Hey
At this point I am going to send you a Private Message with the instructions on how to perform a Semi-Full Programming Reset on your printer. Ideally, if this is a programming issue rather than a photo tray hardware issue the reset will correct this problem.
Please refer to your Private Messages for further instruction.
Once the reset is complete, please post the result of the reset in this thread and not in the Private Message.
I look forward to hearing from you! 