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I'm the Jeet_Singh & I'm at your service.
I understand that you are having trouble installing your printer on your Windows 10 PC. I will certainly do my best to help you fix this issue :)
Let’s try to fix this issue by doing a clean install. Follow the steps mentioned below:
- First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Restart your computer.
- Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
- Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
- Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
- Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
- Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
- Now restart your computer again.
- Open the Run window again, type “services.msc” and press ok to get services window.
- Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
- Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
- Repeat the same exercise on “Function Discovery Resource Publication” as well.
- Click on https://ftp.hp.com/pub/softlib/software13/COL30777/mp-110020-3/AIO_CDA_Net_Full_Win_WW_140_408-5.exe and install the software.
- Connect the USB cable only when prompted.
If the issue persists, I would suggest here is to Uninstall the printer drivers and then try installing the Windows built-in drivers for the printer.
Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.
Check http://hp.care/2nxKJv8 for additional instructions.
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,
