Tried multiple things including what you suggested enlisted company IT support tried more things. Gave up. When the next set of Microsoft updates was pushed to my machine everything started working again just fine.
Windows Security Update KB450903 seems to have been the problem. This seems consistent with some of the chatter out there on the internet re this problem
Are you able to print from your PC or mobile device to the printer?
Have you tried copying in Black and color to check if the issue persists?
Print a Print Quality Diagnostic Report and check if it prints
On the control panel home screen, press the Setup icon 
.
Press the button 
next to the Down Arrow 
until Reports displays next to OK.
Press the button next to OK to select Reports.
Press the button next to the Down Arrow until Print Quality Report displays next to OK, and then press the button next to OK. The report prints.
Check the scanner bar functionality
Perform a visual test of the scanner mechanism to see if it is jammed.
If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Thanks for the reply.
I ran the HP Print and Scan Doctor and allowed it to download and install the full featured driver package, but there was no change to the problem. Exact same result.
I root uninstalled all HP drivers, rebooted, and tried to install the full featured driver as suggested, but no change...exact same issue.
I root uninstalled all HP drivers, rebooted,and tried to install the windows built in driver following the linked guide, but ended at the exact same result.
All seems to go well, but the end result is that the printer shows up with the message "driver is unavailable".
I meant to add that I also ran the driver install another time in "compatibility" mode to see if that would change anything, but it did not. same issue.
Run HP Print and Scan Doctor to diagnose and fix any network issues
Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.
If the issue persists, proceed to the next step.
Restart the network devices
Also, assigning a static IP address to the printer may help.
Note: You may watch this video for a better understanding.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I solved the problem. The IP address had changed to ***.1.11. When i entered that i got the message that the connection was not private, so i assumed something was wrong. As your ping advice went well, and printing never was a problem, i decided to follow through, changed the settings and the page appeared. Now i don't know why the IP address was altered, and if it is possible to make the printer use the initial one, but thing now are running fine.
Thanks for your support!
Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.
Happy to help!
My Officejet Pro 8710 frequently will not wake up when I send a document to print. I have to shut it down and restart it to print the document. The printer dialogue box indicate "error-priinter off line" when this occurs. The document stays in queue and prints when the printer is back up.
help needed my patner purchased yet another hp 2600 and its been in the box for months now weve moved im trying to set it up and there wer no cartriges in the box so bought some and it just says use setup cartridges.
its well mpast the reasonable time to return it and was bought at the other end of the country so how do i set up without these cartriges.
I have an OfficeJet 3830 connected to a Windows 10 system, and do a fair amount of high resolution scanning for my translation work to get good quality OCR results.
I had an HP Printer/Scanner assistant program that I must have installed ~2 years ago when I bought the new system. That assistan allowed my a number of scanning options (pdf, bmp, jpg, gif, tif, tif, png) and worked well for my purposes.
This morning, it stopped working - gave me a message that it couldn't find my printer even. I could easily print from the system, but could manage the scanner.
Thought maybe there was a newer version of the assistant, so went to the HP web site and installed the inaptly named HP Smart. Most of my scanning options were no longer supported. The installation procedure had required that the previous assistant be uninstalled.
How do I get an assistant that gives me access to my printer's full capabilities?
so I got a new printer that was ex demonstrating and was told it never got used even though it was plugged in and switched on. when I took it home I saw the Usage Report and saw it has been used. also the ink that came with the printer was empty too... looked at Manufacturer warranty and it says its expired. where do I stand with this. can I reset the Manufacturer warranty by sending the till receipt ?
The A4 option on the printer page is no longer available using my HP photosmart printer C6280 connected to my chromebook with usb cable. There are only some very strange options available like omhagaki, om a-6-fb custom min and custom max to name a few. I keep getting a message on the printer saying to push the photo tray fully in.
Are you able to make Photocopies? If photocopies work, then it means the Hardware is fine.
I suggest you create another User Account and check if you are able to use HP Easy Smart
Please follow the instructions in this Link: https://support.apple.com/en-sg/guide/mac-help/mtusr001/mac to create a new User Account
I also suggest you check for Firmware update. Link: https://support.hp.com/in-en/document/c02919168
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
Could you please help me with the operating system of the computer?
You can try the general password, like 000 or 123 so on.
Refer to this document: https://support.hp.com/in-en/document/c04577030 for Printing with Wi-Fi Direct.
Keep me posted.
Thank you for joining the HP Community
Have a great day!
Cheers 🙂
Why do I have to be connected to a network in order to use my printer? I have Spectrum cable for now but who says I want to have a cable T.V. network just to use my printer. This is B.S.
In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
NOTE:HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.
If the issue persists, please upgrade the printer firmware using the steps mentioned here.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Use HP Print and Scan Doctor for Windows
A checkmark means your printer passed.
A wrench means a problem was found and fixed.
An exclamation mark means a test failed and was skipped.
An X means the printer has a problem. Follow the instructions to fix it.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Are you facing any issue with the printer now?
Keep me posted for further assistance.
Have a great day!
Cheers 🙂
I have just setup my HP 8710 after moving. It is setup wirelessly and two laptops and 4 cell phones can print using it. However, my desktop which is connected wirelessly to my router cannot print. I have tried root level removal of the installed drivers and software. I've tried registry changes and windows32 spool folder renaming. The printer will not print it just gives an error immediately after the document is sent to the spool. I have factory reset the printer and tried turning off IPV6 and it still does the same thing. When I try to print a document from the HP Smart app it says "your printer has experienced an unexpected configuration problem 0x8007007e and hangs on the preview screen. I installed the basic driver package and the complete driver package. I setup the printer using usb on the desktop and then let it connect wirelessly and the same error happens after anything gets sent to the spool. I am at a loss.
I changed the port from WSD to tcp/ip. Not sure why the WSD port didn't work but the printer is working now.
