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Thank you for reaching out to us on HP Support Forums! I see from your post that you are having issues installing the printer. Don't worry we'll work together to help you find a solution.
To provide you with an accurate solution, I'll need a few more details:
Have you recently made any changes on the printer before the issue started?
Do you get any error message? Have you tried to install the latest Windows update?
Are you trying to install the printer for the first time or when was the last time it worked?
How are you connecting the printer? USB/Wireless
Are you ale to make a copy from the printer?
In the meantime, let's try these steps here:
Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
To update the driver with Windows Update:
- Connect the computer to the internet.
- Click on Start.
- Select Settings.
- Select Update & security.
- Select Windows Updates.
- Select Check for updates.
- Windows Update will download and install the drivers automatically.
Next thing, I would suggest a clean install for fixing this issue. Here are the steps:
First, unplug the USB cable from the printer if present.
Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
Restart your computer.
Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.
Under print server properties, go to drivers - remove any entry there as well.
Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.
Now restart your computer again.
Open the Run window again, type “services.msc” and press ok to get services window.
Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
Repeat the same exercise on “Function Discovery Resource Publication” as well.
Now click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-envy-120-e-all-in-one-printer-series/5203208/model/5203209/swItemId/mp-109469-3 to download and install the printer software.
Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.
If the issue persists, I would suggest here is to Uninstall the printer drivers and then try installing the Windows built-in drivers for the printer.
Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.
Check http://hp.care/2nxKJv8 for additional instructions.
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,
