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Re: New pc running on Windows 8.1 and OfficejetPro L7480 but the printer won't scan.

Thanks for making the copies! Lets move on and troubleshoot the software.

 

First of all, lets do a deeper uninstall:

 

1. Press the Windows key + F and type %temp% in the run field and click OK.
2. Look for, and open the folder starting with 7z (Example: 7zS2356) (if there is more than one 7z folder, try the most recent one)
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for a non-HP PC or run the Uninstall_L3.bat for a HP PC
6. When the uninstall has completed restart the computer

 

Now try to install the printer again by using the HP Printer Install Wizard for Windows

 

Let me know what happens!

 

All the best,


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