This worked, some head scratching. During the uninstall a 'windows stopped working' appears but closing the message reveals restart message. Entries under device manager "print queue" (not printer queue). Under print server properties - drivers gives options of either driver or driver package when removing, also 'microsoft enhance print x64' and another won't remove although a number of entries were removed.
Many thanks for your assistance and hope it is of help to others.
Hello,
I see that you were interacting with
Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 
Visit us again if you have any concerns!
Thank you again and may you have a wonderful day and even better tomorrow
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
i used your instructions but still had the issue, i then used my recovery usb for windows which worked ok,
and i then installed my security and then my hp printer software and then checked in printer properties/ security
and the unknown account was omitted, so i think it was an account issue thanks for your help
Hi Riddle,
When I originally setup this printer, I used the "New and Great" 123.hp.com/setup.
I've installed a bunch of HP's with this new setup amd It is great.
Using it again, after deleting all HP reference anywhere on the PC, (Its a Lenovo), it installs but only the scanner.
Used the "Doctor" with no result.
Went into Device Manager and only the scan is present, no printer.
Used my work laptop, it identified mand installed the printer.
So its going to be a MS problem but only related to this one PC.
Other than doing a PC Reset, any other thoughts?
had to clean the cartridge head on my hp c3180 all in one printer and doing so move the cartridge tray, just want to know if cartridge tray has to be all the way forward or in middle position to install the new cartridges , can,t remember or not positive where tray was when i took the old ones out, would appreciate any help thank you
Hello,
Thanks for stopping by the HP Support Forums! I’m glad to help with the printer install issues!
I see that you are facing issues while installing the Deskjet on your Windows machine. Please try the steps listed below to try and fix the issue:
That should help. Let me know!
Cheers
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
Thank you for your reply.
Please perform a Microsoft Push Button Reset. This repairs your computer by reinstalling the operating system. This can be done either while preserving your personal data and customizations, or removing all your personal data.
Hope this works out. Let me know. Good luck!
I just purchased a HP 6750 Printer and processed the set up with no problem. Howver, wehen I went to down load the software to my computer using teh CDdrive and put in teh IP address that appear on the printer screen, the error message indicates that the computer is NOT able to retrieve that IP address. I checked several types and the computer cannot retrieve the IP address and name that is displayed on the window on the printer. What do I need to do to resolve this problem?
Hi,
Thanks for using the HP Forums.
Can you download and install the FULL feature printer software from HP for your operating system:
The following resource will help you :
https://support.hp.com/sg-en/drivers
Key in your printer model, Operating System and download & install the FULL feature software.
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
Hope that helps.
I am experiencing the same issue. The driver installation finishes, and it idenfies the scanner as the printer, and the printer as the scanner. obviously a scanner can't print, but reinstalling still installs printer profile to the scanner of the M130 FN. I have found multiple instances of this problem in the HP support forums and NONE OF THEM HAVE A RESOLUTION.
My installation is a USB connected printer on Windows 7 64bit.
It appears the driver itself is faulty and needs to be updated.
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are printer stops printing around 20%. I would like to help you resolve this issue.
However, I will need a few details to provide an accurate solution,
Meanwhile:
Print a Print Quality Diagnostic Report and check if it prints fine.
On the printer control panel, press the Down Arrow (
) to scroll to Tools, and then press OK.
Press the Down Arrow () to scroll to Print Quality Report, and then press OK. The printer prints the test page.
Figure : Example of a Print Quality Diagnostic report with no defects
Check the Print Quality Diagnostic Report for defects.
Check estimated ink levels.
On the printer control panel, press the Home button (
) to open the Home screen.
Figure : Estimated ink levels
Color ink level indicator
Black ink level indicator
Reply with the result of the above-mentioned steps, for further assistance.
Cheers.
sir actually im having hp deskjet2135 printer which is 9 months old and now we i print some document then after printing 2-3 pages it starts printing it again.
firstly i thought their is mistake i have done but it comes again and again.please help me..
it print 2-3 lines of the document and then through the paper out and start printing pdf from the beggining.
I just realized that this problem is exactly the same as @geoffwi “Windows 10 unable to update driver” of 10-31-2015 10:28 AM.
Should I try the same cure (it seems a little complicated and it didn’t work) or is there any newer/better way to handle this problem?
Hi,
Thanks for using the HP Forums.
This resource will show you how it's done (and position of the cartridge tray)
https://www.youtube.com/watch?v=vMxJ_7-3T8U
Hope that helps!
Hi
Try downloading and installing the HP FULL feature software first. It could solve the issue.
Else, please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU
Can always try out other solutions if these doesn't work.
Hope that helps.
Hi,
Thanks for using the HP Forums.
Would suggest to let the dirver install and select the ports for you (no need to guess!)
If necessary, please Uninstall and Reinstall the FULL feature software following these steps:
(could be simpler than guessing ports and trying to do break fix)
1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
The following resource will help you :
https://support.hp.com/sg-en/drivers
Key in your printer model, Operating System and download & install the FULL feature software.
3. Install the FULL feature “Saved” software
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
If you are not sure how to do this, the following resource will walk you through the steps:
How to Uninstall Download & Reinstall a Printer software
Hope that helps!
How do I get driver updates for Windows 10?
I am using HP Envy Laptop.
I was able to install HP Officejet Pro 8625 e-All-in-One Printer to this laptop. I see the printer Icon. I can print with this printer.
But, HP Support Assistant does not recognize it.
Within HP SA, i try to detected the printer, but no luck.
Thanks
Ben
i am trying to connect my printer thru wifi but its not getting connected any one can help !!!!!!!!
Hi,
I am trying to get my laserjet3030 to print from my laptop when i plug in the USB cable. I Downloaded the driver posted in the picture (used USB plug and play) and when asked to plug in to the printer after the installation, I did. However, nothing happened after that. Can someone give me a step- by-step of what I need to do inorder to print from my laptop to the printer using a usb connection? Thanks
