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Printer top will not open

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Trying to change cartridge for the first time on this HP 6055, purchased < 1 year ago.

Cannot lift the scanner/top to access the cartridges, lifting from handles on the side.   Yellow light comes on and an "uh-oh" tone is heard.  

Using all the techniques found in the Archive here as suggested MULTIPLE times by the HP techs.  (Unplug, plug in , etc etc).  

When I turn on the printer each of the MULTIPLE times I have unplugged and plugged it in it sounds as if cartridges are moving. 

 

I bought an HP because I thought it was a good brand.    Obviously this is a common defect and needs to be resolved. 

 

Less than a year and now I'm thinking that $150 just went down the drain.   Maybe it's covered by a warranty, but that just seems like a hassle.    I'm really disappointed. 

 

 

 


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