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Re: Reset EWS password for HP Deskjet 2620

April 15, 2019, 8:33 am
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Hey Repairatrooper,

Thanks for your prompt reply but I'm afraid there is no such thing on the 2620 Deskjet. It has no touch screen where I can choose setup or service options. Neither in the HP Smart application.

 

It would be good to mention that I'm working with a Windows 10 Virtual Machine connected through the USB and I have:
* Updated the firmware

* Tried resetting the settings from there

* Tried changing WiFi settings

To no avail, only successful thing was the firmware update.

 

Thanks again for your time!

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Re: hp 5252 ERROR CODE 0X00829C98 HW WATCHDOG C

April 15, 2019, 8:46 am
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Printer gave this code right out of the box - 'hard reset' solution did not work.  Back to the store it goes.  Thought I was getting something better than the Brothers and Epsons - I made the purchase n the HP name.

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Re: It worked great until 0x8007007e

April 15, 2019, 9:14 am
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Welcome to HP support community.

 

Did you uninstall and reinstall driver from root level?

 

Perform root level uninstalltion to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

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Re: officejet pro 9010 printhead problem event code 62.80.a0

April 15, 2019, 9:17 am
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Welcome to HP support community.

 

Reset the printer

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

    NOTE: 

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

Unseat the printhead

  1. Open the front door, and then lift the ink cartridge access door.

    The carriage moves to the center of the printer.

    Opening the ink cartridge access door.

  2. Wait until the carriage stops moving before you continue.

  3. Unplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving.

       WARNING: 

    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

  4. Lift the carriage latch.

    Lift the carriage latch.

  5. Grasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.

    Slightly lift the printhead.

Reseat the printhead, and then lower the carriage latch

  1. Reinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it settles into the carriage as it seats.

    Image: Reseat the printhead.

  2. Gently rock the printhead to the left and right to make sure the printhead fully seats in the carriage.

  3. Lower the carriage latch.

    Image: Lower the carriage latch.

  4. Make sure the carriage latch is down.

    1.  

      Image: Carriage latch positions.

      Carriage latch is up

    2. Carriage latch is down

  6. Close the front door and ink cartridge access door.

    Closing the ink cartridge access door.

  7. Reconnect the power cord to the rear of the printer.

  8. If the printer does not turn on by itself, press the Power button to turn it on.

  9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

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Re: p1102w installation on mojave

April 15, 2019, 9:50 am
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Yes, it is compatible.

 

Do you intend to connect the printer wirelessly or with a USB?

 

For a Wireless connection, is the printer connected to the network already and the blue wireless light solid lits or does it need to be connected to your wireless network first?

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Re: configuration

April 15, 2019, 9:51 am
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Welcome to HP support community.

 

Perform root level uninstalltion to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

Update the printer firmware

Refer this HP document for the steps to update the printer firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

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Re: My Officejet Pro 8600 Plus repeatedly drops the network settings. How do I fix it.

April 15, 2019, 9:56 am
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, Welcome to HP Support Community!

 

The stuck print job cannot be deleted or canceled and prevents further print jobs from printing.

Step 1: Clear the print queue

Close scanning apps that might prevent jobs from printing, and then clear the queue.

  1. Close Apple Image Capture, HP Easy Scan, and HP Scan, if they are open.

  2. Click Finder, select Applications, click Utilities, and then double-click Terminal.

  3. Type Cancel -a, and then press Enter.

  4. Close the Terminal window, and then restart the computer.

  5. Try to print.

Step 2: Uninstall HP software and add your printer

Uninstall any HP software that might have been installed, and then add the printer.

  1. Download and open HP Easy Start.

  2. Open the HP Easy Start drop-down menu, and then click Uninstall HP Software.

    Clicking Uninstall HP Software

  3. Follow the on-screen instructions to uninstall all HP software.

  4. Click the Apple icon , click System Preferences, and then click Printers & Scanners, Print, and Scan, or Print and Fax.

  5. Click the Plus sign.

  6. Select the name of your printer from the list, click the Use or Print Using field, and then select AirPrint.

     

    Adding a printer and selecting AirPrint

  7. Click Add.

  8. Try to print.

If you still have issues, we will troubleshoot on the network front.

To be able to assist you better, I would like to know the following:

  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera.

 

Keep me posted.

Cheers :)

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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Printer network installation hangs up every time

April 15, 2019, 10:12 am
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My HP Envy 5660 no longer works on my windows 10 laptop. I have uninstalled every component several times, restarted PC, reinstalled-I've cycled my router off, rebooted, etc...I've cycled off my printer; however, upon reinstall of full device features software and drivers, it hangs up on network installation. I've spent hours yesterday and today and I need my printer for my business. I've printed from my phone with no issues...I've printed from the printer - My Congratulations! page that shows I'm web-connected as well as the Wireless Network Test Results listing "No Problems Found. Congratulations on the successful setup of your wireless printer"...I've researched troubleshooting, command prompts, HP print and scan doctor, etc...still just hangs up and after 10 minutes, I have to cancel network install, which won't cancel, so after 10 minutes, I have to 'end task' with task manager, and then start the whole process over again...restart PC, uninstall, turn off printer, unplug, turn on, reinstall software, nothing works! Any ideas? I keep seeing where HP updated the driver software 4 days ago on 4/11/19...has there been an issue with this?

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Re: I have Officejet 4360 printer shows error code 083c0000a can anyone help me

April 15, 2019, 10:31 am
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, Welcome to HP Support Community!

 

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

  1. Turn on the printer.

  2. Wait until the printer is idle and silent before you continue.

  3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

  4. Remove the ink cartridges from the printer.

  5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

  6. Wait at least 60 seconds.

  7. Plug the power cord back into the wall outlet.

  8. Reconnect the power cord to the rear of the printer.

  9. Turn on the printer, if it does not automatically turn on.

    The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

  10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

  11. Reinsert the ink cartridges, and then close the ink cartridge access door.

  12. If you receive a prompt to print a calibration page, do so.

  13. If you disconnected the USB cable, reconnect it to the rear of the printer.

  14. Try to print.

Also, try updating the printer firmware. Refer to this link for help.

If the issue persists, try our other support options for further assistance.

Follow the steps below to reach out to our HP Support team:

 

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - select your preferred option

Thank you. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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Laptop Won't Print

April 15, 2019, 10:50 am
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I have an HP Envy Series 4520 that is giving me issues when I try to print from my laptop. Just recently started having issues with it not printing. I have several devices that I have no issues with printing.  I reset the printer as well as my laptop but when the laptop goes to print it shows error message: configuration problem 0x8007007e 

What can I do? 

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Re: Printer does not print on giving print command

April 15, 2019, 11:10 am
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Welcome to the HP Support Community!

 

Step 1: Connect the printer to your network

Press and hold the Wireless button  for three seconds until the wireless light blinks. Press the WPS button on your router, and then wait while the printer connects to the network.

Once the printer is connected to the wireless network, the blue light will be steady.

USB connection: Connect the cable to the USB port on the rear of the printer and to an available port on the computer.

 

Step 2: Add the AirPrint printer on MAC

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

6.) Try to print.

 

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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Envy Photo 7858 driver needed for p OS 10.6.8 Snow Leopard

April 15, 2019, 11:17 am
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Running Snow Leopard, critical functions prevent sustem update. Bought a Envy Photo 7858 and am able to print but would like to scan to computer & have higher functionality-- driver needed for OS 10.6.8. Any tips?

TIA

 

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Re: Resume button is orange

April 15, 2019, 11:42 am
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, Welcome to HP Support Community!

 

Make sure you've removed all the packaging material from the printer before setting it up.

Resume light being steady is a condition where there is no paper in the input tray.

 

Perform a hard reset-

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer, if it does not automatically turn on.

  9. Wait until the printer is idle and silent before you proceed.

Load the paper and try to print.

 

Let me know the outcome.

Cheers :)

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

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Elusive Printer Driver

April 15, 2019, 11:43 am
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Drivers for the OfficejetPro 8600 Plus are not available according to their Printer Assistant website/app/timewaster.   Any ideas?

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3D printing software

April 15, 2019, 11:58 am
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There seem to be two SmartStream3D_Setup packages available: Cut_14_build_1287.exe, and v111.exe. what is the difference?

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LaserJet Pro (Files *.inf)

April 15, 2019, 12:10 pm
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Hello, the scenario is share printer  Laserjet Pro M102w between Windows 10, Windows 7 and our old friend XP.

 

The exact issue es when try to install drivers in even OS, alwasy ask for files *.inf, we have the HP CD-Rom, Downloaded the drivers but without any positive result.

 

Does any one know where the drivers were saved in Windows after a local installation?

 

Thanks in advance, regards.

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Re: HP OfficeJet 9010 Driver needed

April 15, 2019, 12:11 pm
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Thanks so much ShlomiL.  Those drivers did work.

 

Out of curiousity, I see thatg these drivers are on an HP FTP site, but are they officially supported by HP?  I am very curious why they wouldn't already have been made available on the regular driver portal.

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Re: Elusive Printer Driver

April 15, 2019, 12:12 pm
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Re: Help! - installed Mojave & now HP flashing & nothing stays in print que

April 15, 2019, 1:05 pm
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,

 

Try printing a test page on the printer-

  1. Press and hold the Power button https://support.hp.com/doc-images/374/c01602202.gif, and then press the Cancel button https://support.hp.com/doc-images/202/c00844049.gif.
  2. Let go of the Cancel button and then the Power button.

The test page prints.

 

Let me know the outcome.

Cheers :)

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Unable to load driver and hp user software on my Windows 10 PC

April 15, 2019, 1:08 pm
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We had a connection issue with WiFi and I've uninstalled the DRIVER software, went to the HP website to downstall and re-intall.

While the installation is taking place, the printer appears on my Printer list and I can set as the default. But, the installation never completes (I've tried 10 times!), and the last display on my screen is a big red X showing that the wireless connection was not successful.

BTW - I've had this wireless connection in place for about a year with my Windows 10 PC so can't understand why it won't work now.

 

After the page with the red X, I hit next and it allows for the submission of an error report, or to search only resources for help.  I hit NEXT again and am told  "no solution to this problem can be found at this time."  I hit OK and it takes be back to the Connection options dialogue to start all over!  and There is NO WAY TO CLOSE THAT DIALOGUE box so I've been closing it with TaskManager.

 

A shortcut is installed in my Start meny for the Officejet Pro 6835. Normally when I click I have the full array of options aavailable on the printer, plus ways to clean it.  Now, with the install not complete, I just get a dialogue box asking if I'll allow the .exe app to make changes to my device ... and then it starts the install process from scratch again.

Help!!

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