Re: I keep getting scanner error in my HP solutions

Hi Yabulela,

Welcome to the HP Support Forums! :) I see you have recently upgraded your OS to Windows 7 64bit and now you are not able to scan on your HP Officejet 6310. Did you uninstall the printer software before upgrading to Windows 7 or did you just install the software and drivers for the new OS? Please follow the steps listed below:

1. Unplug the USB if using a direct connection.

2. Remove the HP 6300 software from your computers Control Panel's Uninstall a program option.

3. Restart the computer.

4. Make sure all the 6300 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.

5. Now go ahead and download the software and drivers for your 6310 (DO NOT plug in USB until the software prompts you to):

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76831-1&cc=us&dlc=en&lc=en&os=4063&product=1119598&sw_lang=

6. Go ahead and print a test page.

7. If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.

Please let me know if this was successful! I will watch for your reply.

Thank you,