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Printer will not list in the drop down menu

I have an HP Officejet 6500A (E710) printer running with Windows 7. When I route a word document to the print menu the "name" box is empty. The drop down menu includes the all the printers with the Officejet as the default printer but when I clink on it, it will not appear in the "name" box. I have removed the driver and reinstalled it without effect. I would appreciate any suggestions as to how I might print a document.


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