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Re: Missing Dialog Text in HP Photosmart C309a series Properties Dialog Box

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Hi

Unfortunately I cannot even get past the "Uninstall Driver" step. It keeps claiming that it is in use. This is despite 3 reboots, one of which was to upgrade to Windows 8.1. I am 100% certain there is nothing in the print queue. I have restarted the Print Spooler several times. I have made sure that following a reboot I did not start anything other than what normally starts aurtomatically.

On the plus side, I was able to remove the Fax Driver for the C309 (and since I don't use the fax facilities, this isn't an issue for me).

Any suggestions how to proceed, so I can get onto the next steps?

BTW, I double checked after the upgrade to 8.1. I'm still getting the dialog problems.

Regards

Virgil315


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