Hi,
I have updated my Officejet PRO 8600 - N911a with firmware CLP1CN1545AR .
It seems that has finished OK, but when it restarted, it shows the control panel with correct date and after 5 to 10 seconds, it shows a BLUE SCREEN , with has an ICON OF A POWER BUTTON and below it, a string B865D004.
After 5 seconds from blue screen, all control panel start blinking and asks to turn the printer off and on.
After turning it on again, it goes on the same loop (CONTROL PANEL => BLUE SCREEN => Turn off and on)
ALREADY TRIED ==> Uninstall ALL HP software, reboot computer and download latest from HP site and install it.
I was not able to connect the printer to computer using USB, WIFI or ETHERNET.
ON HPSITE, I have entered the serial number and it says that it does not correspond to N911a but to N911.
FACT: Now, I have no access to the printer. Even to try to load another firmware.
Questions:
Does anyone has this kind of trouble?
How to revive my Officejet 8600 Pro?
is it possible to reset it to factory settings and load the latest firmware on it?
Any HELP you be appreciatted,