Hi hitchin,
I am sorry to hear you are experiencing issues installing the your printer software.
I suggest using the 7z folder that can be found in the temp folder to try to perform what is called a level 3, on the off chance something started installing and got stuck.
Try the following and let me know what happens
1. Type %temp% in the run field
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5.If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Register the Windows Installer
- Click Start, and then click Run.
- In the Openbox, type msiexec /unreg, and then click OK.
- Click Start, and then click Run.
- In the Open box, type msiexec /regserver, and then click OK .
8. Type %temp% in the run field again.
9. Run the Setup.exe file to install the printer.
If this does not work, please let me know at which step you get stuck.