Greetings , 

Welcome to HP Forums and Thanks for the post. 

I understand that you are able to print from your mobile devices but not on your computer running on Windows 10, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Are you using a dual band router?

Note: HP Printers do not work or connect to 5Ghz networks. If you are using a dual band router, please give different names to 2.4Ghz and 5 Ghz networks and connect the printer to the 2.4Ghz network.

Request you follow the procedure mentioned below to uninstall the printer software and settings and install it back to resolve the issue you are facing. 

Make sure all the Windows updates are installed on your computer. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Let me know if this helped. 

I bought this printer an hour ago, I can not figure out how to set it up. I can't get it to connect to my interent

Hello and thanks for your help,

Unfortunately, after I have followed your advise and downloaded from the links, the first gives the same result as I had before. The soft B109a unpacks, installes and again once at the agreement that I need to clicks the soft closes? 

In the meantime preparing the second link of your mail, I see the printer in the Windows set-up but the soft is not installed. Once I connect the printer to the computer (2nd step on the HP page) I get a "blue screen of dead" with the Netio.sys mistake and I have at this stage not done any further installation through the second link after unplugging the printer again. When unplugged, no blue screen anymore and laptop runs normally again? 

If you have additional advise, I look forward to read you as I will retry Monday morning.

I appreciate your news.

Thanks.

Alan64 ;~(

Belgium

Thanks for the help on error code.. it seems like it is gone but now I can't install drivers. any idea.

REB5

Hi ,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are getting '0x' error message on your HP DeskJet Printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Did you make any changes on the printer before the issue started?

Are you using genuine HP ink cartridge or refilled ink cartridges?

Have you tried to clean the ink cartridges or rollers?

Are you able to move the carriage freely?

In the meantime, let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Next thing, I would suggest here is to follow the steps suggested in the support document for - HP Printers - Resolving Printhead Problems and Ink System Failure

If you have followed the steps suggested and still having the issue, I would personally suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please don't forget to choose the paid options to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

Regards,

Hi ,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with printing and scanning after a windows 10 update. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that.

For better clarity and to assist you better I would require more information regarding this:

• Did you try another app like the all in one remote app?

For now please try these steps:

Please uninstall and reinstall the printer completely by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver from http://hp.care/2x3o4ew and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

Then check if it prints correctly.

For scanning uninstall the scan and capture app completely from Windows> control panel> programs and features.

• Then download and install the scan and capture app from this link: http://hp.care/2fAFYxE which shows how to use it with FAQs
• If it still does not work, please use the HP smart app to print and scan as well. This link: http://hp.care/2hmgdBr helps you download install and use the app with FAQs.
• For further assistance please check this link: http://hp.care/2x3o7qI on how to scan with different apps with FAQs

This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution”as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead.

Cheers!

Hello, - Hope you are well

Thank you for reaching out to HP forums! It is a great location to get help from the community, get suggestions and find what has worked for others!

I understand that you are asked for a password on the printer EWS page. I'd advise you perform a semi-full reset on the printer to try and fix the issue. I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Let me know how that goes!

Good luck!

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Hi ,

Good Day. A warm welcome to the HP community. I reviewed the case regarding a query relating to incorrect paper size while printing. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that.

For better clarity and to assist you correctly, I would require more information regarding this:

• Did this happen after any recent software changes or OS updates to your Mac products

For now please try these steps:

• If the printer is printing from Windows then the printer has no issue. It is an issue with the IOS here.
• For the computer please try these steps:
• Reset the Mac printing system by following the steps from this link: http://hp.care/2gOrf2g

Then add the printer by following these steps:

1.) Click the Apple menu icon, and then click System Preferences.

2.) Click Printers and Scanners, Print and Scan, or Print and Fax.

3.) In the Printers list, click your HP printer, and then click the Minus button to delete it.

4.) Click the Add button.

 5.) Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

6.) Click the Use or Print Using box, and then select the name of your printer.

7.) Avoid the AirPrint driver. Once the correct HP driver is chosen, select Add to add the printer to the list.

8.) Try to print.

This should normally fix the issue.

For the IPad please uninstall the HP Smart app and reinstall it and check again. Please try the steps from this link: http://hp.care/2iAt1oD for information about HP smart app download, installation and FAQs.

Also, try the Apple AirPrint feature on your IPAD or iPhone. Link: http://hp.care/2izvsYu on how to use it.

Please check this link: http://hp.care/2xHt31k for changing print driver settings in MAC

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

Greetings , 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to install the printer on your computer running on Windows XP is that right?

Not to worry, I will be glad to assist you. 

Are you able to make a copy on the printer?

Are you using a Desktop or a notebook?

Request you install the Uninstall tool from Microsoft. Click here.

Have the printer disconnected and off. 

Uninstall the HP printer software using the Microsoft uninstall tool. 

Once the printer is uninstalled, make sure all the Windows updates are installed. 

Press Win + R keys on your keyboard. 

Type %temp% in the box and hit enter. 

This would bring up the temporary folder. 

Delete all the files, listed there. You might not be able to delete all the files, ignore the ones that cannot be deleted. 

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Visit www.hp.com/drivers and enter the printer model you are using. 

Download and install the printer software on your computer. 

Power on and connect the printer only when the setup prompts for the printer. 

If you are using a Desktop, please connect the printer to the rear USB ports on your computer. 

Let me know if this helped. 

Greetings , 

Thanks for the post. 

I understand that you are unable to complete the installation of the printer on your computer running on Windows 10, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Have you tried using HP Print and Scan Doctor on your computer?

Request you install and run HP Print and Scan Doctor on your computer to automatically fix and any connectivity issue during the printer installation. 

Please refer to this HP Article for assistance in using HP Print and Scan Doctor. 

If the issue persists, make sure all Windows updates are installed on your computer. 

Follow the procedure mentioned below to uninstall the printer software and settings completely from your computer and then install the printer back on your computer. 

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Restart the PC again. 
• Download the latest full feature driver from www.hp.com/drivers and install it on the computer.
• Connect the printer to your computer only when the setup prompts for the printer. 

Let me know if this helped.  Good Luck.

Hi MKazi,

Thanks for your message. I followed your steps to perform the NVRAM reset on the printer.

Permanent Storage Init displayed on the screen, then changed to "Initialising".

Then after 4 hours, it still said "Initialising".

Now have turned off & on again. Now just get a white screen which doesn't change - HP logo doesn't appear.

I have only had this printer (MFP M477) for 6 weeks!

Hi ,

Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding assistance with installing the printer on a wireless network on your MacBook Pro. I will be delighted to assist you here. Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.

For better clarity and to assist you better I would require information regarding this:

• Did you try to reset the Mac printing system and add the printer?
• Do other devices connect to the same network correctly?

For now please try these steps:

• Reset the Mac printing system from this link: http://hp.care/2gOrf2g
• Then install the full feature software from this link: http://hp.care/2tysBDy after selecting the correct operating system. This should do the trick for you.

If it still does not work please reset the Mac printing system again from the above link.

Then add the printer to the network by following these steps:

1.) Click the Apple menu icon, and then click System Preferences.

2.) Click Printers and Scanners, Print and Scan, or Print and Fax.

3.) In the Printers list, click your HP printer, and then click the Minus button to delete it.

4.) Click the Add button.

 5.) Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

6.) Click the Use or Print Using box, and then select the name of your printer.

7.) Avoid the AirPrint driver. Once the correct HP driver is chosen, select Add to add the printer to the list.

8.) Try to print.

This should fix the issue.

If the printer is still not getting detected, please follow all the prescribed steps from this link: http://hp.care/2v0x03q for troubleshooting the printer not being found during driver setup

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead.

Thanks for your response, but that did not help. We thought it was the printer, so we went out today and purchased a new HP OfficeJet printer, but this time a #4655.

We followed the instructions to set up the wireless printer. The printer will print from our iMac and states that it is connected to our wifi network. But we are still having the same issue: the printer will not print from our iPhone or iPads. We used to have no problem with this. Now this new printer (and the old printer) aren't picked up by our phones/pads wirelessly. This is so confusing and frustrating. We have only 1 wireless network in the house and the printer, iMac, and phones/pads are all on the same network. Why then, can't we print from our phones/pads?

Excellent

Worked first time

Thanks a million 

Jon

I’ve unplugged and plugged back in more than once.  When I select to print I have a message in the top right screen stating my printer (network) is offline.  What do I do? Following your instructions the printer now does have the blue light on constantly so the message it’s offline confuses. Going through the motions to set it up (again) the HP says on the front it is already set up, do I want to do it again?   I select “No” because the blue light is on constantly.  How do I proceed so the printer will print, ostensibly being connected yet messaging it isn’t; says on the laptop it’s offline.  THX.

Hello, 

Thankd for your response. 

I have run the "HP Print and Scan Doctor" software, can't recall what it said as I'm at work at the momement but it did not fix the issue.  I will try again at home and record what it says. 

All Windows updates are current/latest versions. 

Not sure the relevance of "Connect the printer to your computer only when the setup prompts for the printer." as I'm using wifi to connect the printer. 

Will post more info from home once I have run the "HP Print and Scan Doctor" 

Thanks

Help! this is my second new printer and it does not start up:

tells me that there s a problem with the printer and asks to restart over and over againd:

Error in Bleu background: B83E784C

Hello, im getting very frustrated with my wireless printer, HP DJ3630 series.

First installed it about a year and a half ago worked fine using wireless connection. Then for some reason it woud not connect and we got the message "driver not available" or printer off line.

We connected via USB for a while but last week I played around with it downloading driver afrer driver deleting everything and starting a new install!

All of a sudden it connected properly and worked after doing the same process time after time, however my wife unplugged the printer and I now cant get it to connect!!!!!!!!!!!!!!!

It is connected to the wifi in the house as the HP smart app for the laptop says it is conected, gives me ink status etc but when I got to "printers and faxes" it says either printer off line or, as it currently states, priver unavailable!

I have downloaded ths driver more time than I care to remember (in the 100s i rekon) says its installed but the bloody printer will not work!!!

By the way it will print from my phone, tablet and my wifes phone via the app!!

Please help 

i have changed to win 10 64bit

and I downloaded the last available driver for my printer hp D2500

yet when I install it a massage appear which say the Microsoft bing bar can’t be installed in your system

yet the download continues and it was completed

yet the printer can`t printer any page and when I give it order to print the following massage appear

current printer driver is available please reinstall the printer driver

Hi ,

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries in future as this forum has some of the best people in the world available and ready to help.

You have a good day ahead.