I have recently upgraded from Windows XP to Windows 7 Pro 64 and now my Hp Officejet 6300 All-in-One does not want to scan as before to pdf - I downloaded the new drivers and full software from the HP site and installed, but when I run the HP print and scan doctor a problem comes up with the scanner section - it states that I need to get an update to fix the problem, but when I follow the update info - I get given a download for a different printer, when downloaded and trying to install, it just comes back to say my device does not need this update?
CPE_SCAN_DESTINATION_UPDATE_hpcom_001_003.exe [1/1, 28.47M]
Version
3.0
Compatibility:
I also get the following message: The scan cannot be performed because another programme has control of the HP imaging device?
Please someone out there help!
