Clean the paper feed and pick rollers

Use the following steps to clean the rollers inside the printer, and then try to print a Printer Status Report.

Gather these materials:

• Long, lint-free cotton swabs

• A clean, lint-free cloth, or any cloth that does not come apart or leave fibers

• Distilled, filtered, or bottled water (tap water might damage the printer)

Step 1: Clean the paper feed rollers

Follow these steps to clean the paper feed rollers.

1. Remove any paper in the printer before you clean the rollers.

2. Press the Power button to turn off the printer, if it is not off already.

3. Disconnect the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

4. Open the cartridge access door.

   Figure : Open the cartridge access door

5. Locate the paper path cover, grasp the handle, and then lift up to remove it.

   Figure: Remove the paper path cover

6. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

7. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the rollers in the paper path access area

8. Replace the paper path cover, and then close the cartridge access door.

   Figure: Close the cartridge access door

9. Gently turn the printer onto its right side, and then pull open the input tray so that you can access its underside.

   Figure: Turn the printer onto its right side

10. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

11. Clean the rollers in the gap behind the input tray. Make sure that none of the rollers are not missing, that they turn easily, and that they are springy when you press them.

    Figure: Clean the rollers behind the input tray

12. Before you turn the printer over to its normal position, continue to the next step to clean the paper pick rollers.

Step 2: Clean the paper pick rollers

Follow these steps to clean the paper pick rollers.

1. Make sure that the printer is turned off, the power cord is disconnected, and the printer is turned onto its right side with the input tray open.

2. Lightly dampen a clean swab with the water, and then squeeze any excess liquid from the swab.

3. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure: Clean the paper pick rollers

4. Make sure that the rollers turn easily when you press them.

5. Allow the rollers to dry for 10 to 15 minutes.

6. Turn the printer over to its normal position.

7. Reconnect the power cord to the rear of the printer, and then press the Power button to turn on the printer.

Step 3: Clean the ADF rollers and the separator pad (optional)

If you are trying to copy or fax a document, and the document does not feed into the Automatic Document Feeder (ADF), clean the ADF rollers and the separator pad. If you are not using the ADF, continue to the next step.

1. Turn off the printer.

2. Lift the ADF cover.

3. Pull down the ADF mechanism to access the rollers and separator pad.

4. Lightly dampen a clean, lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.

5. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

6. Allow the rollers to dry for 10 to 15 minutes.

7. Close the ADF cover.

8. Reconnect the power cord to the rear of the printer, and then turn on the printer.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudosbuttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

, Welcome to HP Support Community!

Follow the steps below-

1. Press the Windows key + R to open the Run dialog.

2. In the Open field, type %appdata% and then press Enter.

3. Navigate to Microsoft > Windows > Start Menu > Programs > Startup.

4. Look for anything that has to do with "Monitor Ink Alert" and delete it.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am able to install the printer on a wireless network using HPSmart...I went to the HP web site and downloaded the suggested software package containing the Solution Center.  This Package was installed on this PC 3 months ago, but I had a hard time trying to connect the printer.  When I install the above software everthing appears to install normally... I recognizes the printer and acts like the installation is almost complete...  then it has a fatal error ---"C:\Users\Rod\AppData\Local\Temp\7zS487C\hpzsetup.exe" "-*Stub... (Sorry that's all that is showing.)  It then uninstalls, and starts up a "HP Solution for Install Errors (Windows 8 & 8.1)".    I have Windows 10!!!!!  How do I find software that works for my printer and windows 10 PC?

Thanks in advance for all your help...

Hi,

You may scan with the HP Smart app, available within your Applications folder once installed:

https://ftp.hp.com/pub/softlib/software13/printers/HPSmart3.6.pkg

Additionally, once HP Smart is installed, you may also install the HP Easy scan app, available from the Mac App Store:

https://apps.apple.com/us/app/hp-easy-scan/id967004861?mt=12

Regards,

Shlomi

Let's try a Printer Reset

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

Next try to update the Printer Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I am getting black/blank dialogs after launching the install program "fullHP_Color_LJ_Pro_MFP_M277-full-solution-15343.exe" for the HP Color LaserJet Pro MFP M277 series printer. I have installed many times before on Windows 10 systems without encountering any issues but latest try on new HP Pavilion 15 Model 15-dk0035cl laptop is not working? I see the launcher's progress splash working just fine but another black rectangular region (dialog window ?) appears soon after and I am never able to interact with the setup process to complete the installation. Other applications on the laptop such as MS Office as well as non-MS applications are working without issue. Furthermore, other installations for other printer manufactures worked as well and I am able to print using them.

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-envy-7640-e-all-in-one-printer-series/6617267/swItemId/mp-171351-5 to download and install the  Full Feature Software and Drivers.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudosbuttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

I have been totally unable to get my Direct Print HP OfficeJet 200 Mobile printer to work in the Direct Print" mode.  The printer's direct print network shows to be "on"  and it is present as a selection on the laptop network choices, but when trying to connect the laptop to the Direct Print network, the laptop shows "Windows can't obtain the network settings from the router".  I've been working on this for two days and just keep going around in circles.  I need some genius help on this one.  I can't fine any way to get help from HP.  Tried all of   their online directions and tools, but to no avail.

I had the exact same issue, and none of the forums, comments, or videos helped anywhere when it was a simple fix. 

SOLUTION: (Windows) Change Page Order from Front to Back

-Open Settings on Windows

-Click on Devices

-Click on the Printer & Scanners tab

-Find your printer (HP OfficeJet 5200 series) and click on it

-select Manage

-click on Printing Preferences

-make sure "Flip on Long Edge" is selected under Print on Both Sides

-change page order to Front to Back

-Press Apply

I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/model/5390308 to download and install the Full Feature Software and Drivers.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Note: make sure the printer and the computer are connected to the same network.

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-deskjet-2600-all-in-one-printer-series/12319824/model/17534419/swItemId/mp-235059-1 for HP Easy Start Printer Setup Software.

Refer to this document: https://support.hp.com/in-en/product/hp-deskjet-2600-all-in-one-printer-series/12319824/model/17534419/document/c03418489 for Changing from a USB to a Wireless Connection.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudosbuttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Just tried to print something and it will not print and says that the printer is idle.

The error message is back and it is not printing again. It is coming back with the 100% packet loss again.

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Refer to this document: https://support.hp.com/in-en/product/hp-envy-7640-e-all-in-one-printer-series/6617267/model/6779508/document/c05337009 for Resolving Copy Problems

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudosbuttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Trying to resolve a print spool problem (separate post) I removed the OfficeJet 4500 printer and fax from Device and Printer and I uninstalled the software.  I downloaded HP Officejet 4500vG510n-z_basic_13_en.exe.  It starts and a menu comes up but the only choice I have is to EXIT !

When I send document to printer I get "Printer Error" message.  I have uninstalled following all the steps in other solutions and reinstalled and still have the same message.  Issue started after a power surge yesterday afternoon.  I can print from IPad but not form laptop. Printer will print internal test.  HP Doc says it cannot identify the error, nor can Windows Troubleshooting.

With my previous computer (Canon), when I sent a photo from the phone to the printer, it always printed a 4x6 photo. When I now send a photo to my new ENVY 7588 from my iPhone, the printer defaults to two possibilities: 5x7 Photo (glossy) and German Legal Fanfold (whatever that is) plain paper. How can I get 4x6 glossy? I'm ready to return the printer (even though in other respects I like it very much) because printing 4x6 photos from my iPhone is a very important part of my printing.

• Hi,

You should download the latest software version for Windows 10, the file you described is intended for Windows 7:

https://ftp.hp.com/pub/softlib/software13/COL32439/mp-109545-3/OJ_AIO_4500_G510n-z_Full_Win_WW_140_408-5.exe

Shlomi

Hello all,

I want to install last version of firmware for printer HP MFP 436nda. New version is V3.82.01.20. Version installed on printer is V3.82.01.16.  The installation I am done through the Embedded Web Server and after verification firmware I receive an error "Invalid Firmware". How it resolve?

Dear Team,

I'm not able to disable TLS .

could please let me know how i can disable this option!

Regards

Hilal

Plots kon ik niet meer scannen, printen zonder problemen. Wat ik ook deed het lukte niet, solution center verwijderd en terug geïnstalleerd hielp niets. Van pure ellende de laptop terug naar fabrieksinstellingen gebracht en het solution center geïnstalleerd. Alles werkt maar het solution center is  geïnstalleerd in het Engels en wat ik ook doe de taal blijft Engels. Nu krijg ik waarschuwingen dat de taal van printer en software niet dezelfde zijn.

Kan er iemand mij helpen aub?

Suddenly I could not scan, print without problems. Whatever I did it did not succeed, Solution Center uninstalled and installed back did not help anything. Of sheer misery the laptop brought back to factory settings and installed the solution Center. Everything works but the solution Center is installed in English and what I also do the language remains English. Now I get warnings that the language of printer and software are not the same.
Can anybody help me please?