Hi,
What is your exact printer model? is it the HP Officejet 4500 (G510m) or the HP Deskjet 4500 (K710) model?
You should find the model number listed on the label at the back of your printer.
Shlomi
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Re: HP Officejet 4500
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Re: HP Photosmart 8150 Photo Printer won't print
Thanks for the reply, but I am using the usb cord the printer came with everything was working fine until a couple days ago, so I doubt that is the issue.
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Re: HP Photosmart 8150 Photo Printer won't print
A USB cable can get damaged with the time, therefore not transferring the required power amount as expected.
Please give it a try and check if that makes any difference.
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Installation Status: Not Installed
Hi all,
I recently purchased the HP Envy 5010. Setup the printer and the HP Smart software on both my MacBook and iPhone. I can print perfectly with my iPhone, but not on my MacBook.
In the ''printer settings'' tab on the HP Smart app on my MacBook, it states "Installation Status: Not Installed". I'm unable to print because of this and I'm not sure how to rectify this.
Can anyone help?
Thanks,
Garry Mason
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Adding logo to receipt
I have manage to store logo on receipt printer with HP Utility software but when i print any receipt logo is not applying.
How can i apply logo to all printing receipts ?
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Re: My printer is HP LaserJet Pro M1212nf. Can't download driver into my new notebook (Win10).
I found the driver file and downloaded it, but it failed to open to install in my conputer. May be it is not compatible with Win10.
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Printer Office Jet 6950
I have problem installing the driving routine for Windows. The code are 1627. I have found the routines at the HP web page but cannot install them on my computer.
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Re: I accidnetly locked my printer's features. How do I unlock them?
Okaaaaay So i figured it out!!!!!!! I finally did a factory reset for my computer!! One person said push the home and back button alternatively but it didnt work....SO, I kept playing with it.
While the printer is powered on you will only see the question mark lit on the left hand side (HP Officejet Pro 8620) but you are still able to press the home and back buttons. So, I first started pressing both of them simultaneously and holding it for a 10 seconds to see if it would do anything. I don't think it did anything(if i can recall correctly); I then tried holding just the back button for 10 seconds and it worked (i believed). It had a new menu that ask if i woulf like to do two different resets. If you would like to do a factory reset make sure to click on the semi-full reset.
Just try both and I am sure one will work. It happened so fast i just cant recall, plus its 2:30AM
Good Luck!
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Re: HP officejet 8710, how do I find the office assistant?
Hi,
Thanks for using the HP Support Community.
Can you download and install the FULL featured printer software from HP for your operating system:
The following resource will help you :
https://support.hp.com/sg-en/drivers
Key in your printer model, Operating System and download & install the FULL feature software.
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.
This resource will show you how:
Installing the Software for HP Officejet Pro 8730
(same family series)
Hope that helps.
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Re: My printer broke down
Hi,
Thanks for using the HP Support Community.
Contact HP for support if the printer is still under warranty.
https://support.hp.com/us-en/checkwarranty
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hope that helps!
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Re: Driver installed, now what?
Thank you for posting your query on HP Support Community,
Let's try these steps here:
Let's run HP Print and Scan Doctor -
Click on this link to download and run HP Print and Scan Doctor
If the issue persists, Let's uninstall the printer from the root level and then reinstall it.
- Press “Windows key” + “r” to get the “Run” window.
- Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
- Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
- Go to services again - Start the print spooler.
- Now check for issue resolution.
- If the issue persists, also try clean installing the printer drivers. Here are the steps:
- First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Please click here to download and install the full feature software for this printer.
- Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
Let me know how it goes!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: Cannot download essential software.
Glad to know that the issue is now resolved.
I Will notify the respective team about your feedback to update the HP download page.
Feel free to contact us with any concerns related to HP products.
Happy to help!
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touch screen disappearance
good morning
I have a problem with the "color laserjet pro MFP M177fw" printer
following an update I made:the printer lost the touch screen for manual use,
only the HP and energy start symbols appear on the touch screen and so the printer works only from PC.
Can anyone tell me how to restore it?
I apologize for writing,
I'm Italian, I don't know English very well.
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Re: Printer claims a non-existant paper jam
Welcome to the HP Support Community!
If you have followed all the troubleshooting steps mentioned in this document and the error still persists, performing a factory reset on the printer may help.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: When changing my ink cartridge the holder has come out of place & wont slot back in
Welcome to the HP Support Community!
This seems like a hardware issue with the printer. If you have followed all the troubleshooting steps mentioned in this document and the issue still persists, please contact our HP Support team for Service Options:
1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: touch screen disappearance
You can try an NVRAM reset, there are videos on YouTube that show the steps. Keep in mind that this clears all settings.
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Re: Hp imagine device not found ( error message)
Welcome to the HP Support Community!
Did you try using the HP Scan and Capture app to scan? HP Scan and Capture is a simple application that captures photos or documents from an HP scanning device or your computer's built-in camera. These images can be previewed, edited, saved, and shared with other applications as well.
Install HP Scan and Capture
Click here to download and know more about the app.
If you are still not able to scan, proceed to the next step.
Step 1: Update Windows
Select the Start button, and then go to Settings > Update & Security > Windows Update, and select Check for updates.
Step 2: Restart Windows Image Acquisition service
- Press Win + R to open the Run window and type the command services.msc. Press Enter to open the Service Manager window.
![Run Services]()
- Locate the Windows Image Acquisition service on the list which is arranged alphabetically.
- Right-click on the service and select Restart.
![Windows Image Acquisition]()
- Also, search for Remote Procedure Call(RPC), restart the service.
- Restart the system after restarting the service and check if it helps.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: HP DESKJET Ink Advantage 1115 not printing
Welcome to the HP Support Community!
- Make sure HP Utility is installed on your MAC.
- On your Mac, click Finder, click Applications.
- Click the Hewlett-Packard or HP folder, then double-click HP Utility.
- If HP Utility is not available, download and install HP Utility from here
Checking the ink levels, cleaning the ink cartridges may resolve this issue. Let us try these steps:
Step 1: Check estimated ink levels
- Turn on the printer.
- On your Mac, click Finder, click Applications.
- Click the Hewlett-Packard or HP folder, then double-click HP Utility.
- Click Supplies Status.
![Image: Example of the ink level display with full ink cartridges.]()
- Replace any low or empty ink cartridges
Step 2: Clean the ink cartridges
- Load U.S. Letter or A4 size, unused, plain paper into the input tray.
- Press the Power button to turn on the printer, if it is not already on.
- On your Mac, click Finder, click Applications.
- Click the Hewlett-Packard or HP folder, then double-click HP Utility.
- Click Clean Printheads.
- Once the cleaning cycle completes, click Print.
- A test page prints.
- Figure : Example of a test page without defects
![Image: Example of a test page without defects]()
- Examine the test page.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: HP Officejet 7110. Unable to reinstall it on windows 10
Welcome to HP Support Community,
Let's start off by running Windows update troubleshooter:
Download and install the troubleshooter from this link.
Now try to perform Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Now I would suggest here is to uninstall the printer drivers from the root level and then reinstall them by following the below steps:
- Press “Windows key” + “r” to get the “Run” window.
- Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
- Now again open "Run" - Type “spool” and OK - Go to PRINTERS folder - delete everything in that folder.
- Go to services again - Start the print spooler.
- Now check for issue resolution.
- If the issue persists, also try clean installing the printer drivers. Here are the steps:
- First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Please click here to download and install the software.
- Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
Let me know how it goes!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
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Re: officejet pro 9010 printhead problem event code 62.80.a0
officejet pro 9010 printhead problem. I followed directions to power down printer loosen lever, reseat all the cartridges. I have done that twice. Only the blue cartridge is communicating with the printer. The other show error messages.
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