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Re: HP deskjet 1515 Driver/Software

January 20, 2017, 2:30 pm
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Hello, – Hope you are well Smiley Happy
 

Thanks for accessing the HP Support Forums for extra support! I see that you are having issues with your printer. I will do my best to assist you with this issue!

 

Going through your post I am not very sure what the operating system on your PC is. It is necessary to know the operating system, to provide you with the specific steps. Hence, please do let me know the same.

 

Alternatively, if you are using the Windows OS, first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

 

If your PC is running the MAC OS, then try the steps here:

  • Click the Apple menu icon, and then click “System Preferences”.
  • Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.
  • Right-click the blank space in the Printers list, and then click “Reset printing system”.
  • Click “Reset” in the confirmation window.
  • Enter an administrator username and password, and then click “OK”.
  • Wait until the printing system is reset and no devices show in the Printers list
  • Restart your computer and then go back to System preferences – Printers and scanners.
  • Click the “Add button” (+).
  • Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.
  • Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)


Please let me know if this resolves the issue, or if you require further assistance reply with the operating system details.

Have a great day Smiley Happy


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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Re: SolutionCenter.MSI pop up

January 20, 2017, 2:55 pm
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Hello, – Greetings!
 

Thanks for accessing the HP Support Forums for extra support! I will do my best to assist you with this issue Smiley Happy

 

I understand that you are getting the Solution center popup. Let’s try a clean install to fix this issue. Follow the steps below:

 

  • First, unplug the USB cable from the printer if present.
  • Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries including the Solution center and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type – “c:/programdata”– Go to Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.
  • Now click http://ftp.hp.com/pub/softlib/software11/COL30099/mp-74848-1/PS_AIO_02_NonNet_Full_Win_WW_130_140.exe to install the software.
  • Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.


Please let me know if this resolves the issue, or if you require further assistance reply with the operating system details.

Have a great day Smiley Happy


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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Re: 1520 Series Full Solution

January 20, 2017, 3:06 pm
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Thanks, Tara, for both the information and also the quick reply. My only question now is can some of it be deleted or should I just leave well enough alone?

 

Atlmagi

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"HP OfficeJet Pro 6960 All-in-One series Full Software Solution” - Is it Vista 32-bit compatible?

January 20, 2017, 3:27 pm
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I've downloaded and installed what HP calls the "Basic Driver" [OJ6960__Basicx86_1979.exe] for my OfficeJet Pro 6968.

 

HP indicates:  "This basic feature software solution is a driver-only software solution intended for customers who only want a basic driver to use with their HP printer. If you want the full feature software solution, it is available as a separate download named “HP OfficeJet Pro 6960 All-in-One series Full Software Solution”.

 

I'd really like to get the "full feature software solution", but can't find it on the HP site. 

 

Maybe it is not compatible with Vista 32-bit so when my OS is detected, HP "hides" it from me.

Or maybe I'm bad at playing "hide and seek"! Smiley Wink

 

- I'd appreciate it if someone can confirm if it is Vista 32-bit compatible or not.

- If it is compatible, I'd really appreciate it if someone could lead me to it.

 

Thanks,

Marty

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Re: Deskjet Inc Adv 5525 and Windows Home Server 2011

January 20, 2017, 3:57 pm
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Hello@alexip74,


Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products.

 

I have read your post and understand that you need assistance in finding the required driver for the printer. Is that, right? I will be glad to help you.

 

HP has developed the drivers for the conventional domestic Windows versions and not for any business versions line Professional and server editions.

You can use the printer as a standalone or with the PC if it doesn’t have any business edition operating systems on it.

 

This should solve the issue.  Let me know for more solution.

 

Resolv_S

 

I work for HP

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

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Re: Scans but won't print

January 20, 2017, 4:06 pm
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Hi ,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

As I understand you are having printing issues on your HP Envy 7645 printer. I'll try my best to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

 

How is the printer connected (USB/Wired/Wireless)?

Did any changes take place on the printer after which this issue may have started?

 

In the meantime, let's try these steps here

 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the ink cartridges and then try to print a test document and check if it works.

 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

 

If the issue persists, I would suggest let's try to uninstall the printer software and then download and install the full feature software.

 

Let's try these steps here:

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Now download and install the full feature software using this link: http://ftp.hp.com/pub/softlib/software13/printers/en7640/EN7640__Full_WebPack_1092.exe

 

Let me know how it goes for further assistance. 

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

 

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Re: printer question

January 20, 2017, 4:52 pm
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Hello, – Hope you are well Smiley Happy
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips.


I understand that you have purchased a new HP Envy 750 PC. That’s a wonderful buy! Congrats Smiley Happy


Now coming to the issue, yes, your Photosmart c310a will work fine with this Windows 10 machine. You can go to http://hp.care/2jhqhZa to download and install the printer drivers for the Windows 10.


I hope that answers your concern adequately. Let me know!

Have a great day Smiley Happy


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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Re: Photosmart 6510 won't print in black and the suggestions in the other thread about this don't...

January 20, 2017, 5:53 pm
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,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to print in black from your HP Photosmart 6510 e-All-in-One Printer.

 

Don't worry as I have a few steps that should help fix this issue.

 

This could be an issue with the printhead of the unit.

 

And here's the step by step guide for you in the link: Printer Prints a Blank Page or Does Not Print Black or Color Ink

 

Let me know how that works.
 

I hope you have a good day ahead.
 

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Re: "HP OfficeJet Pro 6960 All-in-One series Full Software Solution” - Is it Vista 32-bit com

January 20, 2017, 6:18 pm
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Hi,

Thanks for using the HP Forums.

There is only Basic Software available for the   Vista 32bit .  You can install that and it should be able to print.

 

Can you try this standalone scan software and let us know if that works?

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Some scanning resources for you:

 

Scanning for Dummies

 

Hope that helps!

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Re: 8600 Printer not recognized

January 20, 2017, 6:20 pm
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Re: "HP OfficeJet Pro 6960 All-in-One series Full Software Solution” - Is it Vista 32-bit com

January 20, 2017, 7:11 pm
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greenturtle, Thanks for the reply:

"There is only Basic Software available for the  Vista 32bit .  You can install that and it should be able to print."

 

You've saved me some time and frustration! Smiley Happy

 

Fortunately, the Basic software seems to provide ALL the major functions from the computer. I can Print, Copy, Scan and Fax using the Printer Assistant that loaded onto the computer with the basic software.

 

I can't scan from the Control Panel, but the Printer Assistant handles scanning quite well.

 

So, no need for me to install HP Scan Extended, but thanks for making me aware of it. 

 

I'd say that the Basic software gets the job done with a golden-oldie Vista OS, and I can definitely manage without the Full software that provides some additional Control Panel functionality.

 

So, Kudos and Accepted Solution have been selected!

 

Thanks,

Marty

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Re: "HP OfficeJet Pro 6960 All-in-One series Full Software Solution” - Is it Vista 32-bit com

January 20, 2017, 7:19 pm
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Hi ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice weekend!

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Re: 8600 Printer not recognized

January 20, 2017, 8:03 pm
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Thank you, Green Turtle.

Using the video, I was able to add my printer, which has an IP address of 10.0.0.5; however, I received the error message:"

Unable to connect to ‘10.0.0.5’ due to an error. Would you still like to create the printer?

I went forward and created the printer, but when I tried to print something, I got the error message: "The printer is not responding."

Any further suggestions?

Again, thank you.

Bob

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HP Photosmart 7510 drops fax support

January 20, 2017, 8:24 pm
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I bought 2 HP photosmart 7510 printers 4 years ago, one for myself and one for my mother.  I loved the ability to send my 90 year old mother pictures and the availability of fax over the internet without need for phone connection.

Now HP has dropped support for both of these features so I am left with my printer that has NO WAY to Fax and no way to send photos to my 94 year old mother.  This is a very poor customer service issue.  I dought I will ever purchase another HP product for fear that it will be totally obsolete in 4 years.

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Looking for software for older HP Photosmart C4180 All in One

January 20, 2017, 9:48 pm
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Hi, I am trying to hook up my old printer (HP Photosmart C4180 all in one) to a newer computer (Macbook Pro running on OS X, version 10.9.5).  I can't seem to locate the software on the HP site.  Any help would be appreciated.  I don't have all the stuff (CD, owners manual) the printer originally came with because I never anticipated wanting to hook it up to a new computer.  

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I am trying to register my printer, but the claim code has expired. NB: I am in UK

January 21, 2017, 12:17 am
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I am tryingto register my new printer, but am informed that the claim code has expired, and I need help in either having it restored or obtaining a new one.  Can you help, please.  Do not suggest telephoning HP in UK.  I have tried that, and had to give up because it was too confusing and most unhelpful.

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Re: I am trying to register my printer, but the claim code has expired. NB: I am in UK

January 21, 2017, 12:21 am
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Hi,

 

Please start over again, printer will generate new claim code and remember it is only valid tor around 48 hours.

 

Regards.

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Re: I am trying to register my printer, but the claim code has expired. NB: I am in UK

January 21, 2017, 12:28 am
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Re: 8600 Printer not recognized

January 21, 2017, 12:29 am
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my printer cant communicate with my note book anymore after upgrading to the ms office 2013

January 21, 2017, 2:19 am
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my printer cant communicate with my hp notebook no more, i recently upgraded to ms office 2013 ever since than i tried installing and setting up the printer but it still cant communicate with my printer.

 

at the end of the installation theres a message to connect the usb cable to the laptop and the other side to the printer after doing that nothing happened i waited 10 minutes and still nothing happend.

 

please help i dont know what the problem could be.

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