Hi
Thanks for responding. I did not make any changes to the printer recently and the cartridges are genuine HP cartridges.
How do I use the single cartridge mode?
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Re: I need help to resolve this message. The cartridge listed above is not intended for use in th...
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Re: Needing driver for Officejetpro 6975. I amonly findinng Series 6970 and it does not seem to w...
Welcome to the HP Support Community.
You can download and install drivers from here: https://ftp.hp.com/pub/softlib/software13/printers/OJ6970/OJ6970_Full_WebPack_40.12.1161.exe
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
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Paper jam sans paper - Is it dead?
So I'm having the dreaded "Paper Jam Error" when there is none. I've been through the fixes...the YouTube videos, the community help, etc. At first, I was only getting it using the printer via wifi from my laptop. Then my phone to printer app (HP Smart) started doing the same thing (also wifi). I was desperate, so I turned off the wireless (on the printer) and plugged the printer directly into the laptop - SAME PROBLEM. I know on other community chats that shouldn't be happening.
Is this thing dead? I have updated all drivers, checked for other updates. made absolutely sure there really ISN'T a paper jam. I'm at my wits end, but don't want to buy another printer. HELP!!
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Re: Can't convert my printer from WIFi to USB connection
Let us try these steps:
On the printer screen, go to Setup > Network > Wireless > Off (You may turn this ON while required)
Once done, Install the HP Full featured driver, click here to download (Skip if already installed)
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Connect the USB cable when prompted.
Refer to this document for more info
If you have any issues, Run HP Print and Scan Doctor to diagnose and fix any driver issue
Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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False Paper Jam
False Paper Jam fixed on printer screen- can't get rid of it
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Re: Unable to add HP3545 printer to Mac Mojave
Let us try these steps to resolve this issue:
On the printer screen, go to Setup > Network > Restore network defaults
Go to Wireless > Wireless setup wizard > connect the printer to your network
- Make sure the printer and the MAC are connected to the same wireless network.
- This printer supports only 2.4GHz network.
Update the printer firmware
Click here to download and install the latest firmware from your MAC.
Click here to know different methods of updating printer firmware.
Also, check for any software updates on MAC
Click here to know how.
Perform a PING test to check the connectivity between the printer and the MAC
- Obtain the IP address of the printer by clicking on the Wireless icon on the printer
- On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
- Check the second box that says Send only > 10 pings
- Click on ping > Check the results at the end if any packets are lost
- Note: There should be 0% packet loss, share the results in your next post
- If 0% loss, you may try adding the printer using Airprint driver.
If the issue persists, Repair a disk using Disk Utility and try again. Refer to this document to know how.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: "eco" settings put HP Officejet 8600 to sleep in 5, 10, or 15 minutes - can't disable
Use HP Print and Scan Doctor
Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.
For more information, go to https://support.hp.com/us-en/topic/printscandoctor
Assign Manual IP to the printer-
The steps on how to set a manual IP address can be found here.
For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers
If the issue persists, try adding a TCP/IP port.
- Print a Network Configuration Report from the Printer Settings or Wireless menu.
- Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
- Select Standard TCP/IP Port, and then click New Port.
- Follow the instructions to add a new port using the information listed on the Network Configuration Report.
- Try printing.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: HP M102w not keeping wifi direct settings when usb cable is unplugged
Welcome to the HP Support Community.
This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
Please do check your inbox on the forums page for the private message.
Thanks!
Have a great day!
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Re: HP PageWide Pro 477dw MFP problem installing the printer
Hello,
I have the same Problem, but this way don´t work for me.
At the reinstall I get an Message with unknown StringID and then the setup is finish.
I can see the printer in the printers list, but there is allways the message "Error"
I have try to setup the printer with new firmware, but the toll don`t allow a update of the Firmware, if the Firmware is the same as the Printer have.
I don`t know what I should do now...
Some Ideas?
Best Regards
Michael
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Re: PRINTER HARDWARE INFORMATION Extended Self Test Diagnostic
This is not the Report I am looking for. I am looing for the Printer Hardware Information report a copy of which I included with my question.
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false paper jam
False paper Jam screen
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Re: Windows 10 Drivers for HP Officejet 4215
There are no Windows 10 drivers for this Model
You can try using the Windows Built-In Driver to hep you install the printer
Please refer to this Link: https://support.hp.com/in-en/document/c01796879
Keep me posted how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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Re: Incorrect installation of drivers from the official website for the MFP
Welcome to the HP Support Community.
Let's run the HP Print and Scan Doctor:
Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93
If the issue persists, let's do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo.
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
https://support.hp.com/in-en/drivers
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
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Re: Paper jam sans paper - Is it dead?
wrote: So I'm having the dreaded "Paper Jam Error" when there is none. I've been through the fixes...the YouTube videos, the community help, etc. At first, I was only getting it using the printer via wifi from my laptop. Then my phone to printer app (HP Smart) started doing the same thing (also wifi). I was desperate, so I turned off the wireless (on the printer) and plugged the printer directly into the laptop - SAME PROBLEM. I know on other community chats that shouldn't be happening.
Is this thing dead? I have updated all drivers, checked for other updates. made absolutely sure there really ISN'T a paper jam. I'm at my wits end, but don't want to buy another printer. HELP!!
"Could be dead". ??
Your options are limited to the extent that what you have done likely covers at least most of what you can try.
Soime ideas...
The paper jam may not be "real" - that is, there may not actually be a tiny scrap of paper hiding inside the printer.
Check the "printer reset" option.
And, even if you have previously cleaned the paper feed rollers, take another "swipe" at this option in case some tiny bit of dirt or "stickiness" was missed.
Product introduced mid-2015
Although more modest printers in this price point can last longer than four years (assuming you purchased the printer when introduced), there is nothing to say the printer will do so.
IF the printer does not recover and your current situation prevents purchasing a new printer,
If you live in a metropolitan area where there are local printer repair shops,
Call a reputable local shop; describe the issue and ask whether this type of issue is worth having the printer checked.
Need or want more information? Search for additional solutions...
Reference and Resources – Places to find (more) help and learn about your Printer
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more
HP ENVY 5545 e-All-in-One Printer
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
Click Thumbs Up on a post to say Thank You!
Answered? Select the relevant post "Accept as Solution"to help others find it.
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Unable to print
Hello, my printer will not print on paper from any type of program it instantly makes you make a prn file and doesn't print it out please help thanks
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Re: Paper jam sans paper - Is it dead?
The first thing I did was assume it was a real paper jam, so I went through the roughly 17 steps to find any and all paper. Nothing. I followed the videos (official and then some). If there is a small piece, it's going to stay there.
This "paper jam" error is popular, from what I can tell. But I've also had this thing since 2015, as you said, and it was a workhorse. I may have worked its gears off, so to speak.
I loved this printer, and it just so happens that there was a deal today on its cousin, the 5055. Bought one and it is on its way. I just wanted to try everything before replacing it.
I appreciate your help!
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How to disable color management for my HP Officejet Pro 8610
I want Photoshop to manage my colors when I print, but I can't find how to disable color management in my HP Officejet Pro 8610. How do I do this?
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Re: Firmware Downgrade Officejet 8710
I have the same issue with HP. My HP OJP 8740 is the last HP product I will buy. I have over $100.00 of useless non-HP ink now. They really know how to screw their customers!!!
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Re: Paper jam sans paper - Is it dead?
You are welcome.
Four years of service is likely pretty good for a printer of this type.
Good Luck with the new one. Smiling.
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
Click Thumbs Up on a post to say Thank You!
Answered? Select the relevant post "Accept as Solution"to help others find it.
↧
Re: Firmware Downgrade Officejet 8710
Only info you need to know it's a standard HP OJP 8740 inkjet printer with the latest firmware update. Now all my non-HP inks are useless. You lost this customer (me) for good when you play these silly games with the firmware updates. When it's time for a new printer, Epson will be my choice from now on!!!!!!!!!
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