I don't think you understand my issue. I have broken "HP ENVY 7640 series Basic Device Software" on my computer that I cannot uninstall, repair, or install over. If I try to use the "HP Scan" application, it says "The HP ENVY 7640 series was not found". I cannot pull up my current ink levels or other printer information on my computer. "Printers & scanners" within Windows Settings does not show my HP printer, but yet I can still print. I just can't scan or use any function associated with the HP software on my computer because it's broken.
Yes, I am able to make copies on the printer.
The WIA service was set on Manual. I changed it to Automatic and started the service. HP Scan still says "The HP ENVY 7640 series was not found".
Does HP have a tool to manually remove broken software installations?
