless)

Enter "test" in Subject field

click on [Done] (now the [Add Cover Page] Icon looks like a cover page icon with an (X) in the upper right corner)

Click on [Send Fax]

A gas gauge bar appears briefly

wait ...

(no dialing sounds from printer, all is quiet)

wait longer ... 

(no dialing sounds from printer, all is quiet)

wait longer still ...

(get frustrated with yet more substandard HP software)

 

 

Oh yeah, another frustration: opening the the HP ENVY 7640 series (Network) Toolbox [Device Information] tab

yields a box entitled "Serial Number"  When trying to contact support (but you can't actually contact support) the serial number is requested.  This serial number is not accepted.  one must remove (in my case) the last four characters.

Model Name: ENVY 7640 e-All-in-One Printer series

Firmware Version: NSM5CN1830AR

Service id: 27093

IK Number: 56-20200304-0

(unlabled box) V1: 57,56

Software Version:040.013.1176.1978

Printer Driver Version: 20.80.02.7578

Installion IO: Ethernet (Multicast)

(the network works just fine, how do you think I got all of these other numbers?)

 

↧

Re: Printer not showing in applications and not working

March 4, 2020, 7:16 am
$
0
0

Apologies that I keep posting messages (in despair!)

 

Should I now go through all your uninstallation instructions again and try re-installing from the download link that you just sent me?

 

My concern is that there must be more to it all as whenever I try to re-install, the application just does not show up in Apps and Features (in Settings), nor from the applications listed in Start.

 

Now it doesn't even offer any choices of monochrome - greyscale - colour!

 

What now, please?

 

Thank you for your continued patience. Please would you read through the message posted at the same time as yours came through today, in which I detail all the problems?

↧
Viewing all 208131 articles
Browse latest View live
Search
<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>