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Re: Deskjet 1510 scanning problem

December 6, 2017, 10:45 pm
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Hello agan.
I contacted Best2serve agan, they thught that Windows forgot to do a proper backup.
Thet just deleted the 1510 printer and installed a new printer agan. They dident have to reinstall the software again, so now the printer works ok again
//Bjorn
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Re: having problems with my e- printer

December 6, 2017, 10:49 pm
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I am having probles with my computer, i talked to an agent earlier. the problem was suppose to be fix, my case number is 5006947966. while she was on the phone the printer worked, now its back to doing the same thing.

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Re: having problems with my e- printer

December 6, 2017, 10:54 pm
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nuts-1211 wrote:

I have been having problems with my printer, I put in the IP address in the test and it was fine however when I tried to write anything, a blank paper came out.This has been going on for the past hour. please help??


I am having probles with my computer, i talked to an agent earlier. the problem was suppose to be fix, my case number is 5006947966. while she was on the phone the printer worked, now its back to doing the same thing.

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Re: HP Scan and Capture running on Windows 10 fails to find wireless HP 4500 G510n-z, but prints OK.

December 6, 2017, 11:38 pm
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I have same problem, which started after last major windows 10 update (may/not be conincidence).  reconfiguring Officejet4500 wireless config no help.  rebooting wireless router no help. rebooting computer no help.  re-installing the package as per HP EXPERT definitely no help.   as the original writer noted:   the printer can be found for printing, but NOT for scanning (at least not by the HP Scan and Capture windows app),  even when  IP addr is provided manually.   The problem is clearly the app. FIX IT!

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HP Update doesn't update due to a bad link.

December 6, 2017, 11:44 pm
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When running HP Update it'll want to update the 'HP Update Software Utility' 2.1MB, click Next, it'll start to download gets to a random download amount each time, 'We noticed you had a problem with an update.  Click here', this page comes up:

 

http://h30155.www3.hp.com/ediags/HpuFallback/SoftwareDownload.aspx?pids=11,&lc=en&cc=US&s={FF1972F2-DB4A-4693-A557-B0596A7361C5}

 

click Download, this link comes up:

 

http://whp-hou9.cold.extweb.hp.com/pub/softlib/software12/COL29914/HU-74441-9/hpusetup.exe

 

Not Found

 

The requested URL /pub/softlib/software12/COL29914/HU-74441-9/hpusetup.exe was not found on this server.

 

Could you fix the link?

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HP Officejet Pro 8600 e-All-in-One Printer - Stalls after printing 1 page

December 7, 2017, 12:34 am
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Hello,

 

I have a client who is struggling to print multiple pages using a HP officehet pro 8600. 

 

They have 3 PCs, 2 of which print to the printers without any issues.  However, the 3rd PC will print 1 document then stall on printing anymore docuemnts after this, holding the prints in a queue for sometimes upto a day  before printing out.

 

Notes

Printer is networked

PC is wired to the network

 

I have worked on various areas to resolve.

Create new user account - does not fix

uninstall and reinstall the drivers - does not fix

change the printer processor - does not fix.

 

Im currently at a loss as how we resolve this and as to why this works on 2 pcs but not a 3rd pc on the same network.

 

Advice, help and support is greatly appreciated.

 

regards

Andrew

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hp 7310 all-in-one printer lost communication with pc

December 7, 2017, 12:46 am
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when I hit print I got a message in printer window to remove and check right cartridge.

I did and found nothing but refilled cartridge and replaced. Same message so turned off and back on , same message

went to hp solutions center on pc got message that pc had no commuications with pc.

printer worked fine the last time I usedit but indicated from printedpage that was getting low on ink.

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Re: I am trying to add my printer to my laptop and it keeps saying driver is unavailable

December 7, 2017, 1:50 am
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Hi

 

No doubt you have tried several different programs, ranging from Notepad upto Word, with the same result?

 

 

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Re: Substitute Fonts in PDF Printings

December 7, 2017, 3:08 am
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Not sure if all Windows systems now include the Verdana font - my Windows 10 Pro 64-bit edition (version 1709) certainly does - but perhaps as part of Office (I don't know)?

 

Windows does provide some sort of font substitution mechanism, with entries defined in the registry; for example:

 

Capture.PNG

 

 

But I'm not sure what entries are usually included, nor how different applications interact with this (sorry). 

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Re: MacOS 10.13 Bonjour, Scanning, etc

December 7, 2017, 3:25 am
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Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

 

I understand that your HP LaserJet Pro CM1415fnw Color Multifunction Printer has stopped working post the update to macOS 10.13.1. I have read your post comprehensively and appreciate the steps you

 

You're able to search for the printer using it's IP address. The evidence points towards a driver issue. 

 

Meanwhile, I suggest you to download and run the HP Easy Start via this link. Though you have already tried running the HOP Easy Start, I still recommend you to download it from here and run it. It has helped on such similar cases.

 

If the issue persists, then you may reset the printing system in Mac OS. 

 

I sincerely hope this fixes the issue. Please feel free to keep me posted. All the best! Smiley Happy

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Re: Loss of functionalities duplex scan, changing preferences after HP Smart

December 7, 2017, 3:37 am
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Hi Jeet Singh,

 

Thank you for your answer. I knew all of this. The problem is not in the drivers, it is a matter of a new App that screws up things: in the new App that installs with the exe-file you sent, is no opportunity to choose duplex, and more functionalities have been gone, like (tab Advance: creating a spot where scan would be filed). It still works on my laptop, where I did not reinstall OJ8600 etc.exe .

 

The new App is the cause of the trouble, please improve that one, or offer the 'old' functionalities for this printer again.

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Color Laserjet Pro MFP M177fw Remote Desktop Printing issue

December 7, 2017, 4:22 am
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Hi All,

 

I have been having trouble with printing through RDP with my Colour Laserjet Pro MFP m177fw. It used to work, however now it doesnt seem to want to print over RDP. Normal printing from the pc its connected to is fine. Over RDP the job reaches the queue and says printing but never actually comes out of the printer.

 

I have tried everything:

 

Factory reset of printer.

Printer firmware upgrade.

Different drivers.

Deleting all drivers on both PC's and re adding them.

RDP session from another pc.

 

I'm at a complete loss now.

 

Any help would be appreciated.

 

Thanks in advance

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Re: Officejet Pro 8620 fails to install after latest Win10 updates

December 7, 2017, 4:30 am
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I have exactly the same problem as the OP.

 

I run the installation software and reach the point where the printer is detected on the network and the installation application then loops around forever, displaying the message 'Installing network printer ...'.

 

It eventually ends with the message 'The printer was unable to be installed over the network'.

 

I have performed all the instructions to remove the software and drivers, ran the Winsock Reset, rebooted to no avail.

 

This is causing me so much trouble and I am approaching the point of disposing of the printer and purchasing one which actually works.

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Re: OFFICEJET PRO 8600 PLUS - MISSING PRINTER ASSISTANT

December 7, 2017, 4:43 am
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In Windows 7, try installing the software from a clean boot.  It worked for me.

 

 

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Full function printer software not installed on windows 10 - error msg. upgrade to windows 7!

December 7, 2017, 4:46 am
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Hi’

 

I can’t install HP full function printer software on my HP Pavilion seral no. CZH01406D0 running Windows 10 Creators Fall Update as recommended by my HP Support Assistant.

 

I have a HP Deskjet 2050 All-in-One printer - J510a, serial no. CN0842H0F4

 

When I try to install the printer software version 28.0.1313.0 (DJ2050_J510_1313-1.exec),   it fails with an error message stating that the operating system doesn’t support the software and that I should upgrade to Windows 7.

 

HP Smart printer app says that the printer is not installed even though it works, but I supposed it is installed via a Windows basic printer driver.

 

The PC was originally running windows 7 but was upgraded to windows 10 two years ago. I have never upgraded any HP software.

 

The printer is working and installed itself when it was attached by a usb-port, but I suppose It is running a basic windows driver (HP Deskjet 2050 J510 series Class Driver). HP Smart says that the installation status is “Not installed”.

 

The printer software installs without problems and with the same printer on HP Notebook running the same windows version.

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Re: PhotoSmart B9180 Drivers

December 7, 2017, 4:47 am
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After Driving myself nuts, and ready to reinstall Windows, I realized I never looked at the Event Log and found this Event occurred everytime, I tried to install the HP 9180 Printer.

 

Faulting application name: PrintIsolationHost.exe, version: 10.0.15063.0, time stamp: 0xfd64f361
Faulting module name: HPBOID.DLL, version: 3.2.1.53, time stamp: 0x455ad7ac
Exception code: 0xc0000005

 

I renamed HPBOID.DLL and the printer was able to print. I'm not sure if this  File was for a differnet HP driver, but removing it seemed to have solved my problem. I will be looking into what this dll does, but for the time being, I'm able to print.  I would assume if this dll was causing a problem, there are probably other HP dll's lingering that I don't know about.

 

 

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how to set print limitation

December 7, 2017, 4:52 am
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Hi All,

 

In our organistation we are using HP LaserJet 700 M712  printer. Required your help to configure the limit in print job., I want to set the limitation on priniting job like the user can only able to print  a limited print  ( like 20 prints  ) ; can I able to set this on HP LaserJet 700 M712  printer.

 

kindly  help if any one have any solution.

 

thanks & regards,

Ulkesh gimonkar 

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Re: how to set print limitation

December 7, 2017, 5:02 am
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We have the printer server and we using the HP Jetadmin administratve tool also we configure the webadministrator for printers

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PRINTER PORTS

December 7, 2017, 5:02 am
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 Following recent MS updates, the printer port I have been using is WSD-c which has been removed following these updates.   Which printer port should I now select to be able to print, as I have been doing for 2 years.    Thank you.

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Re: MacOS 10.13 Bonjour, Scanning, etc

December 7, 2017, 5:12 am
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I downloaded the Easy Start from the link...didn't find the printer.

 

I reset the printers in the System Preferences per the instructions, still no printer.

 

I can setup with the Host Name or IP address to print but no scanning functions still.

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