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Re: Deskjet 3630 - Will not connect through USB or Wirelessly

June 23, 2018, 2:34 pm
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Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out :)

 

As I understand, your printer does not connect through USB or Wireless,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

What is the operating system on PC?

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps? 

What is the exact error message while trying to connect to Wi-Fi? 

 

Let's try these steps to resolve the issue: 

 

For Wi-Fi issue: 

Perform Restore network defaults:

Restore network settings to default settings

● Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

 

Once completed, connect the printer to Wi-Fi: 

Wireless Printer Setup (Windows): http://bit.ly/2mWeiTJ

 

Wireless Printer Setup (Mac): http://bit.ly/2MS6HSr

 

Or you could try these steps:

Changing from a USB to a Wireless Connection: http://bit.ly/2mU7RAx

 

Once I have the operating system I will help you with USB connectivity troubleshooting,

Keep me posted,

Cheers :)

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Re: Lenovo Yoga or Lenovo Ideapad will not connect to HP Officejet 5500 All-In_One

June 23, 2018, 2:53 pm
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Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out :) 

 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

And Feel free to post your query for any other assistance as well, 

 

It's been a pleasure interacting with you and I hope you have a good day ahead. :)

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Re: errore nell installare software

June 23, 2018, 3:08 pm
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Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티


Thank you for your understanding.

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Re: after full reset the printer cannot resetup

June 23, 2018, 3:37 pm
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Thank you for responding,

It's great to have you back ;)

 

Try the steps given below:

 

Turn on the printer.

Wait until the printer is idle and silent before you continue.

Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

Remove the ink cartridges from the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE: HP recommends connecting the printer power cord directly to a wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Reinsert the ink cartridges, and then close the ink cartridge access door.

If you receive a prompt to print a calibration page, do so.

If you disconnected the USB cable, reconnect it to the rear of the printer.

Try to print.

 

Let me know how it goes. ;)

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Re: HP LJ Pro P1606dn firmware issue

June 23, 2018, 3:43 pm
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,

 

It looks like you were interacting with , but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

 

After reviewing your post thoroughly, I see that you need assistance with firmware update. Don't worry I'm going to help you with this.

 

I would suggest here is to update the printer firmware - You can also update the Firmware, you can directly update the printer firmware from the printer control panel or download the software from our HP support website, 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.  You might need a Windows PC to run the firmware. Once done, restart the printer.

 

For more details on how to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

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Re: HP Envy 5540 color printing

June 23, 2018, 5:31 pm
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,

 

It looks like you were interacting with , but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service.

 

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

 

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time ;) 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

 

Take care now and do have a fabulous week ahead. :)
Regards,

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Re: Envy 5055 driver for Win 7 32-bit

June 23, 2018, 5:46 pm
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screen dump.jpgHere is a screen dump with the error message that aborts the driver installation.

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LaserJet Pro MFP M225 does not complete initialization

June 23, 2018, 5:48 pm
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I tried the other solution previously mentioned, the solution did not help because the screen never comes past the initialization. I can not see the cancel button or copy button because it is a touchscreen keypad and not the keyboard type, is there a different solution to this matter? It stays on the initialization screen and the rotating  dial stops at 3/4 the way around. Ive tried updated the firmware, it doesnt even let my computer recognize it is plugged in. Is there a button inside to push that will reset to factory settings? I can push the help button and it will let me halfway guide through it but the main menu will never come up. I would also say that approximately every 30 minutes or maybe more, it cycles like it is about to start working all of a sudden. I have left it on for days at a time hoping it will fix itself but thats a no-go at this station. I have unplugged it and left it unplugged for weeks and still nothing. Ill be more than happy to answer any more questions you may need to help me, thank you.

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Re: Printer install stops at 42%

June 23, 2018, 6:32 pm
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Hi Krazy Toad,

Thanks for the new suggestions, but there is a problem.  The link you provided led me to the same version of the PSDR that I have and it is V 5.0.3.  This version has no option for "Fix Printing" that you suggested. I went through the steps until that and my screen showed the C5180 was installed and showed the IP.  I clicked on "Next" and it went to the troubleshooting page, saying it couldn't communicate to the printer.  As I said, there is no option to "Fix Printing" so I am stuck.  I can't  seem to find a way to download the earlier version, the 5.0.2 you suggested.  I tried all the troubleshooting options still no success.  I think I am going to try to set it up using a USB cable instead of the networking option.   I keep you informed, Thanks

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Connecting Deskjet 2540 to iMac and iPhones

June 23, 2018, 7:44 pm
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Hi!

 

I need help connecting my HP Deskjet 2540 printer to my iMac and iPhones. I got a new modem from my internet provider and someone on this forum was able to help me get the modem and printer connected through HP Easy Start, but the only device we can print from wirelessly is the iPad. We aren't able to print from our iMac and iPhones.

 

Thank you!

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Mac can no longer print to HP OfficeJet 8600 even when PCs can

June 23, 2018, 8:35 pm
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In reference to this long and, for me, futile thread, I've experienced the dreaded "used to be able to print to HP OfficeJet 8600 from my Mac and now suddenly I can't" issue as well. My printer is connected to the network because every PC in the house can print to it just fine. It's only my Mac that cannot print to it, or even see it on the network at this point.

 

Here's what I've done:

1. Tried over and over and over again to reinstall the HP Easy Start.

2. Deleted the printer from the Printers & Scanners dialog box and completely wiped the Mac of all traces of old HP software, then tried over and over again to reinstall the HP Easy Start. But now it doesn't see the printer at all.

3. Tried adding it via IPv4 IP address through the "+" icon in Printers & Scanners and then using the "IP" globe icon in the dialog, but because of the total wipe I did in #2, I no longer have the HP OfficeJet 8600 option to choose from in the list. And I can't get it back because the HP Easy Start dialog won't complete since it can't find the printer.

 

I'm in an Infinite Loop of Futility. Please help.

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Re: HP Color LaserJet CP4525, stuck booting 6/6 A/F problem

June 23, 2018, 10:20 pm
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No i still don't have any solution .. if you have a solution please help me.

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Re: Deskjet F4580 Driver Not Installing

June 23, 2018, 11:02 pm
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I got it working with the built in driver, but I had to extract the download file with 7zip and tell the add a printer thing I had a disk, then proceeded to point it in the direction of the folder I extracted the files to. That was the only way it worked.

 

of course now the scanner is dead, but I can just get a separate scanner for that...happy the print and copy functions are working. 2/3 is a good outcome. 

 

thanks for your help!

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Hi please help. i have a hp 3515 but he printerscreen is blank on the printer.

June 24, 2018, 12:44 am
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Hi please help. i have a hp 3515 but he printerscreen is blank on the printer.

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HP cartridges authentication program

June 24, 2018, 12:49 am
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Good morning,

the HP cartridges authentication program N. 1.1.2307.4146 no longer manages to authenticate the cartridges.
You ask how to install the program again

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Yet again another update that i did'nt ask for has rendered my printer useless. Help??

June 24, 2018, 2:31 am
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My printer now wont print. I havnt got the CD anymore , I dont know where the WPS passord is or indeed what it is. What I do know is I am sick and tired of HP updates making my life more difficult than it already is. I now dont know if its reinstalled, the status  says" ready" but it still will not print. Any help is much appreciated

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Re: I lost scan job of my printer HP Desket Ink Advantage 4625 e-All-in-One

June 24, 2018, 2:45 am
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Hi Barachiel,

After I completed all updates after the custom re-installation of my Windows 10 with an assistance of Microsoft Support Agent and then also I performed the root level installation as you mentioned, the all functions of my printer have been restored.

Thank you so much for your help.

Regards,

 

Ali

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Re: SAMSUNG C460FW No Driver Support from Sasmsung for MacOS High Sierra 10.13.2

June 24, 2018, 2:49 am
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The printer function works with this driver. Unfortunately, there is no driver for the scanner function of the SAMSUNG Xpress C460FW. Does anybody know when SAMSUNG will provide the scanner driver software for the operating system macOS High Sierra 10.13.2?

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Re: Yet again another update that i did'nt ask for has rendered my printer useless. Help??

June 24, 2018, 3:51 am
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Hi,

Thanks for using the HP Forums.

 

What printer model are you using?  Try to uninstall and reinstall the printer software, which can be downloaded from HP.


Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :
https://support.hp.com/sg-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Alternatively, this link will also help to download and install the FULL feature software.

https://123.hp.com/us/en/

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

Hope that helps!

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Re: Can't print from Windows 10 computer

June 24, 2018, 3:52 am
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Hi

Thanks for using the HP Forums.

Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC.

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)
https://support.hp.com/in-en/document/c02259020

Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• From the Start menu or the Start screen:
• Open Devices and Printers.
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.
•
Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!

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