I updated 
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Removing
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Re: HP Officejet 4650 Won't print in color
I was experiencing a preplexing condition whereby my test pages and other internal documents would print in color, but any other documents would only preint in grayscale, regardless of settings.
I searched at least a dozen replies, videos, and other forums before finsing this answer. I had also installed and reinstalled the driver twice, and had also used the printer interface to search for and download firmware updates, not of which had any impact on the color-less state of my 4650. Also, from the responses to other answers on the HP forum, many people had also had zero luck in resolving this issues.
This answer, however, worked for me. The key variable was the "Download and save the FULL feature software (do not install it online)" advice. Each of the times I had installed the driver, I had followed the onscreen instructions which had me run the installation through my browser. This time, I downloaded the software and ran it from Windows Explorer, and now I can print in color! Problem solved after only a couple of hours... Thank You!!!
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Re: HP Officejet 4650 Won't print in color
Thanks for asking this question, which drew (for me, anyway) the magic reply that actually solved the problem!
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Officejet 8740 Firmware missing from download page
My HP Officejet Pro 6830 does not print nor copy. I have deleted the printer from my system and reinstalled. I have also tried to get the updated software. I am using a HIgh Sierra OS 10.13 I can find the driver assciated with this system for my printer but when I go to downlaod it I get an error "Firmware updater cannot be opened....." Any suggestions
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Officieel 6950
The installatieprogram of the Officejet 6950 is telling that there is an oppertunity for a free Instant Ink (zero Euro).
Heen jou run the installatie program you can only choose for the programs of 2,99 Euro or 4,99 Euro or 9,99 Euro the lotion of the sellingpoint lotion of ZERO Euro is not in the list.
Wat must I do during the installation? The shop of Media Markt doesn't have the people to help me what to do.
Can you?
Heen jou run the installatie program you can only choose for the programs of 2,99 Euro or 4,99 Euro or 9,99 Euro the lotion of the sellingpoint lotion of ZERO Euro is not in the list.
Wat must I do during the installation? The shop of Media Markt doesn't have the people to help me what to do.
Can you?
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Re: HP Deskjet 1112 cant be detected in my 2 laptop and a pc
According to the information I can find, the series is about three years old (introduced Summer 2015).
- If the printer is still under the original hardware warranty (one year),
- After you have completed the relevant solutions in the printer's Troubleshootingcategories,
- Contact HP Support.
OR
- If the printer is out-of-warranty (more than one year old),
- After you have completed the relevant solutions in the printer's Troubleshooting categories,
- If you cannot get the computer to at least detect the presence of the printer,
- Consider the printer is in need of service or more likely replacement (this is a low-end $30 USD device),
- Recycle the printer according to the rules / laws of your region,
- Replace the printer with a machine that meets your needs and your budget.
HP Technical Support - HP Contact Information
Please take the time to read the warnings regarding thieves and vermin:
Scams and Unscrupulous Contacts
From HP: HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls
Reminders:
- Use the serial number of the device to submit the case (do not post that information here).
- Chat is not available in every region.
- In those areas where Chat is an option, the service hours are likely restricted.
In the event that Chat is not available in your region and / or time zone, phone support is available. Call the number provided in the HP directory, else submit your case online (to receive phone contact information)
- HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
- HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.
- USA / Canada: HPposts your regional contact information after you submit an online case. Use the serial number of the device to submit the case to HP.
Our volunteer staffed HP Community Forum is not HP Technical Support
If you cannot find the information you seek,
If you have questions about the answer(s) you have received,
If you disagree with answers you find or have received,
If you want to speak with HP Technical Support staff,
Please contact HP Technical Support.
“Everywhere” Contact Information
Select your region and follow the prompts
Option: Contact HP Technical Support - Regions
USA / Canada
- Submit information online: HP Customer Support - USA / Canada- Contact
- Sign in or continue as a guest
UK
- For faster support, submit information online HP Customer Support - UK- Contact
- Contact Phone: Contact HP UK – Phone Assist
Contact HP Tech Support on your Browser
Open Browser to HP Technical Support
Select Contact Support or Business Support
- Log in or continue as a Guest,
- Follow the prompts.
Option: HP Agent Response on the Forum
You can choose to wait for an HP Agent to respond to your request on the forum.
The following applies to HP agent response on our community forum:
- An HP agent will always post back on the forum before contacting you privately.
- Agents are identified by the "HP" icon next to the Profile ID avatar.
- HP Moderators are identified by the "Mod" icon next to the Profile ID avatar
- HP agent response times vary widely – this forum is not HP Technical Support
- HP agent response on the forum is NOT guaranteed - this is a community forum
- Be aware of scams and thieves that crawl out from under the rocks – READ the warnings
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
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Re: Cartridge Protection
Hi,
From your computer open the HP Officejet Pro 8500 A910 software and then click on Maintain your printer.
Within the shown dialog open teh HP Cartridge Protection tab and you may disable HP Cartridge Protection, if there is no such tab there than the feature is not supported by your printer.
Be aware that you may disable the feature for the printer to avoid locking cartridges to that printer in the future, you cannot unprotect a cartridge which was already protected on another printer.
Shlomi
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Failed Windows Update for HP Printer
What is 9WZDNCRFHWLH-AD2F1837.HPPRINTERCONTROL?
This shows up in Win 10 Reliability Monitor as a Warning of a failed Windows update. I have searched the internet without success. The printer is set up as wireless and performs as I would expect very reliably.
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Re: Officejet 8740 Firmware missing from download page
Hi,
Do you have an HP Officejet Pro 8740 or 6830? you indicate 2 different printers in your subject and the post itself..
The latest driver can be installed for both by following HP Easy Start, you describe running a firmware update and not a printer installation.
HP Easy Start can be followed from below link:
https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip
If you experince any further issue, what exact behavior or error occurs? if you cannot copy as well a such likely indicate an hardware related problem and not any problem related to the software itself...
Shlomi
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Re: Removing
Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.
I'm not sure but if you right click on the item you want to remove it should give the option to delete that item.
Hope this will help.
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Re: Scanning
Welcome to HP Support Forums.
Let me take a moment to thank you for posting on the HP Support Forums.
I understand that you have an HP Officejet Pro 8610 e-All-in-One Printer and scanning from the printer to the computer does not work. I read that the printer works fine otherwise and scanning works through USB. I'll be glad to assist you with this case further.
During my research, I came across this HP document. This document helps in resolving network scanning related issues in the Windows operating system environment.
While troubleshooting, you may skip "Step 1: Confirm if the issue is also printing-related".
Secondly, you may replace the steps mentioned in "Step 5: Uninstall the printer software" and "Step 6: Reinstall the HP software" with the following steps as these following steps help in uninstalling the printer drivers from the root level and then reinstall them:
- Press “Windows key” + “r” to get the “Run” window.
- Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
- Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
- Go to services again - Start the print spooler.
- Now check for issue resolution.
- If the issue persists, also try clean installing the printer drivers. Here are the steps:
- First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Please click here to download and install the software.
- Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
Once you have completed all the steps, you may attempt to scan from the printer to the computer. I sincerely hope this fixes the issue. Keep me posted for further assistance.
All the best!
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my printer stops printing when it wants? is it due to a cartridge being low?
My printer shuts down periodically. I get an error sign sometime. How can I get printer to work 24/7
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Re: Removing
I am not able to right click when this pop-up shows. Sorry, but your answer did not solve the problem.
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Re: Print failure even after supposed correction with HP Print and Scan Doctor 5.1.
Good Day. Thank you for reaching out to the HP community. I will be glad to assist you and let’s get right to it. Remarkable diagnosis and good analysis of the issue. It is amply appreciated.
Let me gather some information for better clarity to assist you correctly:
- Did this happen after a recent power outage or surge?
- Did you update the printer’s firmware?
- Did you try making photocopies directly from the printer?
I will be providing a roadmap with some troubleshooting steps to resolve the issue. Let us try these steps:
- Please perform a hard reset on the printer from this link: https://support.hp.com/za-en/product/hp-deskjet-ink-advantage-3830-all-in-one-printer-series/7172328/model/7172329/document/c00489814 by following instructions from the section “Step 1: Reset the printer
- Also update the printer firmware also by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
- There is an associated YouTube video on how to do it. Update it using a USB cable.
- Now try to make 2 photocopies directly from the printer without any communication from the computer.
If it copies correctly, then the printer’s hardware is fine and there is no cause for concern. Perform the steps mentioned below.
To print a test page, follow steps from this user manual: http://h10032.www1.hp.com/ctg/Manual/c04725324 and refer to page#114 for instructions.
Then uninstall and reinstall the printer drivers at the root level by following these step by step instructions:
- Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
- Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
- Go to devices and printers, in the control panel and select any printer listed there and you will get some options on the top.
- Click on print server properties.
- You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
- Delete all the instances of your printer listed in devices and printers.
- Restart the PC.
- Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
- Type %temp% in the run box and click Ok or hit the Enter button.
- It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
- If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
- Ignore the Regedit option if it cannot be done.
- Restart the PC again.
.Then download the latest full feature driver from https://support.hp.com/za-en/drivers/selfservice/swdetails/hp-deskjet-ink-advantage-3830-all-in-one-printer-series/7172328/model/7172329/swItemId/al-214912-2 and install it on the computer after selecting the correct operating system.
Connect the printer to your computer only when the setup prompts for the printer.
This should fix the issue.
- If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://support.hp.com/in-en/document/c01796879
- There is an associated YouTube video on how to do it. Follow steps 1, 2 and 3.
- This should work for you. If the problem persists, you could try the basic drivers from this link: https://support.hp.com/za-en/drivers/selfservice/hp-deskjet-ink-advantage-3830-all-in-one-printer-series/7172328/model/7172329 This should nail it for you.
Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. :)
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Re: Removing
Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.
Is your machine connected VIA Usb and Network.If you are connected both ways then removing the usb cable will remove the second entry from the pop up.Hope this helps.
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Re: E print lacks full features
Sorry, tried two different times to remove all programs and reinstall. It always gets stuck when installing the printer. It finds the printer ok but then stops. I have an ethernet hub between the printer and the LAN. I will try a direct link but this has never been an issue before.
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Re: Removing
It is only connected through wifi (and has always been)
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Re: Driver Unavailable
It looks like you were interacting with
Since the HP App on your Smart Phone works, try downloading the HP Smart App for Windows 10 and that should work
Click this Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh
Keep me posted if that helps
Thank you 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.
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Cannot do a thing now with my hp3631
I was printing perfectly wireless with my printer until for no reason stopped printing, I try everything to uninstall & switching off printer & laptop, now I cannot uninstall the software & cannot get the wireless to work
Help me please !!!!!!!!
Help me please !!!!!!!!
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Re: E print lacks full features
Tried a direct link , no hub and still the same answer. e print doesn't allow for full functionality, that I can see. Someone --- if there is an answer I would really appreciate it.
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