sg_yw wrote:Hi,
I am an HP employee participating in the Expert Day.
Indeed, your system is running 32-bit Win8.1 and you have got the correct download. Can you describe your problem in more detail?
- Are you able to launch the setup application?
- Are you able to complete the installation?
- Do you see the printer icon in Control Panel - Devices and Printers?
- Was there an application crash? If so, do you know which executable?
thanks for the reply
okay I try to answer what you ask
-yes I was able to launch the setup application
-yes I was able to complete the installation
-yes I can see it just look below:
-no crash application all go smooth
but as you know that before this happened I tried to replace the cartridge many many times in short times while I ignored the warning appear on my screen many times too