Re: MY PRINTER NOT OPERATING

Hi , and welcome to the HP Forums!

I see you are experiencing printer errors.  I would like to help!

I would recommend removing the ink cartridges, and perform a power reset on the printer.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.

I'd also recommend following the steps laid out in this doucment:

A 'Carriage Jam' Message Displays for HP Photosmart 5520 e-All-in-One and HP Deskjet Ink Advantage 5520 e-All-in-One Printer Series

Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!