Thanks for your reply. I tried theprocess. infact Itried it twice, as it did not work. It stillwill not recognize the printer. Came up with a Fatal error during installationm got a solution fom HPO. It restarted my computer, and nothing happened after that. Still will not work. I don't know whether I am looking at a computer problem or a printer problem. Sunday I printed a page oout by downloading it to my camera SD card, and inserting that into the printer. It them printed it out as a picture. Also , the printer wil scanthings.
Thanks again for any help I can get.
Roger