Quantcast
Channel: All Printer Setup, Software & Drivers posts
Viewing all articles
Browse latest Browse all 207281

Re: Cannot install HP Photosmart Solution Center for C410a All-In-One

$
0
0

Firstly, thanks for your suggestion.  I appreciate it.

 

Secondly, sorry it took so long to get back to you.  The computer is my wife's and she been quite busy with it so I haven't had the chance to test out your suggestion.

 

Unfortunately, your suggestion didn't work.  I tried it multiple times with no luck.

 

Here's some additional data.

 

(1) As for the "ReadMe" issue (mentioned in the initial message), the "autorun.infla..." issue looks like the first "%" in the "%lang%" string is in fact the name of the file "autorun.inf".  So when "%lang%" is being printed, "autorun.inf" is being substituted for the first "%", hence "autorun.infla...".

 

Not sure if that helps.

 

(2) I tried running HP Print and Scan Doctor and I saw something unusual.  The initial page shows the following:

Product                                       Connect                                  Software Status

Prem C410,192.168.1.7      Network(192.168.1.5)     Installed 

Prem C410,192.168.1.7      Network(192.168.1.7)     Installed 

 

There is ony 1 printer hooked to the network.  I searched through the registry and I did find instances of "192.168.1.5" and "192.168.1.7".

 

(3) I also tried using the various uninstallers under util\ccc.

 

L1: Completed with no issues.

 

L2: On step 10/12, a popup window indicates "Hp Installer Uninstaller has stopped working".  I click "Close Program" and that's the end of the processing.  

 

L3: Same as L2.  But, after closing the program, a pop-up window asks "Are you sure you want to remove  from your computer?"  (FYI - No, I did not miss anything here.  That is exactly as it is printed.  There seems to be 2 spaces between "remove" and "your" as if a filename or program name should go here.)  I click "Yes", eventually the screen indicates 100% complete and I click "OK".  This sequence happens 3 more times (pop-up followed by a 100% complete screen).  After the 4th time, a screen indicates the process is complete, I hit "Finish" and the computer automatically reboots.

 

L4: Exactly the same as L3.

 

At times when step 10/12 failed, the "Current Progress" will be stopped on "Software\Wow6432\Hewlett-Packard\" followed by other registry entries.  I've searched through the registry and I can find only one entry that matches this: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432\Hewlett-Packard.  But, none of the entries that follow that on the "Current Progress" bar match any entries.  (Ex: Software\Wow6432\Hewlett-Packard\DigitalImaging\CUE Settings.  This key does not exist.  There is a HKEY_CURRENT_USER\Software\Hewlett-Packard\DigitalImaging\CUE Settings, but not one tagged with the "Wow6432" entry.

 

Anyway, it looks like something has gone wrong with this computer's registry.  I reluctant to start hacking away at the registry.

 

I could use some more suggestions.

 

Thanks!

Ted


Viewing all articles
Browse latest Browse all 207281

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>