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Re: I am trying to get my new Apple IMAC to recognize the drivers downloaded to it from HP

April 16, 2017, 1:49 pm
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Hi @venturemax,

 

. Good day.Smiley Happy A very warm welcome to you. I came across the post regarding the printer not being recognized by your IMAC. It will be a delight to assist you with this.

 

Superb description, and splendid diagnosis of the issue before posting. Kudos to you on that score. Smiley Happy Thanks for doing business with HP.I take it as a privilege to share this platform with you. Smiley Happy

  • How is the printer connected?
  • Is it on a wireless, Ethernet or USB connection?

For a start please perform these steps.

  • Please reset the mac printing system from here
  • Then add the printer and that should do the trick for you.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you.  Smiley Happy

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Smiley Happy

Take care now and have a splendid week ahead. Smiley Happy

 

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Re: Officejet 6310 AIO printer driver download from HP support site - NOT FUNCTIONAL

April 16, 2017, 1:53 pm
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Hello,

 

Follow the steps listed below to reset the Firefox.

 

  1. Click the menu buttonNew Fx Menuand then click helpHelp-29.
  2. From the Help menu choose Troubleshooting Information.

    If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting information page.

  3. Click the Reset Firefox… button in the upper-right corner of the Troubleshooting Information page.
  4. To continue, click Reset Firefox in the confirmation window that opens.
  5. Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.

 

Let me know if that helps!

Have a great day Smiley Happy

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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Re: Difficulty setting up Printer

April 16, 2017, 2:04 pm
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Thank you for your advice and I went through all the steps but it's still not working...

 

My best guess is that the printer was connected to the computer wirelessly at my son's house...

 

Now at my house I can't make a wireless conection.

 

I turn the wireless on and off.. I have restored it to factory defaults... and even tried a wi-fi protective set up but for some reason the printer is Not connecting to the wifi in my house... Is there anything else I can do or something I might be doing wrong?

 

I can't understand why it would make a connection at my son's house so easily but here it won't at all?

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Re: Difficulty setting up Printer

April 16, 2017, 2:26 pm
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Thanks for the super quick reply.

Superb job on trying the different steps to isolate the issue.

 

I request you to contact HP Phone support for further assistance on this.

 

Cheers.

 

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Re: HP office jet pro 6968 printing custom size envelopes

April 16, 2017, 2:45 pm
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This is a great location to get assistance! I read your post and see that you want to print custom size envelopes on HP Officejet 6968 printer. I would like to help you resolve this issue. 

  • Load the custom-size paper into the paper input tray.
  • Open the item you want to print.
  • Click File, and then select Print.
  • In Paper Size, select Manage Custom Sizes.
  • In the Custom Paper Sizes window, click the plus sign   to create a new paper size, double-click the default untitled name, and then type a new name for the custom paper size.
  • In the Paper Size section, type the dimensions of the custom paper in the Width and Height text boxes, and then set the margins.
  • Click OK.
  • In the print preview window, select the new custom paper size.

Click here and refer the document to perform the above troubleshooting steps.

 

You can also refer this document to print envelopes. Click here

 

Let me know how it goes.

 

Cheers.

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program, Shop for HP Supplies dated Sept. 2013 w/ 492 MB

April 16, 2017, 4:28 pm
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Is it necessary to use the program, Shop for HP Supplies  with 492 MB, to operate the HP Instant Ink plan with my printer HP Officejet 4630.  I would like to remove the program to speed up my system.

 

Help.  Thank you.

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Re: HP Deskjet All-in-One F2210 extremely slow printing

April 16, 2017, 5:47 pm
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I can scan from the HP Soltion Center or from the scan button on the printer.

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Re: hp deskjet 2549 wont print any document

April 16, 2017, 6:03 pm
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Hi,

 

Thanks for your feedback.  Can you try to check if there are any updates to the Win 10 OS?

 

Once updated, try printing again.

 

If it still doesn't work, uninstall and reinstall the FULL feature software.

 

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

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Zeen for C510 printer , battery exploded

April 16, 2017, 6:32 pm
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how do i find a customer service phone number? My Zeen tablet battery exploded while benin charged on the c510 printer.

Help Me please

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Re: Zeen for C510 printer , battery exploded

April 16, 2017, 6:45 pm
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Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

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Unable to print or scan from my computer to HP Officejet j5780 All-in-One printer

April 16, 2017, 7:06 pm
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I am unable to print and scan. 

 

Print jobs get stuck in the spooler.  I went to services and stopped the spooler, shutdown and unplugged the printer and computer, came back a couple of hours later and plugged both back in and restarted them.  No Change.

 

When using the HP Solution Center I press scan and nothing happens.   In the scan properties menu it reads that there are no events for when the scan button is pushed and it does not give me the option to change this. 

 

I ran the HP Print and Scan Doctor.  It read that the printer is fine and a test page printed.  Regarding scan it read that everything is fine except for the HP Solution Center test.  It reads that the full software is needed to provide a solution. 

 

I have downloaded the full software solution and installed it.  The computer shows that all parts of the software is installed.  For good measure I uninstalled the software and reinstalled it.  I still have the same issues and the HP Print and Scan Doctor still says that it needs the full software or update.

 

On the printer's front panel under "error messages" it reads that computer is not connected.  My computer, however, shows that it is connected.  The computer can find the device to run diagnostics and is able to run the scanner to test it.  The HP Solution Center shows the printer is connected.

 

Any other ideas on how I may be able to print and scan again?

 

 

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Re: 8710 Printer doesn't recognize Sitka fonts

April 16, 2017, 7:10 pm
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Hi 

 

Here's what we found:

 

How can I add fonts to OpenOffice?

 

OpenOffice.org uses the fonts that are installed in your system. Add new fonts using the Font management tools for your Operating System (for example in Microsoft Windows, you add new fonts via Control Panel > Fonts). You may need to restart OpenOffice.org (including the Quickstarter), to see the new fonts in the Font Name list box.

 

via this link:

 

http://h30434.www3.hp.com/t5/forums/replypage/board-id/Software/message-id/108808

 

So you will need to add fonts to the Operating system following the steps from the original post and it will appear on the OpenOffice,

 

If you need to download the Sitka fonts, this resource from Microsoft would be useful:

 

https://www.microsoft.com/en-us/download/details.aspx?id=50721

 

Hope that helps!

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Re: Hp Solution Center Software

April 16, 2017, 7:13 pm
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Thanks for all your efforts.  However, the HP Scan and Capture program doesn't seem to be compatible with the PhotoSmart either.  I have it for the new printer (OfficeJet Pro).  I downloaded  it for PhotoSmart and haven't been successful with it.  But, I will try it again.  I'm very disappointed that HP doesn't support the Solution Center.  It worked much better than Scan and Capture.  Thanks again.

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Re: 8600 Printer not recognized

April 16, 2017, 7:24 pm
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R1525 were you able to resolve this issue?  I'm experiencing the same and have tried all the recommendations greenturtle provided to you without avail.

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Re: 8710 Printer doesn't recognize Sitka fonts

April 16, 2017, 8:01 pm
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Hi greenturtle,

 

Thanks for a quick response, but if I understand you correctly, that doesn't solve my issue. The Sitka fonts already are in my OS, under Control Panel / Fonts. The Sitka fonts are pre-packaged in Open Office. If I highlight in an Open Office text document on e.g. one line on a single page, and change its font to any one of the Sitka fonts, the characters in the line will appear on my SCREEN correctly in the Sitka font I've selected. But when I try to PRINT that same single page that contains a line in Sitka font, it won't print out on my HP OfficeJet Pro 8710: the page won't print at all. I will add that the Sitka fonts are the ONLY fonts I've been working with that prevent printing out, and I've worked with all 150+ fonts that come pre-packaged with Open Office. I need each of the fonts I'm working with to print out.

 

Like I've suggested, this appears to be an issue of the HP driver not recognizing Sitka fonts. That is why I am wondering if there is a work around solution?

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Trouble trying to add a Canon wireless printer to my HP 15-f387wm

April 16, 2017, 10:47 pm
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Tried numerous times to add my Canon printer to my HP 15 notebook but the notebook never connects. Does not even show up in the available printers screen. Followed the directions as best as I could. My issue or is there a problem with Win 10 with non-HP printers?  Thank you..

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Printer shows up as Fax not printer

April 17, 2017, 1:51 pm
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 I have and HP all in one( Windows 10 operating system) hooked to a Epson 545 workforce printer. My other computer on the  home network is an HP desktop ( with windows 7 operating system) hook to an HP Photosmart 7520 series printer. The problem is the HP Photosmart 7520 Has set itself as a Fax-HP Photosmart 7520 series printer on the All in one computer. It will not print from the all in one as a fax How do I set the printer as just a printer, not a fax machine.

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Scanner and PRinter issues on HP inkjet 6700

April 17, 2017, 2:27 pm
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Having difficulties in last week - after many years of good success with the HP 6700 suddenly it stopped working

 

Checked - software updates

Checked- USB and ethernet cables

Checked - Firewall

Checked Internet and IP config

Checked with and without cables attached

 

Nothing working still can not get my Toshiba Satellite to communicate with the Printer having painstakingly gone through hours and hours of the HP online help sites

 

Please can someone help

 

Thanks Zoovet

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Re: Excessive paper feed

April 17, 2017, 2:49 pm
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Hi ,

 

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you. I see from the post that you are having an issue with your HP Photosmart printer printing excess of paper after a print job or when it's idle. Don't worry as I have a few steps to help you get through this concern,

 

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Next thing, I would suggest here is to open the tray and check for any obstructions inside the printer. If nothing appears, close the tray and make sure it's properly inserted.

 

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, click here: http://ftp.hp.com/pub/softlib/software13/printers/ps6520/PS6520_R1606A.exe

 

Once the Firmware programming Update has completed, please test printing again to verify if the paper feed issue has been resolved.

 

I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

 

Keep me posted on how it goes for further assistance.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

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How to view my print history ?

April 17, 2017, 3:45 pm
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Hi good day,

                         I will like to fine out how to view my printed history, i have printed a document in the past about 1 month ago and have to saved it. Now i cant fine the document in the website, can you help or advise me into what i shout do to fine back my document in the printed histroy if i can ?

                                                                

                                                                                                     Thank you,Richie 

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