Re: Cannot Install Latest Driver or Full Menu Program for Laserjet 400 m401dw

Hi jleesq,

I hate to hear you are having installation issues.  Please see the below steps that may resolve the issue.  If you are still unable to install, a generic driver can be added to enable print functionality only.  Here is a link that will provide steps for that, however be sure to select HP universal print driver PCL6 instead of 990c, if this process is used.  Link 

Installation steps:

1.  Completely remove any printer components that installed on the PC (check programs/features, device manager, etc.)

2.  Download and save the full feature software from Here

3.  Run disk clean up and disable unneccessary start up programs through MSConfig (see steps below if needed)

3.  Reboot PC

4.  Temporarily disable firewall

5.  Run installation from fresh download with new USB cable (do not connect USB to device or PC until prompted by software)

Selective startup in MSConfig:

HP and I are not responsible for any changes made in system configuration

1.  Click start button

2.  Type MSConfig in search, double click to enter

***If Normal Startup is currently selected, follow these steps:

1. Select Selective Startup, and then clear the Load Startup Items check box.
2. Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.
3. Click Disable All.

***If Selective Startup is currently selected, follow these steps:

1. Click the Startup tab.
2. Make a list of the items that are selected. You will need this list to reset your computer startup items later.
3. Click the General tab.
4. Clear the Load StartupItems check box.
5. Click the Services tab, and then select the Hide All Microsoft Services check box at the bottom of the screen.
6. Make a list of the items that are selected. You will need this list to rest your computer startup items later.
7. Click Disable All.
8. Click Apply.
9. Click OK. A new window displays. Click Restart to continue.
10. . Upon restarting your computer, the System Configuration Utility window displays.  

Note: to return to normal startup or predefined selective startup, these will have to be re-enabled through MSConfig after installation completed. HP and I are not responsible for any changes made in system configuration.

Hope this helps!