Hi
Please review my previous post. It has all the required steps.
Take care and have a gorgeous weekend. 
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Re: HP Office Jet Pro 8710 Only Prints Every Other Page
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Re: entered wrong router password when installing new driver for photosmart6525
just registered with hp for an envy4522 but wrote incorrect password how can i change it to receive emails?
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Re: entered wrong router password when installing new driver for photosmart6525
I never gave it the correct password inthe first instance, by accident, and now it wants a pssword i have never created
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Re: HP Deskjet All-in-One F2210 extremely slow printing
Thanks for the reply and glad that the issue is resolved by installing the printer driver using Windows update. Click here.
Windows update would not include printer assistant which would help you to scan documents from the printer or monitor ink levels or manage your printer.
In the absence of full feature software for your printer, if you would like to scan documents or photos, you can download and install the HP scan and capture app from the Windows store. Click here to know more.
Please do post your technical queries on our Forums for assistance.
Let me know if this helped.
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Re: getting usb software/hardware error while trying to upload driver software
Jeet,
this did not work...re-setting the printer did not work at all. i have multiple usb cords. ive used the printer before and worked perfctly fine. I received a new HP computer from work and now im having issues with the usb hardware/software support issues. My companies IT dept referred my to the HP site for help.
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print PDF file
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Re: getting usb software/hardware error while trying to upload driver software
here is the error code that appears upon start up of upload. Printer also has BT capabilities and when prompted to connect via BT for driver install, same issue appears at same time of driver installation...
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Re: print PDF file
Sure you can.
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Re: Hp Solution Center Software
This was unsuccessful, as well. Perhaps I am not doing everything correctly. This time, it created an installation error log and saved it to my desktop. Thanks for trying.
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Re: Is the HP 2130 printer compatible with OS X El Capitan 10.11.6?
Hi
Glad to hear that your issue is resolved and all is working well now.
Have a nice day!
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I am trying to get my new Apple IMAC to recognize the drivers downloaded to it from HP
I cannot get my printer to recognize the drivers downloaded to my new IMAC. Suggestions?
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Installing printer cartridge on new printer remove and install the indicated ink cartridge, making
Installing print cartridges in new printer with cartridges that came in box. HP ENVY 7645
Getting error
remove and install the indicated ink cartridge, making sure it is correctly instslled, then touch ok. Have removed and installed both multiple times. The cartridges are snapped in place. The tape was removed from the cartridges.
Power off and on. HELP!
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I cannot access Print and Scan Doctor because it thinks I have Windows XP
I have Windows 7 but when I try to access the Print and Scan Doctor I get the message "Print and Scan Doctor does not support Windows XP." I do NOT have Windows XP, I have NEVER had Windows XP. How can I access the Print and Scan Doctor without getting that message?
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Re: HP Deskjet All-in-One F2210 extremely slow printing
Either you are confused or you confused me with your reply.
It was not Windows Update that you access from the Control Panel. It was in the Printer Properties under Advanced, New
Driver where I had to click that because the Deskjet F2200 Series was not listed as a choice I could pick. When the list updated, the F2200 Series was listed.
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Cannot get laptop to install drivers for my prin ter
Have down loaded HP software to help solve problem. Software did not help Had a message from MS about some things I need to fix on the laptop. Sorry, I did not write them down as I did not understand what it was asking
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Re: Cannot get laptop to install drivers for my prin ter
Hi,
Thanks for using the HP Forums.
Can you ensure that your Win 10 Operating System has the latest updates?
After that, try to Uninstall and reinstall the software again.
The following resource will help you :
http://123.hp.com/us/en/
Key in your printer model, Operating System and download & install the FULL feature software.
Hope that helps!
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Re: Creator Update, Printer Not Recognized
Hello,
Thanks for your continued participation with the HP community! I'd be glad to help
I see that you are having issues with the printer driver including the solution center after the recent Windows update. Solution center is an older software and hence may not be compatible with the new Windows 10 environment.
The issue might have been caused by recent updates on your computer. I would suggest you a workaround by changing the compatibility on the drivers. Follow the steps below (Check the fig below for ref):
- Unplug the USB cable from the printer and computer if present.
- Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them. (Including the HP solution center)
- Restart your computer.
- Go to http://hp.care/2oBgzEg and download and save the full feature driver file (Do not run the file, just download and save it to your desktop or download folder)
- Now go to the download location, right-click on the driver file and select “Properties”.
- Under “Compatibility” tab, check the box which says “Run this program in compatibility mode for” and select “Windows 8” (In fig, I have selected Windows 7, but make sure you select Windows 8).
- Also, select the box “Run this program as an administrator”.
- Apply and save the settings.
- Now double-click and run the program.
NB: If the solution center is still not working, I would suggest you use HP Scan and Capture application to scan using your Windows 10 system. HP Scan and Capture is a simple application that captures photos or documents from an HP scanning device or your computer's built-in camera. These images can be previewed, edited, saved, and shared to other applications as well.
Go to http://hp.care/2bUVkrw to download and install the Windows Scan and Capture app.
That should get the solution center working. Let me know!
Cheers
Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
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Re: getting usb software/hardware error while trying to upload driver software
Hi
Thanks for the update,
I appreciate your time and efforts,
As I understand you have followed the steps suggested and still having the issue, don't worry as I have a few other suggestions which should help to resolve your concern.
Let's try another to connect another device and check if it's getting paired on this PC.
For more details, please follow this link.
For USB thing, I would suggest you follow Step 6 & Step 9 from the following document - HP Printers - 'Device Setup Failed' or 'Unknown Device' Message Displays During USB Installation (Windows)
Here's a wonderful document which should help you - Troubleshooting USB Connections (Windows 7)
Keep me posted for further assistance.
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,
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Excessive paper feed
Printer feeds three pieces of paper either after a print job, at random while idle or when printer powers up.. On the third piece a paper jam error occurs. I have reinstalled the printer drives, reset the printer to factory settings, turned off the printer and unplugged it. Sometimes the paper feed will continue until the paper tray is empty.
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Re: Officejet 6310 AIO printer driver download from HP support site - NOT FUNCTIONAL
Dvortex wrote:Hello, @question2017
Since I was able to download the software without any issues, it might be possible that the issue could be with the browser. Try resetting the browser to try and check. Here are the steps:
To reset the Internet explorer:
- Press the “Windows key” + “R” to get the “Run” window.
- Type “inetcpl.cpl” and press ok to get the internet explorer properties.
- Go to “Advanced” tab and select “Reset” option to completely reset the internet explorer.
- Now open the internet explorer and try playing games.
To reset Chrome:
- At the top right, click More (Three horizontal dots) and then Settings.
- At the bottom, click Show advanced settings.
- Under the section "Reset settings,” click Reset settings.
- In the box that appears, click Reset.
Once done, try downloading the drivers and install again. Click on http://ftp.hp.com/pub/softlib/software11/COL30951/mp-76831-1/AIO_CDB_Net_Full_Win_WW_130_141.exe to download and install the printer drivers.
If the issue persists, try downloading some other software and check if that's working.
I Hope that helps! Let me know!
Cheers
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
Dvortex:
I only use Firefox as my browser.
It is version 50.1.0 wihich is the lastest version.
I can download other files from other sites with no problems, whatsoever.
Thank you for the feedback, on this issue - I appreciate it.
Do you have any instructions for resetting Firefox browser ??
Thank you in advance !
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