I installed H & R Block Tax software for 2016 now I cannot print from the laptop. I can print from my IPad just fine. I bought a new anti-virus software and tried to install in on my other laptop. I had to get a technician to repair the laptop. Not sure what I have to do yet about printing. He is still working on it 2 hours later. Any help will be greatly appreciated. the laptops are both Toshibas . One is 2 years old and the other is just 1 year old.
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Printer won't print from laptops
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Re: HP ENVY 4500/Mac Sierra v10.12.3 scanning error
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are unable to scan from your HP ENVY 4500 e-All-in-One Printer after upgrading to Sierra 10.12.3. I also see that you have tried installing all the scanning software and also uninstalled and reinstalled the software.
This issue could occur if the scanner mechanism has failed or the scanner is not connected to the computer.
Let's go through a few steps to resolve this issue.
In order to isolate if it is a hardware issue with the scanner, please make a copy from the printer and let us know the results.
If the copy is fine, you may follow the steps to set up the printer as listed below:
1. Uninstalling HP Printer Software (Mac)
2. Download and Install a Driver for a USB Connection
If you want to setup the printer on the wireless network, you may follow the link: Wireless Printer Setup (Mac)
Let me know how this works.
You have a good day ahead.
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Re: latest driver not available for hp photosmart 6510 printer
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you want the full feature drivers for your HP Photosmart 6510 e-All-in-One Printer - B211a to work with MacOS 10.12 Sierra.
Let's go through a few steps to resolve this issue.
You may download and install the software from the link: Full Feature Software and Drivers
Note: This software is compatible with MacOS 10.12 even though the heading shows as OS X 10.9 Mavericks.
Let me know how this works.
You have a good day ahead.
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Re: Cannot Install "Full Feature Software/Driver for HP Officejet Pro 8500"
Hi,
Thanks for using the HP Forums.
Can you download and install the FULL feature printer software from HP for your operating system:
The following resource will help you :
http://123.hp.com/us/en/
Key in your printer model, Operating System and download & install the FULL feature software.
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
Hope that helps.
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Re: in need of driver for hp 4652 office jet all in one printer using a mac with os snow leopard 10.
Hi,
Thanks for using the HP Forums.
Unfortunately, the min system requirements is Mac 10.8, available here.
Do consider upgrading the OS.
Thanks,
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Re: Failure on Install of HP Color LaserJet Pro MFP M477 Software
I am having the same trouble. just bought it today and nothing!!!
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Re: Scans but won't print
The tip about both printers showing up under a single icon was helpful - I don't get it, why would 2 different printers (fax and regular) be selected from the same icon in Devices and Printers? Anyway I digress on that because it doesn't matter to the problem at hand.
Did everything again with permissions. No change. Still won't print without opening Word/Excel/Acrobat/etc as administrator.
On the PRINTERS folder, the user CREATOR OWNER keeps resetting to "Special Permissions" no matter how often I click "Full Control" then Apply. Not sure if this makes a difference though.
This printer and Costco are about to be reacquainted and my credit card balance reduced. This is getting beyond ridiculous.
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Re: Printer says it's not connected
This worked perfectly, thank you so much!
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I need to change the print settings so I can print in color
I need to pring in color but all it does is black. Can't figure out whare to make the change.
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Re: Scans but won't print
I FINALLY FOUND THE ANSWER!!!!!!!!!!!
See the posts from @clh42 at
He/she is my new hero.
In short, you have to make sure that the "Users" group has been granted Full Control of your TEMP directory (or if you're in a domain, apparently, which I'm not, "Authenicated Users"). I, like many others, had moved my TEMP directory away from the default location (off of my SSD boot drive and onto a secondary drive). For some reason it doesn't matter if you are in another group that has Full Control (such as Administrators), apparently there is something about HP printers (and it's clear from the boards it's multiple HP printer models, but not all, and has been a problem for many years), that require the "Users" group to have full control of the TEMP directory (which the Windows default directory does, but if you move it the new location does not unless you change it).
So here's the directions to fix:
Hit Windows-R
Enter "%tmp%"
Note what the full path is (in my case, it was "D:\Temp")
Go up one level in the directory tree
Right click on the temp diretory (in my case, "Temp" from D:\), and select "Properties"
Go to the Security tab, and select "Users" from the group or user names
Click "Edit"
Select Users, then check the box by "Full Control"
Click "Apply"
You may get a whole bunch of error messages about inheritance, just hold down the Enter key until they all go away.
Click "Cancel" a couple of times to dismiss the properties boxes
Go forth and print from any application you want without having to "run an administrator"
Profit
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Re: Driver Unavailable
Hi,
Thanks for using the HP Forums.
Follow these steps (Blue Dot) to get the IN-OS drivers for your printer.
- Go to Devices and Printers > Add a printer
Image may be NSFW.
Clik here to view.
- Select "Add a local printer"
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Clik here to view.
- Use an existing port (could be Dot 4 or USB port)
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Clik here to view.
- Click on "Windows Update" (may take a while to update) and then "HP"
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Clik here to view.
- Scroll until you find your printer model.
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Clik here to view.
- Click "Next" and walk through the rest of the steps to install your printer.
Do let us know if that helps.
Thanks.
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Re: printer not found
The printer is a device that communicates with another computerized device to print that content what a client sees on our computer. During the printing job, the “Printer Not Found” error occurs means don’t worry about it. It is very simple to resolve this issue.
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Steps to Solve the “Printer Not Found” Issue:
Restart the printer and the system:
- Separate the power cord from the printer and any other device.
- Reconnect the power cord and turn on.
Check the network connection:
- For wired network connection should show a steady green light.
- For wireless network connection, ensure that the wireless signal on the printer and turned on.
- Make sure the printer and system are the same network.
Run Scan Doctor:
Scan Doctor is a free tool which resolves all the scanning and printing troubleshooting.
Image may be NSFW.
Clik here to view.
- Open Scan Doctor; click Start on the Welcome screen.
- In the event that your printer is not found, ensure the printer is turned on and associated, click My printer is not found, and afterward, click
- Select your printer and after that click
- Once troubleshoot is identified then select the method to connect the printer and follow the given guidelines and click Retry.
- The tool gives accommodating data to set up your organized printer, including system login data and current system data for the PC.
Temporarily disable the web browser:
- The Firebox is useful in blocking the threats that may disconnect the printer and system communication.
Uninstall the HP Printer Driver and Software:
- In some case, the HP printer components are installed incorrectly so uninstall the HP Printer Driver and software
Reinstall the HP printer Driver and Software:
- After uninstalling the software go to 123hp-com Printer Technical provider to download the software for your printer
- Now start work with your HP Printer
Still, you are facing any issues contact our expert technical team at 1-800-237-0201. Also, visit https://123hp-com.com/envy4520-troubleshooting/our technician resolves all printer issues in the easier manner.
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Re: Double adapter connection for our phone & LaserJet Pro 200
I seem to have solved the problem by deleting 'Error Correction'!
Thanks,
Robin
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Re: Print and Scan Doctor stops part way through
Thanks for your patience and your continuing advice.
The steps 1 to 6 that you list in your response are the same things that I did before my last email to you in order to delete all instances of HPPSDr.exe on my computer. Nevertheless, I tried it all again, but I still experienced teh same problem.
You say I should "install" Print and Scan Doctor. I am not entirely sure what you expect to happen. On my Windows 10 system, if I start with no copies of HPPSdr.exe on my system, download it from your FTP site into my Downloads folder, then "Open" or "Run as Administrator", before running it puts a copy of itself into C:\Program Files (x86)\HP\Diagnostics\PSDR, together with an icon file PSdr.ico. It also puts a shortcut icon onto the desktop (although a default microsoft icon, not its own). However, it does NOT subsequently appear as an installed programme in Control Panel>Programs and Features. Not does it put an entry into the start menu (at least, I cannot find it).
Whether on the initial run whch does that "installation" or subsequent runs from the shortcut on the desktop, the outcome is the same - it always stops at the step "Windows (WIA) Scan"
There is one thing I have observed. I have only one physical printer connected (via wireless), namely my HP Envy 5646.
This is set as my deault printer and has the name "HP Envy 5640 Series (Network)" when it appears in Control Panel>Printers and Devices, or in the list of printers available within applications (e.g. in Microsoft Word) or in PSDR. In addition I have a number of virtual printers including HP ePrint, Microsoft PDF writer, Send to OneNote, etc. When I run PSDR , then at "Choose your product" its shows three printers:
1. HP Envy 5640 Series (Network) 192.168.1.89
2. HP ePrint
3. HP Envy 5640 Series (NET) 192.168.1.67
Number 1 is the one I have been checking. PSDR communicates with it, but fails to complete the scan checking as I have said. If I choose 2 or 3 its says that it cannot communicate with them. which is not surprising. I think number 3 is somehow left over from a previous installation of the printer software etc - it does not appear in Control Panel>Printers and Drivers or in the list of printers in any application, only in PSDR. Could this "ghost" printer be causing the problem? How can I remove it?
Sorry for the continued correspondence. I am happy that I can print and scan ok, but a little disappointed that your diagnostic tool does not run successfully. Any other suggestions, or shall we give up?
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deskjet 3830 printing issue
Hello
i recently got a new printer and its called the deskjet 3830 series. Right, so i have no idea how to print from my laptop to the pinter, there isnt a usb port or anything like that, i only managed to install the printers name and stuff on my laptop through my control panel and adding the printer to my "Avanced printer settings", i have a fax line and its connected to the wifi but i have no clue how to make it print, i have the disk aswell but my laptop is a asus notebook so i cant insert disks, i dont understand and they didnt explain to me at the store and stuff because im thinking it would be easy as pie.Image may be NSFW.
Clik here to view.
please get back to me as soon as you can
thank you Image may be NSFW.
Clik here to view.
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Re: deskjet 3830 printing issue
Hi,
Thanks for using the HP Forums.
Can you download and install the FULL feature printer software from HP for your operating system:
The following resource will help you :
http://123.hp.com/us/en/
Key in your printer model (deskjet 3830), Operating System and download & install the FULL feature software.
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
Hope that helps.
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Re: PCL Code for envelope size #14
If your printer is a network model (i.e. with 'n' in the model name suffix), then you can obtain the equivalent information for your model that I posted for my printers, using the Status Readback tool in the PCL Paraphernalia application, available via http://www.pclparaphernalia.eu
I suspect that the information returned will confirm that Envelope#14 is not one of the supported paper sizes.
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Re: HP ENVY 4500/Mac Sierra v10.12.3 scanning error
It appears to have been a defective USB cable, I replaced it and can now scan successfully. I'm don't understand why the problem initiated when I updated Sierra from 10.12.2 to 10.12.3, the cable wasn't even disconnected, doesn't appear to be damaged, and it had been working fine up to that point. Thanks.
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Re: Scans but won't print
Hello,
Great stuff! Glad to know that you were able to fix the issue and thank you for posting your solution here.
That will definitely help other users who have similar issues find a quick solution.
Visit us again if you have any concerns!
Thank you again and may you have a great day and even better tomorrow!
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Re: Printer says it's not connected
Hello,
Great stuff! Glad to know that you were able to fix the issue.
Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
Visit us again if you have any concerns!
Thank you again and may you also have a great day and even better tomorrow!
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