Hello, P
Please would you continue to help?
Having followed all your instructions, I then uninstalled HP Smart which was still on my PC as it was still showing HP Envy as an added printer -- therefore not allowing set-up - and I thought best to start from fresh. I reinstalled HP Smart. I installed the printer software from within that programme and I added the printer.
The situation is now back to how I had it *before* I had somehow got it printing again.
1. The printer still does *not* appear in the Apps and Features folder. It simply is not there. There is nothing to uninstall from within that area. It does *not* appear in the list of applications that I can pull up from the Start at the end of the task bar.
2. The PC thinks it is installed and I can scan documents.
3. The printer appears as a possibility in a Word document, but when I press 'Print', the programme says that it is 'connecting to printer', never does, and the Word application hangs.
4. I therefore now cannot print at all, let alone in black and white!
How can this be resolved, please?
My PC thinks HP ENVY 4520 is installed