There are two Realtek RTL8 listings, one for Gigabyte ethernet (I have a Gigabyte motherboard and video card) and the other for a wireless LAN netword adapter.  Neither has any attention marks next to it.

Thank you for your kind reply

After I done my full reset of the printer from the secret press " home - back - home - home "

The printer was at factory reset state

The screen is showing setup the printer - I pressed continue and it shows another screen "initializing setup.... " and freezes

if you can send me a link of flash file for the printer to reflash it

refer to the pictures please

I created a new account but still nothing. Extraction is getting to 99% and then the window disappears now.

Is there a driver file that does not need extracting (but it still doesn't work in 7zip when I decompress it and click setup by itself)? 

Maybe one that's specific to Win7 instead of being for Win7/XP/Vista all in one? Because every time I right click > troubleshoot compatibility, it constantly applies windows XP compatibility mode settings. I even tried downloading the drivers for WIn8 and troubleshooting compatibility, and it still uses windows XP service pack 2 compatibility settings. I never get an option to select win7: https://prnt.sc/jyh41b

At this point I'm wondering if it's maybe a problem with my computer itself that makes it not work with the driver file because so far nothing has worked to make the driver file actually open and start installing. 

This is strange. We can now print wirelessly on the Deskjet 2540 from the ipad, but not from the mac or our iphones. Could you please tell me how to fix this issue?

,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with HP Envy printer freezes. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

How is the printer connected? USB/Wireless

Have you tried to update the printer firmware?

Does the printer freezes while making a copy?

In the meantime, let's try these steps here: 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, I would suggest here is to update the printer firmware - You can also update the Firmware, you can directly update the printer firmware from the printer control panel or download the software from our HP support website, 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.  You might need a Windows PC to run the firmware. Once done, restart the printer.

For more details on how to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

Could you please respond to this post with the details as this will help me in further assisting you.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with HP Envy printer freezes. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

How is the printer connected? USB/Wireless

Have you tried to update the printer firmware?

Does the printer freezes while making a copy?

In the meantime, let's try these steps here: 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, I would suggest here is to update the printer firmware - You can also update the Firmware, you can directly update the printer firmware from the printer control panel or download the software from our HP support website, 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.  You might need a Windows PC to run the firmware. Once done, restart the printer.

For more details on how to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

Could you please respond to this post with the details as this will help me in further assisting you.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out :)

As I understand, your printer is giving an error message

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes made?

Are you able to make a photocopy? 

While you respond to that, let's try these steps to resolve the issue: 

Hard Reset: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Firmware Update: Follow steps from the link: http://bit.ly/2CLF9Zo

If the issue persists, let's perform reset:

I'm sending out a Private message with the reset instructions,

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: http://bit.ly/2D8O0Ev

Hi Barachiel,

Thank you for your response and support.

I tried all the steps you have mentioned but still the same problem is there.

Actually, in reply to your question when that problem started, I do not know exactly but I used the job of scanning normally may be about 6 weeks or so from now!! Also, I tried the print and scan doctor.

This is my story and I hope to find a solution.

Regards,

Zoal

I have an HP Officejet Pro 6970 wired directly to an up to date Windows 10 machine. I have it configured to download all faxes to my machine. About 2 weeks ago I started getting a popup message every once in a while telling me “No digital faxes available. Alert: Check your printer for alert conditions.”. I can’t find how to turn this popup off.

Any ideas on how I can stop this message? Thanks for any help.

,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues installing the printer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• How is the printer connected? (Wireless/USB)
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check if it helps.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

Cheers!

,

It is great to have you back and your patience is greatly appreciated.

I recommend you download and install the driver from the below link and check if it helps.

http://bit.ly/2MiG4oz

If you continue to face the issue, I recommend you install the Windows built-in driver and check whether that resolves the issue.

Follow the steps in the below artilce to install the Windows built-in driver.

http://bit.ly/2igKeU1

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

Cheers!

,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues installing the printer on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check if it resolves the issue.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

Cheers!

It looks like you were interacting with Riddle_Decipher. I'm KrazyToad & I'm at your service. 

I suggest you uninstall the Printer driver from Root Level once again and create a New User Account

1. To open User Accounts, click the Start button , click Control Panel, click User Accounts and Family Safety, and then click User Accounts.
2. Click Manage another account.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Click Create a new account.
4. Type the name you want to give the user account, click an account type, and then click Create Account.

Then log in your new Account and download the drivers

Are you able to make Photocopies?

Keep us posted how it goes

Thank you :)

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues related to HP Printer. Don't worry I'll do my best to help you with this.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score. You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you.

This definitely looks like an issue with the software/driver conflict. In this scenario, I would suggest here is to do a clean install of the printer software first and check.

If the issue persists, let's try to uninstall the printer drivers and then install it using Windows built-in drivers.

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Restart your computer.

Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.

Once in device manager, click on the view tab in the top & choose “Show hidden devices”.

Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".

Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.

Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.

Now restart your computer again.

Open the Run window again, type “services.msc” and press ok to get services window.

Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.

Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.

Repeat the same exercise on “Function Discovery Resource Publication” as well.

Now click on this link: https://ftp.hp.com/pub/softlib/software13/COL61230/mp-147816-1/OJ4650_Full_WebPack_1122.exe to download and install the printer software.

Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

If the issue persists, I would suggest here is to Uninstall the printer drivers and then try installing the Windows built-in drivers for the printer.

Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.

Check http://hp.care/2nxKJv8 for additional instructions.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Thank you for responding,

It's great to have you back ;)

Please follow the steps to perform the root level installation and that should work. :)

Keep me posted. ;)

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned on this link: http://bit.ly/2xy7i68

Please follow the steps in the given order, and by the end of it, I'm sure you should be able to work it out. Cheers. !!!

Please reply with the details for further assistance.

Eager to help! ;)

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are unable to connect your HP Photosmart B209A to your new WiFi Router

I'll try my best to help

Since you already have the Printer Software installed on your computer you can change the connection type of your printer with the HP software 

1. Search Windows for your printer model name, and then click the name of your printer in the list of results.

   The printer software opens.

2. Select Tools, Utilities, or Printer Setup & Software Selection, depending on your operating system.

3. Click Convert a USB connected printer to wireless or Connect a new printer.

4. Follow the on-screen instructions and remove the USB cable when prompted.

You can refer to this Link: https://support.hp.com/us-en/product/hp-photosmart-plus-all-in-one-printer-series-b209/3777155/model/3777156/document/c02282624

Keep me posted how it goes

Thank you :)

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

Thanks for keeping me posted

I suggest you download and run the HP Print And Scan Doctor from this Link:  ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

If the issue persists, please create a New User Account.

• Select the Start  button, then select Settings  > Accounts  > Family & other people > Add someone else to this PC. 

• Enter a user name, password, password hint, and then select Next.

• To make the new account an administrator account, select Start  > Settings  > Account  > Family & other people, and select Change account type. Under Account type, select Administrator > OK. Restart your machine and sign in with the new administrator account. 

After signing in with the New Account try installing the Software once again. Note: Make sure you uninstall the driver from Root level before reinstalling it

Let me know how it goes

Thank you :)

,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that are you unable to print from your computer after a recent Windows update.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?

Meanwhile, I recommend you follow the below steps and check if it helps.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

If you continue to face the issue, I recommend you update the printer firmware and check if it resolves the issue.

Follow the steps in the below article to update the printer firmware.

http://bit.ly/2tlekc4

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

Cheers!

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

In the meantime, please try the steps mentioned on this link: https://support.hp.com/us-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/model/5390308/document/c04839288

Let me know how that pans out. :)

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. ;)