I recently migrated from Win7 to Win8.1(64 bit) on a HP Envy 810-130qe computer and my printer is an HP Officejet Pro 8500 Premier.
The HP Solution Center(HPSC) worked well with Win7; however, with Win8.1 machine I cant install the HPSC at all.
I have:
1. Installed the full A909n driver. The install, results in a fatal error message towards the last part of the install.
2. Uninstalled the A909n driver using Officejet Pro Software & Driver Removal Utility.
3. When I run the level 1 of the uninstall tool the result, after a few minutes, is uninstall has stopped working.
4. After the fatal error machine reboots and I have run level 2 thru 4 which appears to run successfully
5. Removed the A909n device from my computer.
6. Reinstalled the A909n driver only to get the fatal error message again towards the end part of the install.
No matter what I try the end result is the fatal error and no HPSC.
Does anyone have a solution to this Win8.1 / HPSC problem please?
Thank you