My HP Envy 4520 seemed to stop working when I upgraded to Mojave 10.14 on my Mac.
When I tried to set-up the printer again I get "The file “HP_Easy_Start.app.zip.download” doesn’t appear to be a valid download file" as an error.
Please advise.
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The file “HP_Easy_Start.app.zip.download” doesn’t appear to be a valid download file.
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Re: Officejet 8620 has disappeared from printers
Thanks. I have installed HP Scan Extended but, when I run it I get the message that the HP Imaging device was not found. I have tried running a scan by right clicking on the printer in Devices and Printers and clicking on Scan but I am now getting the message that I need a WIA driver. Prior to installing HP Scan Extended, I was able to scan through Devices and Printers. When I check in Services, WIA is Running and Automatic. There appears to be a problem with the printer and my network that occurred suddenly on Saturday. Have there been any updates in Windows 10 that might have caused the issue? Am I right in thinking that the interface with the printer has changed?
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Unable to install the laserjet Pro m402 printer shared from another machine in the lan network
I have a shared printer to print over lan network.I could find it but could not install the driver for that printer.I tried running the driver by double clicking on the shared printer icon and encountering a No driver found error. I try to download the driver from the hp home page ( https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-m402-m403-series/7458626/model/8109053 ) but it does not seem to be there. The efficiency of the printer is shared by the computer that it plugs in directly so there is no printer's ip in the network. I try to plug it directly with the printer, the printer runs fine. But when I try to reconnect and install the printer over the network, I get the same error. How can I run the driver for a shared printer on my network?
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Re: Officejet 8620 has disappeared from printers
I tried clicking on Troubleshoot for the printer in Devices and Printer and get the message that the problem could not be fixed because the printer cannot be contacted over the network. Very confusing because I am using the printer to print and it is only connected to my PC through the network.
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Re: Color settings are missing, and I am only able to print in Monochrome
Hi @Raj1788,
I have done a few things to see if I can fix it. I have been through all the settings I can find, both in Windows settings, and in programs like Word, Indesign, HP Smart and Chrome. I have also...
- Reinstalled drivers and software from HP
- Reset printer to factory settings
- Restarted the computer (...)
I tried printing from a different computer, and it worked perfectly. There's no HP software on the other computer.
The computer I'm having trouble with is a MSI Trident 3, with Windows 10 64 bit.
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Re: Unable to Print from Files
The issue still exists.
There was no firmware update to apply.
After going through the process, it is the same process that I had followed, except that I had also went to the %temp% folder and deleted what was there from prior attempts.
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Re: Officejet 8620 has disappeared from printers
HI,
Really not sure what's hindering the scan.
Going to suggest the Webscan. Webscan is generic across Windows, Mac, Chromebook and Linux.
Here's some resource to get you started on Webscan:
(if you get any warning if it's a first time accessing the Embedded Web Server Webscan, go to "Advanced" and "Proceed to the <IP address of printer>
Scanning Multiple pages from Chromebook
Hope that helps!
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Re: sounds basic - how can I find my operating system on my iPad / iPhone XR
Thank you for your help! I was trying to set-up my iPad before establishing my PC.
Once I started with my PC all went smoothly.
Again, THANK YOU.
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Re: How do you print envelopes using a OfficeJetPro 8710
I'm running Windows 10 with an OfficeJet Pro 8710. The printer leaves a margin about 0.5" wide on the left side of the envelope. I've created a custom paper size in the server settings and still the printer prints it improperly.
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Re: Too dark printing images
Still no idea?Well, I will try to brighten the pictures to + 40% to help, but I am sorry that the driver is not worth anything....
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HP Status and Alerts Runs Irrationally
I have the latest drivers and applications installed via HP support. The Status and Alerts does not always launch when my computer is booted. I sometimes get an Administrator message asking if I want to allow the program to make changes on my computer and other times it does not show up at all (and the software doesn't start either). It does not matter if the printer is turned on or not at boot. When the software does manage to start, I get the status and alerts while printing but with mixed results. Sometimes I get bar graphs for toner levels and sometimes I get a message telling me what the toner levels are. I have not tried using the software on my laptop which has Windows 10 Pro installed. Right now I'm keeping this restricted to my Windows 7 Pro (64-bit) desktop.
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Re: The file “HP_Easy_Start.app.zip.download” doesn’t appear to be a valid download file.
Hi,
Download it again from Safari using below link, then try launching the file
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
May you see any difference?
Shlomi
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Re: Changing country with my Envy 110
Hi Phil,
You must contact HP Support in New Zealand to perform a pen regionalization to allow using ink cartridges from another region.
Be sure to have a full set of Genuine HP ink cartridges and have the printer connected to a Windows PC or a Mac computer, then follow these steps to dispute the warranty:
https://support.hp.com/us-en/document/c05084516
Select "An issue with my cartridges, etc and clearly describe in the notes that you moved with the printer to another country, once verified you will get an email back with a case number and the contact details.
As a reference, see below support document:
https://support.hp.com/us-en/document/c02558798
Note: if you experience any difficulties accessing these links please try again later, the HP Support site seems to have some technical issues going on currently.
Shlomi
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Re: The file “HP_Easy_Start.app.zip.download” doesn’t appear to be a valid download file.
Hi
I am afraid that I get the same error message as before.
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Re: Launch of HP Easy_Start.app.zip.download
Hi,
Download the file again from Safari using below link, then check for any difference:
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
Please let me know how it goes,
Shlomi
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Re: Need printer drivers for HP LaserJet 400 M401dw for macOS 10.14 Mojave
Hi,
Download and follow HP Easy Start below to get your latest printer drivers:
Note: if the printer is sued wirelessly and not yet connected to the network temporary connect it with a USB cable and follow the steps on screen to connect it wirelessly
http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
Regards,
Shlomi
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Re: The file “HP_Easy_Start.app.zip.download” doesn’t appear to be a valid download file.
What is the size of the downloaded file?
Have you tried downloading it from another browser as well?
From seeing the file size as HP_Easy_Start.app.zip.download, it likely occurs due to a download issue and the download does not complete successfully.
Shlomi
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Re: macOS Mojave 10.14 - Can't print with Laserjet P1102
I have the same issue and it is now a month later (November 12). (HP Laser Printer P1006 unable to function with OS Mojave). Does anyone have any idea when HP will develop a printer driver compatible with Mojave 10.14? I am stuck, and I would rather not have to delete Mojave and go back to Sierra. Is that my only option?
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Re: Reinstalling Printer Software and Drivers - LaserJet M1217 MFP
Thanks so much for the reponse!
I have been trying to get the printer working, but have not been able to.
I can get the software for the printer, but when I click on the saved version on my pc or try to run it from the HP site, it does not install. Trying to running it from the site initially showed it was extracting, but no longer extracts. Running it from the saved version on my pc does extract, but does not install (does not show the install windows).
Can you help?
Thanks,
Doug
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Re: The file “HP_Easy_Start.app.zip.download” doesn’t appear to be a valid download file.
Hi
Mmm. Yes, thanks. I manged to download HP Easy Start using the Firefox browser. [I was using Safari beforehand and I was getting that error message].
Hopefully I will be able to set it up now.
Thanks again
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