According to the information I can find, the series is about three years old (introduced Summer 2015).
- If the printer is still under the original hardware warranty (one year),
- After you have completed the relevant solutions in the printer's Troubleshootingcategories,
- Contact HP Support.
OR
- If the printer is out-of-warranty (more than one year old),
- After you have completed the relevant solutions in the printer's Troubleshooting categories,
- If you cannot get the computer to at least detect the presence of the printer,
- Consider the printer is in need of service or more likely replacement (this is a low-end $30 USD device),
- Recycle the printer according to the rules / laws of your region,
- Replace the printer with a machine that meets your needs and your budget.
HP Technical Support - HP Contact Information
Please take the time to read the warnings regarding thieves and vermin:
Scams and Unscrupulous Contacts
From HP: HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls
Reminders:
- Use the serial number of the device to submit the case (do not post that information here).
- Chat is not available in every region.
- In those areas where Chat is an option, the service hours are likely restricted.
In the event that Chat is not available in your region and / or time zone, phone support is available. Call the number provided in the HP directory, else submit your case online (to receive phone contact information)
- HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
- HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.
- USA / Canada: HPposts your regional contact information after you submit an online case. Use the serial number of the device to submit the case to HP.
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If you cannot find the information you seek,
If you have questions about the answer(s) you have received,
If you disagree with answers you find or have received,
If you want to speak with HP Technical Support staff,
Please contact HP Technical Support.
“Everywhere” Contact Information
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Option: HP Agent Response on the Forum
You can choose to wait for an HP Agent to respond to your request on the forum.
The following applies to HP agent response on our community forum:
- An HP agent will always post back on the forum before contacting you privately.
- Agents are identified by the "HP" icon next to the Profile ID avatar.
- HP Moderators are identified by the "Mod" icon next to the Profile ID avatar
- HP agent response times vary widely – this forum is not HP Technical Support
- HP agent response on the forum is NOT guaranteed - this is a community forum
- Be aware of scams and thieves that crawl out from under the rocks – READ the warnings
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