A lot of this computer stuff is new to me so please forgive me if it takes me awhile to run it through my brain a few times to try to understand how to use the information. Maybe I could explain where my head is now. I have a DEll XPS 420 and the software that came with it had HP printer stuff on it. Just last week I had a company clean my computer of stuff that was causing it to run and start very slow . They said I had over 700 errors in the registry include some viruses. I did find the problem till a day after when I pushed the scan button on the printer.)No Scan Options) showed up on the little screen. I call that company back an explained my problem and they took control of my computer and tried to fix it. The solution they came up with was an I-con on my desk top that when you click on it it bring the paint program up and use that or he have a much more involved procedure to try to restore it. Now I've had a few days to ponder and it comes to mind that my old Sony was running Window 98 and my Dell is using Vista home premium. My Son used his laptop downloaded everything from Sony and then downloaded everything on to the Dell. my gut tells me that the software that came with the printer when i bought the Sony it is for 98,Me,2000,XP . When I uninstalled HP and went to web site downloaded latest version for my HP 3210v all-in-one printer it come up with a fatal error. This is pretty much where I at and any help I can get I would be thankful for Mike
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