Re: HP Solution Center not recognizing my printer

Hello ,

Welcome to the HP Support Forums!

I would like to assist you today with resolving the product detection issues that you're experiencing on your Windows Vista computer when attempting to use HP Solutions Center with your HP Officejet Pro L7590 All-in-One Printer. There is definitely some sort of product detection software or driver glitch occuring that is prompting the 'detection' error. To resolve this issue can I please have you follow the steps below.

If using a USB Cable connection, please disconnect that cable now.

Step 1: Uninstall Drivers:

1. Click on your Start menu
2. Select All Programs (or Programs)
3. Select the HP folder
4. Select your HP Officejet
5. Select Uninstall

Follow any onscreen instructions to complete the uninstall of your product. Once the uninstall has completed successfully please proceed to the next step.

Step 2: Clear Temp Files:

1. Click on your Start menu
2. In the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboard
3. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
4. Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
5. Close the Temp folder once it is emptied
6. Right click the Recycling Bin on your desktop and select Empty Recycling Bin

Step 3: Reinstall Drivers:

1. Please click here to install the drivers for your  machine
2. Once the website opens select the Download button on the top left
3. If prompted, please allow the download the Run
4. Once the download is complete please follow the onscreen instructions to reinstall your printer
5. Please do not plug in the USB Cable until the installer prompts you to

Once the installation is complete, please open HP Solutions Center to verify if your HP Officejet is now detected and functioning properly.

Please respond to this post with the result of your troubleshooting. Good luck!