Hi
I recently cancelled HP instand ink, and now my printer really won't work. The web sevices button is flashing amber, and the instant ink icon is flashing as well. Now the advice is to press the information button twice and it will sort it, but it has not worked at all. I've also tried printing from my phone, and again, that doesn't work, so it is definitely the printer that is refusing to work.
Please, any suggestions?
If you have canceled Instant Ink and your end of billing cycle has occured, you can no longer use HP Instant Ink Cartridges. You must go out and buy standard HP cartridges locally and replace them all in the printer.
Then you are to return HP cartridges back to them. All in the email you received like this... except the date is different.
Your request to cancel your HP Instant Ink service has been received. We are sorry to see you go.
Below are details regarding your cancellation:
| 1. | Your service will end on March 28, 2018. This is when your current billing cycle ends. Until then, your service will continue. |
| 2. | Important Reminder: Please understand the HP Instant Ink cartridges you received after enrolling will not work after March 28, 2018, whether you are already using them in your printer or not.Feel free to use these cartridges until then. After March 28, 2018, you will want to replace them with standard HP cartridges to continue printing. Any printing you do with HP Instant Ink cartridges through the last day of your billing cycle will be billed according to your plan, as outlined in the Terms of Service. |
| 3. | Please return your HP Instant Ink cartridges. At the end of your billing cycle, return all HP Instant Ink cartridges in the postage-paid recycling envelope that came with your cartridges. You can order additional postage–paid recycling envelopes for free by signing in here, and expanding the 'Support' section once signed in. |
| 4. | You're always welcome back. We appreciate your business. To reinstate your service at any time, visit hpinstantink.com or call HP Customer Support at 1-855-785-2777. |
Please note, if you have free or promo months remaining on your account, you will not be billed your final monthly charge (excluding any additional pages printed). You will lose any promotional months upon cancellation.
We appreciate your business and hope we can better serve you in the future.
Thanks Dragon Fur.
That seems to have worked. However, I now no longer have a desk top short cut from which I can manage the printer. The one I have takes me to the device set up screen, which I have completed about 6 times so far. without being able to get beyond the "sign in to my account" stage.
The properties of the short cut are the same as for my Windows 7 machine, which works correctly, i.e. Target "C:\Program Files\HP\HP ENVY 5540 series\Bin\HP ENVY 5540 series.exe" -Start UDCDevicePage. Start in: "C:\Program Files\HP\HP ENVY 5540 series\Bin\"
Your further advice will be appreciated.
Regards
Phil
Hi
I appriciate your efforts for writing back to us.
As you mentioned after trying out the steps you are getting an error 0X00000643 on your PC.
Uninstall the printer by using Network Explorer and install it back. To do this, follow these steps:
Open the Network and Sharing Center. To do this, type Network and Sharing Center in the Start Search box, and then click Network and Sharing Center in the Programs list.
In the Tasks pane, click View Computers and Devices.
Locate the printer, and then right-click the printer to uninstall it.
After the printer is uninstalled, connect the printer to the computer again. The Plug and Play service begins to install the printer.
Also, I suggest you create a new user account on your PC and install the printer software.
If the issue still persists try reinstalling the operating system on your PC and reinstall the software again.
Update the full feature printer software using this link: https://hp.care/2wwxEH7
If the solution provided worked for you, please mark accepted solution for this post.
Let me know if this helps!
Take Care! 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
when i try to print from my laptop Windows 10, i'm told the printer (HP Envy) is offline. I can print from my iphone using the same network
Please provide the following relevant information so someone can help including:
Full Printer Model Number –
Operating System of computer - done
Detailed Problem Description listing all network devices (routers, extenders, switches)-
Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? –
Is this a Dual Band Printer that supports both the 2.4G and 5G SSID bands? -
Make and model number of modem and router(s)? -
Error messages - on printer screen and/or computer, any blinking light patterns? –
Is the printer plugged directly into the wall outlet? Do not use any UPS, power strip or surge protector. Yes this WILL cause the printer to drop offline and print strangely.
Do you think the printer is going to sleep and can’t wake up? -
If wireless, when the problem occurs, what is the status of Blue Wireless light on the printer, on, off or blinking? –
Power off printer and router. Power on router and wait 3 mins, power on printer. Does it connect to the router now? Do you have a valid IP address?
My printer is new, download the HP software that told me in the instructions, and I downloaded, I turn on the printer, I connect the USB cable of the printer to the PC and, the HP program does not recognize the USB cable, and the USB cable it's new.
You need to follow the instructions. They say to NOT plug in the USB cable until told to do so by the installation software.
Unplug the USB cable. Start the installation again and only plug in the USB cable when told to do so.
wrote: Thanks Dragon Fur.
That seems to have worked. However, I now no longer have a desk top short cut from which I can manage the printer. The one I have takes me to the device set up screen, which I have completed about 6 times so far. without being able to get beyond the "sign in to my account" stage.
The properties of the short cut are the same as for my Windows 7 machine, which works correctly, i.e. Target "C:\Program Files\HP\HP ENVY 5540 series\Bin\HP ENVY 5540 series.exe" -Start UDCDevicePage. Start in: "C:\Program Files\HP\HP ENVY 5540 series\Bin\"
Assuming, based on your response, that you have "released" and run Windows Updates. If that is not the case, please relate what you tried and in what order, thanks.
If the printer software installation had worked, you would have a functional shortcut on the Desktop:
HP Printer Assistant Opens the 'Printer Setup & Software' Window
At the very least, complete step 1.
If you can get the printer software to install (correctly) and if you have never done so, consider updating the Firmware for the printer (after the printer software is installed).
Reference
Printer Homepage – “Things that are your printer”
Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more
HP ENVY 5546 All-in-One Printer
Thank you for participating in the HP Community Forum.
We are a community of HP enthusiasts dedicated to supporting HP technology.
Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others! I read your post and see that you want to turn on the network capabilities of HP Officejet 8600 printer. Don't worry as I have a few suggestions which should help you resolve this issue.
As you have already tried performing a factory reset on the printer and still having the issue. I would suggest the next step would be to perform an advanced reset on the printer.
I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
Please reply back on the public post as this Private message box is not monitored.
I hope this helps resolve this issue completely,
Regards,
Thank you so much.
If any other questions arise, please feel free to write back to me.
Cheers!
The printer has worked fine until it said cartridge problem. I bought new ink and installed it - now it will not print the body of an email - it copies from the glass but not when I use auto feeder.
Can't print on HP6800. Error message says "one or more cartridges are missing or damages." No estimated ink levels. Using Mac with High Sierra OS. All cartriges are good. Have tried unplugging and restarting printer several times to no avail. Reinstalled driver as well. HELP!!
Hii,
I got the same issue. I called HP Support no. 1-８８８-３４４-０２２２ and they helped
I also need these drivers. Why aren't they listed on the support site? I have a bunch of MacBook Air's with no Ethernet ports or dongles.
Thank you if you can help!
Steve
I changed the ink cartridges and cleaned the printer. I still get the streaks.
Hi SholmiL
Thanks VERY much for your help. I followed teh lengthy instructions at:
which had me deleting many files from my computer. But, it worked! I am happily printing again on both my printers...phew!
Many thanks
Sally
Good Day. Thank you for posting your query in the HP community. I read the post regarding issues with the printer not working or installing correctly. I will be delighted to assist you here.
Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that.
To assist you with accurate information I would require more information regarding this:
For now, try these steps:
If it copies correctly then uninstall and reinstall the printer software at the root level by following these instructions:
Then download the latest full feature driver from https://hp.care/2L2PLb5 and install it on the computer after selecting the correct operating system.
Connect the printer to your computer only when the setup prompts for the printer.
This should resolve the issue for you. There is an associated YouTube Video on how to install the built-in drivers.
This should take care of it.
Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care and have a blessed week ahead.
This printer was introduced around 2004 -- and is no longer supported.
You might be able to get basic print function for your printer using Windows Drivers.
HP Printers - Installing and Using the Windows Built-in Print Driver
In the "Install the printer driver" menu,
Left Column HP
Right column: HP Officejet 4200 series
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I recently had a client with this error. I had to uninstall, then do a complete power cycle on the printer. switch it off. unplug the power and usb. toggle the power with it disconnected. Plug the power back in and then reconnect the usb or network cable whichever way you are choosing to connect it.