After upgrading to OS Sierra, I can no longer scan with my machine. I have tried installing HP easyscan and Apple's Image Capture. Neither recognize the 5025 whether using USB or LAN connections. I see scan & store is still available, but I can't figure out how to get the scanned image from the 5025 to the Mac! Are there any solutions for this in the works, or do I now own an orphan machine that HP no longer supports? If the 5025 is now a dead end, any suggestions what new machine will replace it AND work in OS Sierra?
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laserjet m5025 mfp
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Re: How to clear an error message
Hello,
Are you having trouble getting through to the HP support? If so, let me know your country of residence and I will try to find you the number.
Or if it is some other issue as well, let me know and I will do my best to get you the proper assistance.
Thanks, I look forward to hearing back from you.
Good luck 
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
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Re: Print and Scan Doctor stops part way through
Thank you for your continuing support.
I did as you suggested, and used the Microsoft System File checker (SFC.exe) to check my system. It reported no problems.
I then deleted every instance of HPPSdr.exe that I could find in my system. ( I could not uninstall it using the uninstall command in "Programmes and Features" in Control Panel as you suggested as it was not listed there as an installed programme).
I then downloaded and ran the version of HPPSdr.exe from the link you gave (which says it is version 5.0)
Unfortunately all this made no difference. It still stops at the "Windows (WIA) scan step"
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Re: Print and Scan Doctor stops part way through
Hi
I reviewed the post. Excellent job on troubleshooting. Hats off to you for a job well done. The Print and scan doctor sometimes does not get installed and it is a utility that runs on your computer as an executable file. So Please try these steps and let me know how this goes
- Right click on the desktop Icon for “HP Print and Scan Doctor “
- Left click on “Open file location” from the menu to open Windows Explorer.
- In the left pane of Widows Explorer, right click on the folder “C:\Program Files\HP\Diagnostics\PSDR “and left click on “Delete” from the menu.
- Repeat steps (1) and (2).
- Right click on “Yes” to delete the desktop Icon for “HP Print and Scan Doctor”.
- Please delete all the folders that have print and scan doctor in them.
Then install print and scan doctor again and let me know how this goes.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.
I
f this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
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Re: Double adapter connection for our phone & LaserJet Pro 200
Thank you for your reply, I'll be more than glad to help you.
I understand that the issue still persists after following the steps provided in the previous interaction.
This issue could occur if you are using a DSL modem.
Please follow the steps under the sub link "Parallel Phone system" and then under "DSL Fax line with External Modem" in this link: http://hp.care/2lzEhiz
Let me know if this works.
You have a good day ahead.
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Re: Troubles with mi printer HP D5560
Hi Cesar. Thank you for replying to me with the results.
The evidence indicates towards a hardware failure. I have sent you a private message with the contact information for local HP support in your region. You may check for the possible hardware service options for the printer.
Let me know if you have anymore questions. Take care!
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Photosmart C4585 Wireless update
I've recently had to update my router, and as a result amend both the SSID and password.
I've downloded the latest HP installer for Mac OSX, and the driver installs ok, and the unit connects using USB.
However any time I try to set up wireless network, the HP Installer crashes.
Having spent 3 nights trying to reconnect the wireless option, the printer is about to get flung!
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Re: Photosmart C4585 Wireless update
Hi,
Your printer is provided with a basic print and scan driver via Apple Software Update and not with a Ful Feature software, any HP Installer is intended for earlier OS versions and not for El Capitan.
As no wireless utility available for your OS set up a tempoorary ad hoc connection and connect the printer from its EWS page as following:
Step one: Restore the network settings
1. Press the Wireless button on the product.
2. Press the button next to the down arrow on the display until Restore Network Defaults is highlighted, and then press OK.
3. Confirm that you want to restore the network defaults.
4. Turn the printer Off and than On again.
Step two: Turn the wireless radio On
1. Press the Wireless button on the product.
2. Press the button next to the down arrow on the display until Turn Radio On is highlighted, and then press OK.
Step three: directly onneconnect to the printer
1. From your Mac click the WiFi icon.
2. Click Join other networks.
3. Click Show more networks.
4. Select the network shown as hpsetup and press Connect.
Step four: connect the printer to your wireless network via the pritner homepage (EWS Page)
1. Open Safari.
2. Open the top Safari menu and select Preferences.
3. Within the Advanced tab check both Bonjour options in teh middle of the screen and close the dialog by pressing the top X sign to apply the changes.
4. From the top Bookmarks menu select Bonjour, then select your printer name.
5. Open teh Network / Wireless tab.
6. look for a Wireless Setup Wizard or a dialog to select your current network SSID and security under Wireless 802.11 or under its Advanced tab.
Step five: recconnect your Mac and add the printer trough your network
1. Click the Apple icon.
2. Select System Preferences.
3. Select Printers & Scanners.
4. Click the plus sign, select your printer shown as a Bonjour kind, ensure the printer name is selected within the Use drop-down menu and press Add.
Regards,
Shlomi
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Re: Reinstalling HP Envy 4500 on Windows 10
This did not work. I have been able to use the printer for over a year and now I can't. I'm discouraged and frustrated!
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Re: officejet 4632 stopped printing on card stock
I used to be able to print on card stock (110 lbs) with no problem. Suddenly it won't anymore. Can find anything to tell my why. The paper goes thru but then it prints in the middle of the page or doesn't print anything at all.
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in need of driver for hp 4652 office jet all in one printer using a mac with os snow leopard 10.6.8
current mac os not compatible hp 4652 can not find drive or software to use with this printer currently using os snow leopard 10.6.8 Hellllppp!!!!!! Please 
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Re: Remove apps from computer with w-10
I followed your solution but was unable to tell what Apps to delete.
I have the following Apps
HP Coustomers participation
HP Immiging Device Function program
HP Solution Center
HP Solution Support
HP Update
HP photo mart C4600 all Drives
HP photo Creations software.
My my question is which one of these do I delete to remove the Apps on the middle of my screen that does not work?
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Re: I am trying to locate the WPS PIN for my HP 4650 printer. Where do I find this on the printer?
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are unable to find the password for wireless direct on your HP OfficeJet 4650 All-in-One Printer.
Let's go through a few steps to resolve this issue.
And here's the step by step guide for you in the link: http://hp.care/2e4AExc
Also, let us know if you are connecting to the printer using a router or without a router.
Let me know how this works.
You have a good day ahead.
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Re: Remove apps from computer with w-10
Hello,
Thanks for the reply!
The icons on your PC desktops are merely a shortcut. You can simply delete the shortcut and can still have the programs on your PC.
Going through your list, you only need HP Imaging Device Function, HP Solution center & HP Photosmart C4600 all-in-one drivers for the smooth functioning of your printer. You can delete / remove the other programs which are installed.
If you still have any icons on your desktop after removing, simply delete those icons. It will not affect the printer in any way.
I hope that answers your concern adequately. Let me know!
Good luck
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
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Re: Reinstalling HP Envy 4500 on Windows 10
Hi,
Thanks for using the HP Forums.
We'd suggest that you use the HP AiO Remote for this purpose
This resource will show you how to do that.
Windows 10 : Downloading and Installing the HP AiO Remote & HP Scan & Capture Apps
Hope that helps!
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errore inreversibile
Aiuto problema con lamia stampante f2280 quando la istallo mi da un errore e questo:
" Come posso risolvere?
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Re: errore inreversibile
Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티
Thank you for your understanding
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fatal error
Itried to reinstallmy printerafteruninstallationand gives methis errorthat you seein the picturehow do I fix? " FATAL ERRORE " "c:\users\Salvo\AppData\local\temp\7zs374E\hpzsetup.exe "-wstub "2626.....
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Re: Remove apps from computer with w-10
Your advice was right on. Once I deleted the first Apps the Apps in the middle of the screen was gone. Thanks for the great help.
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Re: HP Scan - Remove Device from Select Scan Device Menu
I used Revo uninstaller. AFter that uninstalled everything and cleared the registry, I followed up by tracking down all orphaned HP folders that had any files in them and deleted them. This was pretty easy because on this PC the printer is the only HP device I'm using. I havtwo other HP laptops that this approach wouldn't work on.
As soon as I have a few more moments I will try a clean install of the program and write back.
Thank you,
Jon
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