Thanks pcwizard! Your email got me on the right track for resolving my fatal error during installation. HP Solutions Center is now up and running. For everyone else that is struggling with this problem, the steps listed above work. If you get a fatal error message,write down the code associated with it, and search for a solution on the HP website. Mine was a setting in Internet Explorer that needed to be changed. Once I worked thru the error message issue, the software installed with no problems on my Toshiba laptop running Windows 7.
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