Re: HP officejet 6500 E709n driver runtime error

Hi LinnyLin,

I would like to help you with the run time error you are seeing during the printer installation. Please complete the steps below and let me know the outcome.

1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
2. Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
3. Download the software and choose to save as, save to desktop > OJ_AIO_6500_E709_Full_Win_WW_140_408.exe
4. Download and install this Patch Microsoft Visual C++ Runtime Error
5. After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
   
8. Open folder CCC
9. If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
10. When the uninstall has completed restart the computer
11. Follow these steps to reset the registry settings and options for Windows Installer.
     

    • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    • In the Open box, type msiexec /unregister, and then click OK.
    • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    • In the Open box, type msiexec /regserver, and then click OK
       *Note: there is a space between the c and the /
      
       
      If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
      
     
12. Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
13. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
14. Restart the computer
15. Download and run the HP Printer Install Wizard for Windows

The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.

Please let me know if this resolves the issue, thanks.