I will send you a private message as I need some more information to check this issue.
Please check your private message icon in the upper right corner of your HP Forums profile.
Next, to your profile name, you should see a little blue envelope, please click on it.
Please reply back only to private message with the requested information.
I await a response at your earliest convenience and you have a great day!
I need the software or driver for Mac OS 10.6.8. I called customer service and he said try downloading the one for 10.8, which I did, and it didn't help. When I hit "print", it goes through as if it's going to print, but nothing comes out.
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I see that you are having issues while installing the LaserJet printer on your Windows 10 system. I would recommend a clean install of your printer as suggested below:
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,
Thanks for taking an interest in the HP Support Forums After reading your post I see that your printer is not responding. I will be a delight to assist you here.
Superb analysis and brilliant diagnosis of the issue before posting. 
Kudos to you on that score.
For better clarity and to assist you better I would require more information regarding this:
Meanwhile
Perform a power reset
Reply with the result of the above-mentioned steps, for further assistance.
Cheers.
Thanks for your help. Everything is working fine now.
thank you for your advise. The first message I got, when followng your rinstructions exactly, was that I didn't shut down the printer correctly.
Second message is "remove and reinstall indicated cartridge" - the black cartridge that I've been trying to install many times. I've even used a different new black cartridge.
As for the error appearing suddenly, I don't think so. I replaced the color cartridges right before, and all was good. The black cartridge seemed to still have ink, but wouldn't print, so I installed several new ones. Yes, they are new cartridges - from Staples in your brand boxes. Alignment? - checked many times - it clicks
When I go to system preferences, printers, check supply levels:
"black ink level unknown"
And now I've gone to -
the support document for - HP OfficeJet Pro 6900 Printers - Ink Cartridge Errors
and have gone through those steps, swabbing the print heads. Reset again. Nothing is working
Your next bit of advice?
Hi
Glad to hear that your issue is resolved and all is working well now.
Have a nice day!
Hi,
Thanks for using the HP Forums.
Can check if your scan shows the same streaks?
If it does, please clean the ADF:
HP AiO Printers : Resolving Vertical lines or bands on copied or scanned document
If after cleaning and the copy and scan still shows the issues, the scanner may be defective.
Thanks.
Hi,
Your printer is supported on 10.8 or later, no software exists for your operating system:
you may try the following workaround and check, it may work and may not... :
Now try printing using the added print queue and check if that may work.
Regards,
Shlomi
Hello all,
I have a new hp LaserJet Pro M402n and I'm trying to wirelessly connect it to a MacBook but it's not happening. I tried the HP Easy Start but that didn't work. I also downloaded the HP Firmware Updater but that didn't work either. I did try to find the IP address of the printer on the screen on the printer but when I got to "show IP address" and hit yes it just goes back to the previous menu. (This is likely my fault but I fiddled with it a while and couldn't figure it out.) I also tried what HP Expert said below also (downloaded the software and then went to Printers and Scanners) but I did not see the printer under the Use drop down. Any help would be appreciated.
I'm trying to print on 9x12 paper
Hi,
Those are do listed on the supported and provided via HP Easy Start which should be followed to install the printer:
What is your Mac OS version? the printer is supported on version 10.10 or later:
Shlomi
Hi,
Please try following below steps by order, if you have an HP Print and Scan Doctor icon shown on your desktop be sure to remove it first so the special version to resolve an Offline condition will run:
https://support.hp.com/si-en/document/c04249080
May you see any difference?
Thanks again Dragon Fur.
Well, just to recap, as my first attempt to resolve the problem, yesterday I downloaded and saved EN5540 Full Web Pack 1119.exe from the HP site. I then uninstalled all of the HP software on my PC using Revo Uninstaller and then allowed the Windows 10 updates to install and run. I then ran the 1119.exe program and successfully installed the software. I was then able to print OK but could not access the printer assistant. At that point I asked for further help, to which you responded.
This morning, I have again uninstalled all of the HP software on my PC using Revo Uninstaller and again run the 1119.exe program. Again, this installed the software successfully and I was able to print and to log in to my HP account. However, I still had no access to the Print Assistant.
I have rebooted the PC and the situation remains unchanged. As the printer prints OK, I do not think that changing to the Windows drivers will be useful.
Do you have any further suggestions please?
Regards
Phil
i encounter dificulties in istalling the HP Laser Jet Pro MFP M127fx installer please help me.
Good morning, after purchasing a new PC with Windows 10 installation and reinstalling the HP7612 printer driver, I can no longer use the A3 format, which does not compare the available modules. I've already looked on the forum, found answers and analog replies (in English), uninstalled and reinstalled the printer, downloaded again the HP OFFICEJET 7610 SERIES DRIVER driver, following the instructions. All without success. The A3 format (and no other larger A4 format) is listed. Is it possible to have decisive indications to be able to print on large format, so this printer was made? (and bought by those like me who bought it) I specify that on the old PC I printed A3 without problems.
Ciao, ho il tuo stesso problema... hai risolto? Grazie
Please help! I cannot even test my new printer as there are no downloads for Software & Drivers attached to this product to install on my macbook. I read in the reviews that this might happen, but was hoping this would have been rectified by now.
I am hoping that this is not a sign of things to come...
Please can someone point me in the right direction?
Thanks in advance
I reinstalled the operating system and now have a windows update failing to install about USB errors that might have something to do with the printer install issues I've been having. The error from windows update is: Hewlett-Packard - USB - 1/16/2017 12:00:00 AM - 44.0.3748.1716 - Error 0x80248007
Device Manager also lists two devices with errors under the heading Other Devices: Base system Devices with exclamation point icons.