Hi,
Thanks for using the HP Forums.
What solutions have you tried?
Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...
Thereafter, reinstall the FULL feature sofwtare:
The following resource will help you :
http://123.hp.com/us/en/
Key in your printer model, Operating System and download & install the FULL feature software.
Hope that helps!