I have a new OfficeJet Pro 8625 and have been struggling with the setup of the scanning feature. I ran the Print and Scan Doctor software, which indicated it fixed a few issues, and now I can finally scan from my computer. However, I am still having difficulty with scanning to the computer from the printer. When I attempt to scan to the computer, there is a message on the printer screen indicating that this feature needs to be enabled in Printer Assistant. However, when I open Printer Assistant and click on Manage Scan to Computer, nothing happens -- the software simply does not respond. Other selections in Printer Assistant seem to work fine - just not this one.
↧