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Re: SCAN ONLY - HP Printer

October 5, 2020, 6:22 am
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I recommend you root uninstall the printer and then reinstall it and check if it helps.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution.Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

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Re: Can’t get it through the setup

October 5, 2020, 6:27 am
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Hi,

Thanks for using the HP Support Community.

 

Can you do a reset for the printer wifi and then try to connect again using HP Smart?

 

This resource will be useful:

https://www.youtube.com/watch?v=c3UfOD-5huA

 

Also, select the Wifi network instead of the printer wifi setup.

 

Thanks.

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Re: HP Smart only shows PDF files to print

October 5, 2020, 6:38 am
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Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-smart-tank-510-wireless-all-in-one-series/16449872/model/18695914/swItemId/mp-252768-1


Once you have downloaded and installed the FULL feature software, you will be able to print in Word & Excel etc

 

This resource will be useful:

https://www.youtube.com/watch?v=I7_Az2pstI8

Hope that helps.

 

 

 

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Re: Unable to print from Windows 10 PC to network HP Envy 7858 all in one printer

October 5, 2020, 6:46 am
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We would have to connect the printer to TCP/IP port- follow the below instructions-

 

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

 

 

Keep me posted

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Re: SCAN ONLY - HP Printer

October 5, 2020, 7:42 am
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Hi - Thanks for the reply and sending along with those steps. Steps 1-3 are missing some information, as when you said search for programs and features, nothing comes up.

michaelfagan_0-1601908937069.png

 

 

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No printers on HP windows 10 list

October 5, 2020, 7:57 am
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Hello i hope some one can help please 

i have a Desk jet all in one printer F2280 it worked perfect until a few weeks ago when my Hard drive went 

I had  a new one but when i downloaded the software and went into control panel there where no printers listed 

i know its not the usb or printer as printer was picked up by the HP support solutions and also the print Doctor 

Help as i am an disabled OAP and need my trusted printer 

S00pame0

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HP Envy 7858 "use SETUP catridges that came with your pinter"

October 5, 2020, 8:03 am
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I bought an open box HP Envy 7858 from Sams Club discounted section and it didn't come with setup cartridges. I just bought new cartridges but the printer said "use SETUP catridges that came with your pinter".

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Re: Trying to connect the 4502 to my Aspire ES 11

October 5, 2020, 8:47 am
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Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

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Re: HP Smart only shows PDF files to print

October 5, 2020, 8:51 am
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I followed the online steps, when I got to the "install HP smart" portion, it directed me to the Microsoft store, instead of a "downloading icon", I received a "launch" button which i believe means I already have the HP Smart software installed in my laptop which is the software that is causing the problem.  I tried going to my control panel; then "programs & features" to uninstall the original HP Smart software but it was not listed.  So the HP Smart software that is currently installed is still the old version and was not overwritten by the new download version, problem of only PDF files on still exists.......

 

 

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Re: new laptop

October 5, 2020, 9:02 am
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Thank you for the welcome. 
Have done what you suggested but just installed the windows drivers and everything is back to normal. Thank you. 

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Re: SCAN ONLY - HP Printer

October 5, 2020, 9:33 am
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Search "Add or Remove Program" and then follow the rest of the steps.

 

Let me know how it goes.

 

Cheers!

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Re: new laptop

October 5, 2020, 10:00 am
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Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

 

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.

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Re: Not displaying

October 5, 2020, 10:26 am
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 Hi @EASYLINKS,

 

I'd like to help!

 

Try the below suggestions-

 

RPC

  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
  6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
  7. Turn on the computer.

Try and print.

 

If the issue persists, 

 

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port- follow the below instructions-

 

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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Re: HP OfficeJet 9012 power up

October 5, 2020, 10:44 am
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Sorry Kumar but the printer keeps switching on when it is plugged in. I would like it to stay "off" until I press the button.

Bestest.

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Deskjet 9800 on Windows 10/64 making unexpected contact with print server when "print preview" on

October 5, 2020, 10:46 am
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Deskjet 9800 is connected to a Windows 10/64 bit machine through a third-party Ethernet-to-USB print server. Windows is configured to access the print server using standard IP port on a specified IP address (of the print server) at port 9100, raw protocol. The HP 9800 driver was selected at printer install time.

 

PROBLEM:

 

If under Printing Preferences dialog, tab Finishing, the option Print Preview [] Show Print Preview is enabled (as desired), the print preview window does appear at the appropriate point in time, however, as soon as the print preview window appears, but before any user interaction at all, the print server gets contacted (TCP open then close), which causes the print server to emit to the printer a message saying “The print server cannot receive any printing data.” This causes a page and ink to be wasted.

 

Can I suppress this unintended/spurious contact from the client to the print server which is causing waste of ink/paper (as this happens on each print attempt, regardless of whether the user proceeds to print or cancel the print job in response to the print preview window)?

 

I already can simply disable print preview, but this does away with an important feature (given that this is a wide-format printer and I wish to minimize waste of ink/paper.)

 

Thank you.

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Re: HP OfficeJet 9012 power up

October 5, 2020, 11:04 am
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Please reach out to the HP Technical Support team in your region for further assistance. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

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Re: Trouble With Scanning

October 5, 2020, 11:36 am
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You should contact the Linux support now.

Here you can find the corresponding support pages.

 

Hope this helps!
Andreas

 

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Re: Unable to print from Windows 10 PC to network HP Envy 7858 all in one printer

October 5, 2020, 11:49 am
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The PC can find the printer fine.  The issue is the inability to either install an updated driver or uninstall the old one.  It all comes back to this.   Look at the previous post with the image of the windows installer message.  I have tried many ways to do this without success.  If I could get this done I think my initial print error would be corrected.  

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Re: Unable to print from Windows 10 PC to network HP Envy 7858 all in one printer

October 5, 2020, 12:07 pm
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I see that you have already tried all the necessary troubleshooting steps and yet the issue persists. I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Support in your region for further assistance.

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Re: Unable to print from Windows 10 PC to network HP Envy 7858 all in one printer

October 5, 2020, 12:13 pm
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Is it possible to get direct one on one support if the warranty is expired?

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