Hi DonInIll,
I understand the printer is out of alignment and the toolbox won't open.
I will be happy to help you.
I would uninstall and reinstall the software again.
Here are the steps to run the uninstall from the computer or the CD.
If you are using a USB cable disconnect it.
To uninstall from program files:
Go start and select computer.
Select the C drive.
Select program files or program files x86.
Open the HP and printer name folder.
Select uninstall.
Uninstall From CD:
Go start, computer, right click on the CD for the printer, left click open in a new window, double click on uninstall.
I would turn off all start up programs to make sure there isn't something blocking the printer.
Click on start, in the search box type in run, enter, then type in msconfig, click OK.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
Then click on the start up tab at the top.
Click on disable all.
Reboot the computer.
Temporarily turn off any Antivirus software.
There are two drivers listed, the plug and play and the full feature.
Run the installation again to see if the software will fully install.
Don't connect the USB cable until prompted.
Here is the Full Feature for Win 7 64 bit.
HP Color LaserJet Full Feature Software and Drivers.
Here is the Full Feature for Win 7 32 bit.
HP Color LaserJet Full Feature Software and Drivers.
Test the printer again.
Then go back into msconfig and enable the All Microsoft Services and enable all on the start up tab. Turn the Antivirus software back on again.
Hope this helps.
Thank you for posting on the HP Forums.
Have a nice day!
