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Re: My HP ENVY 4500 printer driver is not available (message in Control Panel Devices and Printers)

December 10, 2018, 8:54 am
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 wrote:

I tried the suggestions that you listed but was unable to make any progress.  The install programs would just hang and not complete.  

 

I was able to use the original CD disk that came with the printer.  It allowed the printer install process to complete.  The printer will now allow for printing but not scanning.  When I run HP Print and Scan Doctor for scanning it hangs at

 

Doctor hangs at "?"

 

I don't know.

 

Could be something trapped / tangled in one of the Temp folders that is hanging the installation.

Could be a bad registry key.

Could be a bad port.

 

  1. How-to “Create TCP Port” Contributed by greenturtle

Create TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:
Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

 

OR

Could be a failed network installation (assuming you are installing the printer on the network).

For example, for Wireless,

From the list of documents in Category Troubleshooting> Wireless, Network & Internet >Wireless Connections & Networking

 Printer Not Found During Network Driver Setup (Windows)

 

 

IF the printer softwere is sufficiently installed, the following software will work for scanning..

HP Scan Extended – Exceptional free HP scan program:  HPScan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Page Size choices include Auto-Detect (extracts image / document boundary). Download, save, and install to use.

NOTES

  • HPSE is an older subset of the printer software; features are very similar to scan software included in 2015 or newer Full Feature Software packages.
  • If you have the newer version of the scan software inside your Full Feature Software, use that: Printer Assistant shortcut icon on Desktop (named for printer) > Scan a document or image (wording varies).
  • Although the HPSE program works as a separate program, HPSE is dependent on the infrastructure provided by the printer software. The Full Feature Software for your printer should be installed before installing HPSE.

 

NAPS2 -- Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).  Includes OCR.  Download, save, and install to use.

 

 

  Windows 10 won't allow reinstallation of printer S/W.  Words of Wisdom?   Thanks!

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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Variable Typefaces in SmartStream Designer 13.0 InDesign CC 2018

December 10, 2018, 9:04 am
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Hello,

 

I am working on a project for a client in SmartStream Designer using Variable Images and Text.

 

One of the requirements of the job is that the typeface changes to match the Variable Image used. Is there a way to do this so that they are only sending one data file?

 

Thank you for any help you can lend me.

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Re: Getting software not installed message after reinstalling EasySmart of 8730 on Mac

December 10, 2018, 9:09 am
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@LakesWoodworke

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!

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I can't find the app to print

December 10, 2018, 9:42 am
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please help me to to conect te printer ( hp photosmart 8250) to my mc book

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Re: How to re-enroll a printer

December 10, 2018, 9:53 am
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Hi

 

Welcome to HP Forums!

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

I need some information about your Instant Ink subscription.

Since the instant ink account details are confidential, please send me the required information via private message.
 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.


Please check your Private message icon on the upper right corner of your HP Forums profile.

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Cheers

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Re: Download button doesn't show up after choosing MAC OS and 10.14 for MFPM130fn printer.

December 10, 2018, 9:53 am
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A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

As per the printer specifications available here, HP LaserJet Pro MFP M130fn Printer is not wireless capable. I'm afraid, you have to connect the printer using Ethernet cable or USB. HP LaserJet Pro MFP M130fn printer is compatible with macOS 10.14 Mojave. If the printer is connected to your WiFi router using an Ethernet cable then you can setup the printer with Apple AirPrint, you may use step 2 from this document to the printer with Apple AirPrint. If the printer is connected to your Mac using a USB cable, then you can use HP Easy start application to set up your HP printer and prepare your Mac for printing. HP Easy Start will locate and install the latest software for your printer and then guide you through printer setup.You may download HP Easy start application from here. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

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Re: Printer Squeals When Display is On

December 10, 2018, 10:01 am
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Welcome to the HP Forums :) I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

I’d suggest you clean the paper pick rollers and the paper path to try and fix the issue.

 

Go to HP Printers - 'Paper Jam' Error and follow Step 5.

 

If the issue still persists, perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Reconnect the power cord to the rear of the printer.
  6. Turn on the printer.

Clear any jammed paper from the printer.

Make sure that the printer is placed on a flat surface.

  1. Turn on the printer, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. While the printer is still on, disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.

  4. Disconnect the USB cable from the rear of the printer, if you have a cable connection to the printer.

  5. Turn the printer onto its right side so you can access its underside. Make sure to hold the printer firmly with one hand to avoid tipping.

 

Figure: Turn the printer onto its right side

Image: Turn the printer onto its right side

  1. Use a flashlight to check the surface directly under and around where the printer sits for the following:

    • Pieces of paper trapped in the input tray

    • Small, hard objects, such as cables, pens, pencils, and books

    • Soft or uneven surfaces, such as placemats or carpet-like material

  2. Remove any obstructions that might remain.

  3. Push in the input tray, and then turn the printer over to the upright position.

  4. Reconnect the power cord to the rear of the printer, and then plug in the power cord to an electrical outlet.

  5. Reconnect the USB or Ethernet cable, unless your printer is connected to a wireless network.

  6. Turn on the printer.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 

 

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Re: error code 0x803C010B help

December 10, 2018, 10:10 am
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Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

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New printer (7830) not printing from Win 7

December 10, 2018, 10:18 am
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New printer buyed.

SW installed but wil not print a test print.

 

HP7830_fout_01.PNGOn laptop with Win 10 works all fine!

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Re: Deskjet F4580 can scan and copy but not print

December 10, 2018, 10:32 am
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@juicy9229

 

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out. 

It sounds like an issue with the printer driver installed on your Mac, removing the existing driver and adding a compatible driver may resolve the issue. Let's try these steps:

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select the name of your printer in the pop-up menu. Then click Add.

Select the name of your printer in the Use menu

 

6.) Try to print.

Let me know how it goes!

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My prinhter is saying there is a Configaration issue 0x8004015

December 10, 2018, 10:32 am
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When I go to print the printer is coming up with an error message: Configaration issue 0x80040154....can someone help me what this means and maybe how to solve the issue

 

Thanks 

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Re: Officejet 4650- Computer cannot locate Printer wirelessly

December 10, 2018, 8:34 am
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Hello I am having the same issues as the other user.  I have tried all of the above steps but my Mac is still unable to locate my printer.

 

Thanks Claire

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HP Envy 5660 Connected to Windows 10 PC but Still Won't Print

December 10, 2018, 10:57 am
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Let me start out by saying I have tried all the fixes I have found on google and nothing has worked. I have tried uninstalling all instances of the printer and drivers from my computer and reinstalling all from scratch. I have tried uninstalling and plugging the printer into the PC via usb cable and reinstalling everything. I have tried both HP and Windows 10 troubleshooters. I am connected to my 2.4ghz wifi network. I have tried changing wifi channel and also restarting router and computer and printer. I have tried connecting the printer by wifi Direct printing. I have made sure the PC has shared printing enabled. I have tried everything and nothing seems to work.

 

With all that said my other Windows 10 PC works fine with my printer both PC's are on the same Windows version 1809 and both are on same networks. My phones work for printing as well with no issue. It is just my wifes PC that will not print. My wifes PC sees the printer it is installed and all but when I try to print nothing happens on the printer end of things. When I try to print test page it says 1 item in queue for a moment than its says printer idle. 

 

I dont know what to do at this point so I need help please and thank you. If any additional information is needed just ask me and ill get it to you asap.

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New broadband supplier printer won’t connect

December 10, 2018, 11:23 am
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Hi I’ve just turned my printer on after not using for a couple of weeks and have changed broadband supplier during this time so have a new login name printer won’t connect

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Re: My printer does not print, the paper gets stuck, i know the problem is not the paper. Pls hel...

December 10, 2018, 12:04 pm
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Welcome to HP forums, I see that paper is getting stuck on the printer while printing.

  • Are you getting any error message?

Meanwhile:

Clear a jam from the inside of the printer.

  1. Turn off the printer.

  2. Disconnect the power cord and any other cable.

       WARNING: 

    You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

  3. Remove jammed paper from the following areas.

    • Ink or toner cartridge access area

      Open the access door, move the carriage if necessary, and then remove any jammed paper. On some Laserjet printers, you might need to remove the toner cartridge and/or imaging drum to access the paper jam.

      Examples of clearing a jam in the ink cartridge access area

    • Under the paper path cover

      If your printer has a paper path cover behind the carriage, remove the cover, and then remove any jammed paper.

      Example of removing the paper path cover and clearing a jam

    • Input tray

      Pull out the input tray, and then remove any jammed paper.

      Example of removing a jam from the input tray area

    • Bottom cleanout door

      If your printer has a bottom cleanout door, carefully lift the printer and look under it, and then remove any jammed paper from the bottom cleanout.

      Example of clearing jam from the bottom cleanout door

    • Rear access door

      Remove the paper path cover if necessary.

      Example of removing the paper path cover and clearing a rear door jam

  4. Replace any parts that were removed, and close any open doors.

  5. Reconnect the power cord, and other cables that were disconnected.

  6. Turn on the printer.

You can refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

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I cannot get my HP Photosmart C4780 to connect with my computer with our new Wifi account

December 10, 2018, 12:09 pm
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I cannot get my printer to recognize our new network.  I have an iMac desk top and my printer has previously worked on my previous network.  I have a new network, still with the same provider, COmcast, but have been unable to get my printer to work on the new network and I know nothing about this kind of stuff.

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Re: I want to get a cd whith driver installation for my HP Deskjet 2620

December 10, 2018, 12:25 pm
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Welcome to HP forums, I see that you want to install the printer driver.

 

You can download the driver from the HP Support site.

Click here to access support site for your printer drivers.

(Note:- You can change the operating system before downloading the driver)

 

If you still want the driver CD, I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

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It appears someone has hacked my HP Lazerjet printer at home

December 10, 2018, 12:39 pm
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My printer is printing jobs from unknown users. I see some printouts that says they can print to any printer. I get these weird printouts that are from hate groups or other strange sources. How do I set the Win 10 printer security to stop them, but allow me an my wife to print. I have the printer on a ethernet connection. This is a home network.

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Re: Envy 7640 won't print after win 10 1809 update

December 10, 2018, 12:44 pm
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,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • How is the printer connected to the computer?
  • Have you made any software or hardware changes on the computer?

While you respond to that, I recommend you follow the below steps and check whether the issue is resolved.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

https://support.hp.com/in-en/drivers

 

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post asAccept as Solution.Your feedback counts!

 

Cheers!

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Re: Envy 4520 not printing color

December 10, 2018, 12:44 pm
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,

 

It's great to have you back and your patience is greatly appreciated. 

 

I'm glad to hear you found the printer partially working however, you are still having issues printing in colour from your PC.

 

This looks like a Operating system issue, I would suggest you go ahead and follow the steps from the previous post to create a new user account and then try to install the printer software.

 

Let me know how it goes for further assistance.

 

Waiting for your response!

Regards,

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