I suggest you to either go with the HP Scan and Capture or scan using the HP Scan software (full featured drivers for Win10 from this link for HP Scan software.)
I tried my best to make it work. I wish it had worked. I appreciate your time and patience.
All the best! 
Hi
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I see from the post that you are having issues with scanning stopped working on your HP OfficeJet printer. Don't worry as I have a few steps to help you get through this concern,
To provide you with an accurate solution, I'll need a few more details:
Does that Scanner bulb light up?
Does the scanner bar move when you open the lid & press the copy button?
Have you checked if the unit can make a standalone copy? If ‘YES’ then it means the scan hardware of the All-in-One works fine.
From your post, I understand that your operating system is MAC Sierra which is 10.12. I checked the HP driver page and the 10.12 drivers are not yet available.
Let’s first try to “Enable the scan to computer” option. Go to “Applications”, click the “Hewlett-Packard” or “HP” folder, then double-click “HP Utility”. Under “Scan Settings”, click “Scan to Computer”, then make sure the “Enable Scan to Computer” check box is selected. Now try to scan and check.
If the above step does not fix the issue, then try to reinstall the printer using the built-in print and scan drivers. Please follow the below-mentioned steps and check:
Also, please go through some additional steps mentioned here: http://hp.care/2c8d3fR
HP Printers - Scan from Printer Fails or Cannot Enable Scanner (macOS Sierra)
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
my Hp Officejet 4665 starting taking 7 1/2 minutes to print one page. Ive tried uninstalling and reinstalling , also rebooting and nothing has helped any suggestions
Dvortex wrote:Hello, @question2017– Hope you are well
Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!
I see that you are having trouble installing Officejet 6310 printer drivers. I tried downloading the same file on my PC and it was successfully downloaded and was able to start the installation without any issues. Try the steps below:
- Unplug the USB cable from the printer and computer if present.
- Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
- Restart your computer.
- Now click on http://ftp.hp.com/pub/softlib/software11/COL30951/mp-76831-1/AIO_CDB_Net_Full_Win_WW_130_141.exe to download and install the printer drivers.
- Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
Please let me know if this resolves the issue, or if you require further assistance!
Good luck
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
Dvortex,
Thank you for the reply to this problem I am experiencing.
I followed your above recommendation but continued to experience the same problem.
I am open to any other steps to resolve this issue !
Thank you in advance !
Thank you for trying. I have used the program for about 5 years, the past 1.5 years with Windows 10. It's a very good program. Just sad they can't make it work. It's the same with Gallery. It was a very good, user-friendly application and it is no longer supported either. The alternatives are not satisfactory. I will try the scan and capture you suggested. Again, thanks for your efforts.
I set up my 8620 about a year ago. It's been working perfectly (still working perfectly). I'm set up on one (of 3) of my networks. Somewhere along the line the desktop software got scrambled and is useless. I've tried reinstalling the printer on the same network but set up can't find the network. Now remember, the printer is working fine right now. So not finding network durring setup worries me. I've printed out the network settings and everything is correct. I'm at a loss here as all I want to do is re-setup the original software and I can't without installing the printer. Do I need to uninstall everything and start from scratch? Any advise, comments or flames welcome.
Thanks
Hi
Glad to hear that your issue is resolved and all is working well now.
Have a nice day!
Hi,
Thanks for using the HP Forums. Can you try the following:
Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU
If that doesn't work, please Uninstall and Reinstall the FULL feature software following these steps:
1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
The following resource will help you :
http://123.hp.com/us/en/
Key in your printer model, Operating System and download & install the FULL feature software.
3. Install the FULL feature “Saved” software
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
If you are not sure how to do this, the following resource will walk you through the steps:
How to Uninstall Download & Reinstall a Printer software
Hope that helps!
Hi,
Thanks for using the HP Forums.
Please Uninstall and Reinstall the FULL feature software following these steps:
1. Uninstall the software in your computer
Can you try this Uninstaller from Microsoft and then reinstall the FULL feature software again?
https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...
2. Download and save the FULL feature software (do not install it online)
The following resource will help you :
http://123.hp.com/us/en/
Key in your printer model, Operating System and download & install the FULL feature software.
3. Install the FULL feature “Saved” software
Hope that helps!
Hi,
Thanks for using the HP Forums.
Can you check the print settings of the software, are they on Photo Paper and Best print quality?
Also, are you connected wirelessly or USB?
These are some of te factors that may cause slow printing.
Hope that helps!
Hi,
Thanks for using the HP Forums.
Can you try using a TCP/IP port?
Create a TCP IP port
1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.
This video resource will show you how to do it:
Create & Use TCP IP port
Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)
Let us know if that works
Printer Homepage
Drivers, Software and Videos, How-to, Troubleshooting, Manuals, Product Information, and more:
HP LaserJet Pro P1102w Printer
Printer Software
The Full Solution Software is still available for your printer:
hp_LJP1100_P1560_P1600_Full_Solution-v20120831-50157036_SMO.exe
(143.3 MB)
From the How-To Section:
Reference (User Guide)
HP LaserJet Professional P1100/P1560/ P1600 Series Printer Software Technical Reference
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Click Post that answers your question "Accept as Solution" to help others find it.
"Does that Scanner bulb light up?
Does the scanner bar move when you open the lid & press the copy button?
Are you able to make a copy from the printer?"...:
yes to all 3 !
try yr link solution but same error..
and in the hp solution centre i stop here:
"Click Settings, click Scan Settings, then select Scan to...Setup."..:
cause i do not have the opt:scan to....set up....
how to solve..?'
thxs in adv
cheers!
second image from scan doctor..:
how to solve??
pls note that the very strange thing is that i'm really able to scan using the button on the hp c4270 printer,
also of course that using the solution centre..,
so why that error in scan doctor..??
pls help me!!
cheers!
As the subject states my printer (HP office jet pro 8710) will only print every other page no matter every check of the settings (to ensure all pages are selected among others) - can anyone help me resolve this?
I bought a cheap second hand printer deskjet 3070A - had no disc with it but found a driver on HP site but it's not downloading completely it keeps stopping before download finishes I've done this about 10 times now with the same result, not always stopping in same spot. any clues what I can do please? thank you
My HP Photosmart 2575 is showing an ink cartridge error and asks me to check the color ink cartridge, i have done this and even replaced it with a new cartridge but it still shows `ink cartridge error`... any suggestions?
Hello,
I am trying to print on envelopes that are a specific size. The size is not listed on the printer screen for options. I have customized the dimensions on the printer set-up on my computer but the printer itself wants the exact dimensions. The dimensions of this envelope are 6.5x6.5 how do I input my own custom size envelope to print on?
Thanks!
Jen
Hi
Thanks for reaching out. Good day. I understand that you require assistance with printing issues. I will be a delight to assist you with this.
Superb description and great diagnosis of the issue before posting. Kudos to you on that score. You are a valued HP customer and I take it as a privilege to share this platform with you.
For a start, please make a few copies of the document that you are trying to print directly from the printer to eliminate hardware failure. if it copies fine then reset the Mac printing system from this link
Then add the printer and that should do the trick for you.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
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