Re: OfficeJet Pro 7740 - Device Not seen

September 2, 2017, 11:29 pm

≫ Next: Printer Not Picked Up By My Computer

≪ Previous: Re: keep getting driver unavailible for my HP 4520 series printer

Hi David -

Finally returned from travels and trying to set up the printer / scanner with all due patience:

(1) Operating system is (was) MAC 10.7.5 - just to note - it's a bit out of date

(2) I reset the printing system in MAC Systems Pref - and found the Printer, and added it. Unfortunately it adds only as a printer - not recognised as a scanner. So the Sys Pref screen I see when I use my Mac (version 10.12.6) is as follows Screen Shot 2017-09-02 at 11.35.46.png

Having reset and installed the Office Jet 7740, the screen I see on my wife's Mac is as follows:

Screen Shot 2017-09-02 at 11.38.52.png

As you can see - no scanner option.

I then went to the software and driver downloads page as suggested. I'd actually done this before but deleted all the previous downloads before starting again to ensure I had a clean start. The only driver available on this page for this machine is ReadIris Pro 14 for HP, so I downloaded that again and installed the software.

I launched ReadIris, and clicked on the Scan Icon - and recieved the error message "Unable to Open the Twain data Source"

I also tried HP Scan. This was already installed since the previous printer was an HP ENVY 120. I tried using this, employing the dropmdown menu to "Browse Scanners". Unfortunately it does not see the HP 7740.

I tried scanning from the 7740 to the computer via the control screen on the printer, but it cannot see the computer

I gave up on this trail of solutions and installed Mac OS Sierra (10.12.6)

I then went to Sys Pref, deleted all printers and reset the printing system. That worked. Here's the screen from the second Mac now:

Screen Shot 2017-09-02 at 13.10.18.png

I can now access scanning from Sys Pref and use HP Easy Scan, and Read Iris as well - all functional.

I think maybe HP should just alert folks that some printers / scanners wil not work unless you have the latest OS.

Thanks -

Peter

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Printer Not Picked Up By My Computer

September 3, 2017, 4:10 am

≫ Next: Envy 5532

≪ Previous: Re: OfficeJet Pro 7740 - Device Not seen

I have been trying for a while to connect my printer wirelessly to my mac, but have had no success.

Having looked through all the support sites I have attempted many solutions, but I have been going in circles...

1. Checking that my "wireless button" is on. As far as I know my printer does not have this button.

2. Changing my the channel of my wifi so that my printer can be found more easily (There are lots of different wifi routers in the same building as me)

3. Turning wifi and printer off and on again.

4. I read about pressing the wireless and information buttons at the same time to get the printer IP address, but I have nether of those buttons.

Please help me! I'm at my wits end!

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Envy 5532

September 3, 2017, 4:18 am

≫ Next: Failed Printhead on Officejet Pro 8620

≪ Previous: Printer Not Picked Up By My Computer

Got this product second hand from my son. Put new HP ink cartridges in but black one started off having black lines. Did all the trouble shooting. Now won't recognise black cartridge and says it's incompatible.

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Failed Printhead on Officejet Pro 8620

September 3, 2017, 4:30 am

≫ Next: Printer Problem

≪ Previous: Envy 5532

My Printhead has failed. I need to order a replacement urgently . How do I do this ?? I am covered by warranty. Thanks

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Printer Problem

September 3, 2017, 6:37 am

≫ Next: driver printer HP officejet pro 6830

≪ Previous: Failed Printhead on Officejet Pro 8620

Hi Hope someone can help me please.

I have an error code on my HP Photosmart C410 Premium Series printer

The error code is C2FE0166

Is this something I can rectify myself or do I have to et the experts to deal wth it?

Thank you

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driver printer HP officejet pro 6830

September 3, 2017, 7:01 am

≫ Next: Re: Wireless Printer not Syncing with iMac

≪ Previous: Printer Problem

After I installed windows 10 home edition, I can't install my officejet pro 6830

I install the original software/driver, but the driver isnt' working.

Is there anobody, who can help me to get the wright driver (compatible with windows home) , so i can make the installation complete?

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Re: Wireless Printer not Syncing with iMac

September 3, 2017, 7:34 am

≫ Next: Re: Printer unable to connect to complete connetion

≪ Previous: driver printer HP officejet pro 6830

Hello, – Greetings!

Welcome back to the HP Forums, I'd be happy to help you with your printer connectivity issue Smiley Happy

I understand that you are having issues while connecting the printer to the MAC. Let’s first assign a static IP to the printer. Here are the steps:

Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
Type the IP address on your web browser to obtain the printer EWS page on your computer.
Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
Restart the printer and then router once done.

Now, try the steps below to reset the print system and to add the printer to your MAC:

Click the Apple menu icon, and then click “System Preferences”.
Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
Right-click the blank space in the Printers list, and then click “Reset printing system”.
Click “Reset” in the confirmation window.
Enter an administrator username and password, and then click “OK”.
Wait until the printing system is reset and no devices show in the Printers list

Restart your computer and then go back to System preferences – Printers and scanners.
Click the “Add button” (+).
Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
Click “Print Using...”, and then select the name of your printer (By default “AirPrint” would be selected)

Please let me know if this resolves the issue, or if you require further assistance!

Good luck Smiley Happy

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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Re: Printer unable to connect to complete connetion

September 3, 2017, 7:57 am

≫ Next: Re: Missing TrayApp.Msi.

≪ Previous: Re: Wireless Printer not Syncing with iMac

Hello, – Greetings!

Welcome to the HP Forums, I'd be happy to help you with your printer issue Smiley Happy

I see that you are facing issues while trying to print to the Envy using your Windows XP machine.

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

If the issue persists, then try the steps below to reinstall the drivers:

Unplug the USB cable from the printer and computer if present.
Go to Control panel – Add or Remove Programs – Select all the HP Envy printer entries and uninstall them.
Restart your computer.
Now click onhttp://hp.care/2rpBprB to download and install the printer drivers.
Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck Smiley Happy

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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Re: Missing TrayApp.Msi.

September 3, 2017, 7:58 am

≫ Next: I lost my cd to install my printer to my laptop

≪ Previous: Re: Printer unable to connect to complete connetion

There was no TrayApp.msi folder or file in the Z7 directory

OR in the setup folder

I have already reinstalled my printer Officejet Pro 6830 using the driver from the HP web site

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I lost my cd to install my printer to my laptop

September 3, 2017, 8:19 am

≫ Next: Re: Missing TrayApp.Msi.

≪ Previous: Re: Missing TrayApp.Msi.

I bought a new laptop and need to install my printer to my laptop. I have misplaced my installation cd. Is there somewhere online I can install my printer to my laptop?

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Re: Missing TrayApp.Msi.

September 3, 2017, 8:22 am

≫ Next: Re: Keep getting Hp scan to email not working I know and dont care but am getting annoyed by notice

≪ Previous: I lost my cd to install my printer to my laptop

Could not find the cleanup file my ;uninstall shows that is waas installed but I can't find it ????

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Re: Keep getting Hp scan to email not working I know and dont care but am getting annoyed by notice

September 3, 2017, 8:24 am

≫ Next: Re: can't install printer

≪ Previous: Re: Missing TrayApp.Msi.

Hello, – Greetings!

Thanks for engaging in the HP Forums! I see by your post that you are having issues with the scan to email feature on your Officejet printer. I will certainly do my best to help you fix this issue Smiley Happy

First off, if you need to disable the scan to email feature, then I'd suggest you disable the web-services on the printer. This will also disable the instant ink & ePrint feature of the printer (If you have subscribed to these services). You can follow the steps listed here: http://hp.care/2q1GQeu

Also, if you would like to correct the issue and to setup the feature correctly, I would suggest you setup the email profile via printer EWS page as suggested below. Try the steps below:

Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
Type the IP address on your web browser to obtain the printer EWS page on your computer.
From the EWS, click the Scan tab.
Click Scan to Email Setup.
Click Outgoing Email Profile, click New, and then enter the email address you intend to use with this profile.
Enter a display name that will appear on the printer's control panel to identify this email profile.
Enter or confirm the correct SMTP server and SMTP port information.
If you typically have to enter a username and password to log into your email account, you will want to enter this information into the email authentication fields, and then click Next.
Enter a security PIN to restrict access to this email profile, if desired.
Set the size for email files and specify Auto CC, if desired.
Click Save or Save and test to complete the profile.

Check http://bit.ly/2jH6UMz page 14 for more details.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers Smiley Happy

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

↧

Re: can't install printer

September 3, 2017, 9:09 am

≫ Next: Remote Procedure Call Failed message when trying to install the driver for MFP772DN on Windows 10

≪ Previous: Re: Keep getting Hp scan to email not working I know and dont care but am getting annoyed by notice

Thank you Shlomil for the easy steps to install my printer. I do appreciate your time to respond and provide a accurate solution.

I followed your steps and was able to install the printer successfully. It only took me an hour to carefully went through the instruction. I should have come to the forum for help sooner.

thanks.

stan01

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Remote Procedure Call Failed message when trying to install the driver for MFP772DN on Windows 10

September 3, 2017, 9:24 am

≫ Next: Re: error code C2FE016E

≪ Previous: Re: can't install printer

We received a new HP pagewide Pro MFP 772 DN printer. It is set up with a network connection and fixed IP. When trying to install the print driver, downloaded from the HP site, and using the TCPIP option, the install fails with the following message.

Network Printer Wizard

Unable to install printer

The remote procedure call failed.

OK.

It seems that varying the install has no effect on the outcome. I suspect that it has something to do with the registry or legacy printer files.

Paul

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Re: error code C2FE016E

September 3, 2017, 9:28 am

≫ Next: Re: can print when using internet explorer but not when I use chrome

≪ Previous: Remote Procedure Call Failed message when trying to install the driver for MFP772DN on Windows 10

What does the error code actually mean? I've tried your steps with no success.

The last time I used my printer it was fine. It's been powered off for a couple of months and now I have flashing lights on startup with error code C2FE016E.

Thanks

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Re: can print when using internet explorer but not when I use chrome

September 3, 2017, 9:49 am

≫ Next: Re: Printer software

≪ Previous: Re: error code C2FE016E

Hi ,

Good Day. Thank you for posting your query in the HP community. I read the post regarding issues with printing from Chrome while IE works. I I will be delighted to assist you here. Smiley Happy

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. Smiley Happy

For better clarity and to assist you better I would require more information regarding this:

Did this happen after a Chrome update?
Did you try printing from multiple apps like Word, WordPad or Adobe reader?

For now please try these steps:

Please try to uninstall Chrome from Windows>control panel> programs and features.

Then download the latest version of Chrome and check if the issue gets fixed.

Otherwise please follow these steps:

Please uninstall the printer software by following these steps:

In Windows, search for and open Programs and Features.
Select your HP printer.
Select Uninstall.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
Select OK.
Remove all instances of the same.
Select Apply and OK on the Print Server Properties windows.
Close Devices and Printers.
Restart the PC again.

Then create a new user account as an administrator from this link: http://hp.care/2rZfJBC

Later login to the new user account.

Then download the latest full feature driver from http://hp.care/2vCcN4d and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. Smiley Happy

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution”as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. Smiley Happy

Cheers!

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Re: Printer software

September 3, 2017, 9:56 am

≫ Next: Re: hp p1102 detect problem

≪ Previous: Re: can print when using internet explorer but not when I use chrome

Thanks for trying to help but none of the suggested solutions worked. The drivers is still not installed.

There is a message that says the number of the fault is 536870141. Can that help you? Looking forward to hear from you again. I have now tried to install the printer both with and without the USB cable, nothing happens.

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Re: hp p1102 detect problem

September 3, 2017, 9:57 am

≫ Next: scan as pdf rather than image files on my hp2540

≪ Previous: Re: Printer software

Hi ,

Good Day. Thank you for posting your query in the HP community. I read the post regarding issues with the printer not getting detected on the computer. I will be delighted to assist you here. Smiley Happy

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. Smiley Happy

For better clarity and to assist you better I would require more information regarding this:

Is this the same printer model?
Please provide the operating system of the computer correctly? Is it Windows or Mac.?
If it is Windows please let me know if it is Windows 7, 8, 8.1 or 10 to assist you with accurate information.
Please furnish all these details to assist you better.

For now please try to install the Windows built-in drivers by following the steps from this link: http://hp.care/2o3acvH and check if it gets resolved.